Online News and Advertising
PEJ: Online advertising on news sites is still not targeted, neither by context nor behavior; http://eicker.at/NewsAdvertising
PEJ: Online advertising on news sites is still not targeted, neither by context nor behavior; http://eicker.at/NewsAdvertising
How social are social networkers? Pew: The tone of life and social climate on social networking sites; http://eicker.at/Social
Pew: “The overall social and emotional climate of social networking sites (SNS) is a very positive one where adult users get personal rewards and satisfactions at far higher levels than they encounter anti-social people or have ill consequences from their encounters. A nationally representative phone survey of American adults finds that: 85% of SNS-using adults say that their experience on the sites is that people are mostly kind, compared with 5% who say people they observe on the sites are mostly unkind and another 5% who say their answer depends on the situation. 68% of SNS users said they had an experience that made them feel good about themselves. 61% had experiences that made them feel closer to another person. (Many said they had both experiences.) 39% of SNS-using adults say they frequently see acts of generosity by other SNS users and another 36% say they sometimes see others behaving generously and helpfully. By comparison, 18% of SNS-using adults say they see helpful behavior ‘only once in a while’ and 5% say they never see generosity exhibited by others on social networking sites.”
Pew, The tone of life on social networking sites: “At the same time, notable proportions of SNS users do witness bad behavior on those sites and nearly a third have experienced some negative outcomes from their experiences on social networking sites. Some 49% of SNS-using adults said they have seen mean or cruel behavior displayed by others at least occasionally. And 26% said they had experienced at least one of the bad outcomes that were queried in the survey. Those bad outcomes were: 15% of adult SNS users said they had an experience on the site that ended their friendship with someone. 12% of adult SNS users had an experience that resulted in a face-to-face argument or confrontation with someone. 11% of adult SNS users had an experience on the site that caused a problem with their family. 3% of SNS-using adults said they had gotten into a physical fight with someone based on an experience they had on the site. 3% of adult SNS users said their use of the site had gotten them in trouble at work because of something that happened on the site. In addition, 13% of adult SNS users said that someone had acted in a mean or cruel way towards them on a social networking site in the past 12 months. Adults are generally more positive and less negative than teens about the behavior of others and their own experiences on social networking sites.”
Pew, The social climate of social networking sites: “White adult SNS users were more likely than blacks to report their overall experience was one of kindness in social networking spaces (88% vs. 77%), and black SNS users were more likely than whites to report that unkindness was the prevalent tone (12% vs. 3%).”
Pew, Altruism vs. nastiness: “Some 39% of adult SNS users said they frequently saw acts of generosity, 36% said they sometimes saw it, 18% said they saw it ‘only once in a while’ and 5% said they never saw it. … When it came to unpleasant behavior on SNS, adults have seen their share, but it tends to be evident to them far less frequently than it is to teen SNS users. … Some 49% of SNS-using adults said they saw mean or cruel behavior displayed by others at least occasionally, far lower than the 88% of SNS-using teens who said they had seen mean or cruel behavior at some point.”
Pew, Offensive language and images: “Nearly three-quarters (73%) said they encountered such offensive content or language only once in a while or never. Specifically, the responses were: 11% of adult SNS users said they saw people using such language and images frequently, 15% said they saw others using such language and images sometimes, 38% said they saw others using such language and images only once in a while, 35% said they never saw others using such language and images. – Minorities, women, parents of minor children, and Millennials were the most likely to encounter offensive language, images, or humor.”
Pew, Positive and negative personal outcomes: “Some 76% of the SNS users said they had at least one of the positive outcomes we queried. Specifically: 68% of adult SNS users said they had an experience on the site that made them feel good about themselves, 61% of adult SNS users said they had an experience that made them feel closer to another person. … On the negative side, 26% said they had experienced at least one of the bad outcomes that were queried in the survey. Again, adult experiences on SNS are less likely to be harmful than the teen experience: 41% of SNS-using teens reported they had at least one negative outcome. … Among adults, some of these anti-social experiences are most prevalent among SNS users in the Millennials generation. This cohort of those between the ages of 18 and 34 was twice as likely as its elders to report that a friendship had ended because of an SNS experience – 21% of SNS-using Millennials said that had happened to them, compared with 11% of all other SNS users.”
Pew, What adults do when they see problems on social networking sites: “It turns out that compared to teen SNS users, adults are somewhat more likely to stand back, not get involved, and ignore the offensive behavior. – For instance, 45% of adult SNS users who have witnessed problems say they frequently ignore offensive behavior on social network sites, compared with 35% of SNS-using teens who say they frequently ignore offensive behavior. Some 34% of adult SNS users say they never confront the person being offensive, compared with 21% of SNS-using teens who never take that step. … Unlike many other aspects of social networking site use, age does not matter when it comes to people’s personal responses when they witness mean or offensive behavior. Young and old have similar patterns of response. However, there is a split when it comes to the behavior of men and women. Men are more likely to ignore a problem they see on a social networking site and women are more likely to respond.”
Pew, What SNS users see others doing when someone comes under attack on a social networking site: “When it comes to the general tone of conversation and interactions on social networking sites, adults often see others ignoring the problems: 45% of SNS-using adults who have witnessed mean or offensive behavior say it is frequently their observation that others just ignore the offensive behavior and another 28% say that others sometimes ignore the offensive behavior. Teen SNS users were even more likely than that to say they observed that others ignored the harassment: 55% of the teens who had seen mean behavior on SNS said that was frequently the response they witnessed. … The one noteworthy demographic factor here is that younger SNS users who had witnessed anti-social behavior on the sites are much more likely to see others join in harassment of someone on SNS than older site users.”
Pew, Second thoughts about posting on social networking sites: “We asked all the online adults in our sample if they had ever decided not to post something online because they were concerned that it might reflect badly on them and 45% reported they had made that kind of decision. Interestingly enough, a greater share of online teens – 55% – had made a similar decision. – Among the online adults who were most likely to decide not to post something because of its impact on their reputation: Millennials (59%), those who live in households earning $75,000 or more (54%), and those with college degrees (51%).”
Pew: Most Facebook users receive more from their Facebook friends than they give; http://eicker.at/FacebookFriendship
Pew: “New study that for the first time combines server logs of Facebook activity with survey data to explore the structure of Facebook friendship networks and measures of social well-being. – These data were then matched with survey responses. And the new findings show that over a one-month period: 40% of Facebook users in our sample made a friend request, but 63% received at least one request, Users in our sample pressed the like button next to friends’ content an average of 14 times, but had their content ‘liked’ an average of 20 times, Users sent 9 personal messages, but received 12, 12% of users tagged a friend in a photo, but 35% were themselves tagged in a photo … ‘The explanation for this pattern is fascinating for a couple of reasons,’ noted Prof. Keith Hampton, the lead author of the Pew Internet report, Why Most Facebook Users Get More Than They Give. ‘First, it turns out there are segments of Facebook power users who contribute much more content than the typical user. Most Facebook users are moderately active over a one month time period, so highly active power users skew the average. Second, these power users constitute about 20%-30% of Facebook users, but the striking thing is that there are different power users depending on the activity in question. One group of power users dominates friending activity. Another dominates ‘liking’ activity. And yet another dominates photo tagging.’”
Pew, Power Users: “Women are more intense contributors of content on Facebook than are men. In our sample, the average female user made 21 updates to their Facebook status in the month of observation, while the average male made six. – Facebook users average seven new friends a month: While most users did not initiate a friend request during the month we looked at their activities, and most received only one, an active 19% of users initiated friendship requests at least once per week. Because of the prolific friending activity of this top 19%, the average (mean) number of friend requests accepted was three and the average number accepted from others was four. Overall, some 80% of friend requests that were initiated were reciprocated. … Facebook users have the ability to unsubscribe from seeing the content contributed by some friends on their newsfeed. Less than 5% of users in our sample hid another user’s content from their feed in the month of our observation.”
Pew, Friends of Friends: “Your friends on Facebook have more friends than you do: In this sample of Facebook users, the average person has 245 friends. However, the average friend of a person in this sample has 359 Facebook friends. The finding, that people’s friends have more friends than they do, was nearly universal (as it is for friendship networks off of Facebook). Only those in our sample who had among the 10% largest friends lists (over 780 friends) had friends who on average had smaller networks than their own. – Facebook friends are sparsely interconnected: It is commonly the case in people’s offline social networks that a friend of a friend is your friend, too. But on Facebook this is the exception, not the rule. … As an example, if you were the average Facebook user from our sample with 245 friends, there are 29,890 possible friendship ties among those in your network. For the average user with 245 friends, 12% of the maximum 29,890 friendship linkages exist between friends. … At two degrees of separation (friends-of-friends), Facebook users in our sample can on average reach 156,569 other Facebook users.”
Pew, Social Well-Being: “Making friends on Facebook is associated with higher levels of social support. Those who made the most frequent status updates also received more emotional support. … One key finding is that Facebook users who received more friend requests and those that accepted more of those friend requests tended to report that they received more social support/assistance from friends (on and offline). … There is a statistically positive correlation between frequency of tagging Facebook friends in photos, as well as being added to a Facebook group, and knowing people with more diverse backgrounds off of Facebook. … Those users from our sample who are intensive Facebook users are more likely to report that they attended a political meeting or rally. … Among these users, participation in Facebook groups, either by being added to a group or adding someone else, is associated with trying to influence someone to vote in a specific way.”
Pew, Facebook Activity: “A consistent trend in our analysis is the lack of symmetry in Facebook activities. On average, Facebook users in our sample received more than they gave in terms of friendships and feedback on the content that is shared in Facebook. However, these averages need to be interpreted in context. This imbalance is driven by the activity of a subset of Facebook users who tend to be more engaged with the Facebook site than the typical user. – Our findings suggest that while most Facebook users in our sample were moderately active over a one-month time period, there is a subset of Facebook users who are disproportionately more active. They skew the average. … In general, men were more likely to send friend requests, and women were more likely to receive them. However, we did not find a statistical difference in the mean number of friend requests sent, received, or accepted between men and women. … Use of the like button is unequally distributed. Because of the intensive activity of the 30% of power users, the people in our sample pressed the like button next to friends’ content on an average of 14 occasions during the month and received feedback from friends in the form of a ‘like’ 20 times during the month. … Friendship numbers drive Facebook activity: Those who have more Facebook friends tend to send and accept more friend requests, receive more friend requests, and have more friend requests accepted. They ‘like’ their friends’ content more frequently, and are ‘liked’ more in return.”
Pew, The Structure of Frienship: “As the common saying goes, a friend of a friend is a friend. But on Facebook this is the exception rather than the rule. … A network density of .12 is low in comparison to studies of people’s overall personal networks. A 1992 study found a density of .36 between people’s offline social ties. We suspect that Facebook networks are of lower density because of their ability to allow ties that might otherwise have gone dormant to remain persistent over time. … We expect that new Facebook users typically start with a core group of close, interconnected friends, but over time their friends list becomes larger and less intertwined, particularly as they discover (and are discovered by) more distant friends from different parts and different times in their lives. … How can it be that people’s friends almost always have more friends than they do? This little known phenomenon of friendship networks was first explained by a sociologist Scott Feld. Not just on Facebook, in general and off of Facebook, people are more likely to be friends with someone who has more friends than with someone who has fewer.“
Pew: 52% of adult cell phone owners make their in-store decisions mobile, 19% purchase online; http://eicker.at/MobileCommerce
Pew: “More than half of adult cell phone owners used their cell phones while they were in a store during the 2011 holiday season to seek help with purchasing decisions. During a 30 day period before and after Christmas: 38% of cell owners used their phone to call a friend while they were in a store for advice about a purchase they were considering making, 24% of cell owners used their phone to look up reviews of a product online while they were in a store, 25% of adult cell owners used their phones to look up the price of a product online while they were in a store, to see if they could get a better price somewhere else… Taken together, just over half (52%) of all adult cell owners used their phone for at least one of these three reasons over the holiday shopping season and one third (33%) used their phone specifically for online information while inside a physical store – either product reviews or pricing information.”
Pew: “There are a number of demographic patterns in these survey findings. Specifically: Cell owners ages 18-49 are significantly more likely to use their phones for online product reviews than are cell owners ages 50 and older. Cell owners ages 65 and older are especially unlikely to do this-just 4% did so this holiday season. Urban and suburban cell owners are roughly twice as likely as rural cell owners to have recently used their phone to look up online reviews of a product they found in a physical store. Non-white cell owners are more likely than white cell owners to look up online product reviews, and those who have attended college are more likely to do so than those who have not. … Online price matching and looking up online reviews frequently go hand in hand. Overall, of the 33% of cell owners who used their phone recently in a store to look up either product reviews or prices online, roughly half (representing 17% of all cell owners) used their phones to engage in both of these activities. … One in five ‘mobile price matchers’ ultimately made their most recent purchase from an online store, rather than a physical location – When asked what happened on the most recent occasion where they used their phone to look up the price online of a product they found in a store, these mobile price matchers point to a range of outcomes: 37% decided to not purchase the product at all, 35% purchased the product at that store, 19% purchased the product online, 8% purchased the product at another store”
GigaOM: “This last piece of data shows the challenge for retailers, who lost about 5 percent of transactions that began with online price research, even though they have the customer in-store. That’s something that retailers have been increasingly sensitive about, especially with promotions like Amazon’s holiday offer to knock off $5 from certain products if users checked prices through Amazon. But the data also show how retailers can fight back. They obviously need to be aware of prices online, and they may look at ways to lower prices or match online prices in-store to remain competitive. … The challenge is still considerable for retailers of all sizes. Having consumers walk in with connected computers in their pocket means many of them can find a potentially better deal online or in another store. But retailers should be thinking about how to satisfy their customers’ shifting buying patterns. … It’s definitely going to be harder for physical retailers in this new mobile-enhanced shopping era but there’s still ways to compete as buyers get a lot smarter.”
RWW: “The strategy revolves around having a strong mobile Web presence. That does not necessarily mean an actual native app. If you are in a retail store researching with your phone and you Google the product, the retail store should be one of the first results. With the location abilities of smartphones, the search could even tell you what store or neighborhood you are actually in. The retailer could then be able to offer a deal or an incentive to buy and offer to complete the transaction through the device. The mobile Web app could hook into your mobile wallet and bill you directly or instruct the consumer to see the cashier where payment could be made by either near field communications (NFC) or by scanning a QR code. The idea is to control both the research and the transaction. Channel the consumer to your product.“
Twitter’s relaunch includes Twitter Brand Pages: an eye tracking study predicts hard work; http://eicker.at/TwitterBrandPages
SimpleUsability [PDF]: “Users were drawn to different sections of the branded pages depending on the features each employed. All pages received initial attention on the section of the page that contained imagery. Generally this was the promoted tweet, but on the Staples page the promoted tweet did not contain any visual elements so the header image initially received more attention. … 1. Header images need to work hard – Header images can communicate how users can interact with the page. … Advertising can lead to too much of a corporate feel. … Competitions and promotions can entice users and encourage exploration. … 2. Promoted tweets need to take advantage of embedded visuals – A promoted tweet featuring an image draws users in. – This can quickly convey and affect the brand values of a company. Users made assumptions about the company on whether they were either corporate or approachable from the content of the image. … Promotional tweets can reinforce other featured content. – The promoted tweet on Staples featured a link to the competition referenced in the header. The promoted tweet and the header image supported each other as they were relaying the same message to the users in two different forms, one predominantly pictorial and the other completely text based. – Embedding video in the promoted tweet instantly engages the user. … 3. Users make brand decisions based on tweets – A range of tweets on the page communicates to users the level of interaction between the company and the user. The HP page featured tweets for different types of interaction including general replies, retweets and complaints. This gave the feeling that the company was being honest and that the tweets were genuine interactions with their followers. … So while Twitter shifts to incorporating the new features to the brand pages in order to engage those who see the page, the likelihood is that many of the brand’s followers may never see the page at all. This means that the strength of a company’s following will be based on what they tweet. … Also, with regards to the header, companies should keep in mind that due to its size and position on the page, users might assume that it is a clickable banner. … When they were unable to interact with the header they were annoyed and lost interest in page. … If a brand page comes across as either too sales-heavy, it will not hold the user’s attention. Users preferred when they could see the more ‘human’ side to the brand…”
RWW: “While some initially heralded Twitter brand pages as a ‘game changer,’ that scenario may not play out. One of the major problems facing brand pages, as noted in the SimpleUsability study, is that once someone starts following a Twitter account or brand page, there is usually no reason for them to return to the page as all of the new and relevant information will show up as tweets in the followers own timeline. … Users ultimately want brand pages to show a ‘more human side’ to the company, the study said. The HP site, for example, scored well because it did not emphasize sales and advertising, and even made an effort to respond to individual followers. Some of the tweets on the page responded to customer complaints, which improved transparency and credibility as viewed by page visitors.”
PEJ: The Year in News – 2011 was all about the economy (20%), Middle East unrests follow (12%); http://eicker.at/News2011
PEJ: “The faltering U.S. economy was the No. 1 story in the American news media in 2011, with coverage increasing substantially from a year earlier when economic unease helped alter the political landscape in the midterm elections, according to The Year in the News 2011, a new report conducted by the Pew Research Center’s Project for Excellence in Journalism. – The year 2011 was also characterized by a jump of more than a third in coverage of international news, by a growing contrast in the content of the three broadcast networks and by a series of dramatic breaking news events that dominated coverage in ways unprecedented in PEJ’s five years of studying news agenda. – The biggest story of the year, however, was the economy. … PEJ’s The Year in the News is derived from an analysis of close to 46,000 stories produced from January 1-December 11, 2011 that were examined as part of the group’s ongoing content analysis of 52 different traditional news outlets from the main five media sectors, its News Coverage Index. The report also includes an analysis of the year in social media, based on the group’s weekly analysis of blogs and Twitter, the New Media Index. – The findings are also available for users to examine themselves in PEJ’s Year in the News Interactive, where users can delve into the data base by story, by broad topic and compare different news sectors and outlets with one another. … Another difference in 2011 was that the focus of economic coverage shifted. The story changed from being about taxes and jobs to being much more a story about government. Almost a third of the economic coverage in the last year (32%) was focused on the budget and national debt (heavily influenced by the debt ceiling crisis). The second biggest storyline was the effect the economy was having on state and local government (12% of the economy coverage). A year ago the two biggest themes were taxes and unemployment. – One new aspect to the economy story in 2011-the Occupy Wall Street Protests which began in September-proved to be the fourth-biggest storyline, at 5% of the overall economic coverage.”
PEJ – The Year of the Mega Story: “The biggest one-week story of the year was the killing May 1 of Osama bin Laden by Navy Seals. That week, the story filled 69% of the newshole, making it the biggest weekly story PEJ has measured since January 2007. The previous biggest story, (also at about 69%,) was the 2008 presidential campaign from August 25-31, 2008, when Democrats nominated Barack Obama at their Denver convention and John McCain introduced Sarah Palin as his surprise running mate.”
PEJ – All News By Topic: “Besides looking at just the biggest stories of the year, one advantage of PEJ’s The Year in the News is that it can also categorize all the stories studied during the year by topic to measure the broader agenda-setting influence of the media. What topics got covered and what did not? This probes deeper patterns in news beyond what the biggest breaking news events tended to be. – The jump in coverage of overseas events not directly involving the U.S. (from 11% to 18%) was the biggest change in the year. There was a much smaller increase in attention to international stories that involved the U.S.-10% in 2011 compared with 9% in 2010.”
PEJ – The Year on Blogs and Twitter: “While blogs and Twitter are both called social media and have a similar basic function – the sharing of information and opinion – their news agendas differed markedly in 2011 (something we also saw in 2010). The data examined by PEJ reveal that Twitter users were more consumed by new digital technology and products. The blogosphere more closely followed the traditional press focus on current events and issues. – In effect, while similar percentages of adults in the U.S. blog and use Twitter (14% and 13% respectively), they use the two platforms differently. The conversation on Twitter has a distinct and narrower set of news priorities, at least as measured by the top five subjects each week. Bloggers are forging a hybrid news agenda that shares elements with both Twitter and the mainstream media. … The 2011 data indicate that, first and foremost, people use Twitter to discuss and disseminate news and reviews about the latest high-tech products. When added together, the three related topics-consumer news, technology and business-made up almost half the stories that made the top five list derived from our multiple tracking services in a given week. … Breaking down that conversation from topic to storyline, in 2011 the four most popular stories on Twitter were, in descending order, news about Facebook, Google, Twitter itself and Apple-all giants of the new information ecosystem. … Considerably less prominent on Twitter were the news events and issues that are fodder for newspaper front pages and cable talk shows. … In blogs, the conversation about government and politics, as well as diplomacy and overseas events, combined to account for almost one-third of the stories in the top five list in a given week. In addition, roughly another third (29%) of the dialogue on blogs was devoted to a series of public policy issues that included the economy, the environment, health care, education and others.”
PEJ – The Press and the Public: “In a year defined by a number of major news events, the mainstream media and the U.S. public often agreed on the most important stories. – According to data from the Pew Research Center for the People und the Press, three of five stories that generated the most public attention in a single week were among those that also received the highest level of weekly coverage from the press. … The story that generated the most public interest for the year was the Japanese earthquake and tsunami. The week of March 14-20, a full 55% of those surveyed said they were following events there very closely. … If there was a divergence between public interest and the media interest on these major stories, however, it could be found in how long the public was interested in something versus the media. In several cases, high levels of public interest outlasted media coverage as the press moved on to other events.”
PEJ – Top Newsmakers: “Barack Obama was the top newsmaker of the year. He was the primary newsmaker (meaning 50% of the story focused on him) in a total of 3,802 stories or 8% of the stories studied-the same percentage as a year earlier. Muammar Gaddafi, the Libyan strongman who was deposed and later killed by rebels, was the second-biggest newsmaker by this measure, the focus of 1% of all stories studied. Indeed, three of the top 20 newsmakers last year were key Mideast figures who were either deposed or killed-Gaddafi, bin Laden (1%) and former Egyptian president Hosni Mubarak (less than 1%).”
PEJ – The Cable Difference: “With different audience bases, different sibling networks and different styles, the three main cable news channels [MSNBC, Fox, CNN] also had different definitions of what constituted news in 2011. Some of the distinctions between the three main channels, in other words, are in story selection, not only style or tone. – The weakening economy, for instance, was a much bigger story on MSNBC (30% of the airtime studied), a sibling of business channel CNBC, than anywhere else. It received the second-most attention on Fox (21%), which also has a sibling channel focused on financial matters, Fox Business. The economy was a much smaller story on CNN (14%).”
PEJ – Network News Agendas: “Traditionally, the three broadcast networks [ABC, CBS, NBC] have not had marked variations in their selection of news. That appears to be changing. In 2011, one network appears to differentiating itself with a more hard news orientation. – CBS, which publicly has announced that it is trying to define itself with a more hard news approach, devoted almost one-third of the airtime studied on its evening newscasts (30%) to two major stories-the economy and Middle East unrest-over the course of the year. That compares with 24% on the ABC’s World News Tonight and 23% on The NBC Nightly News.”
PEJ – The PBS Difference: “An examination of 2011 coverage also reveals some ways in which the PBS NewsHour differs in its agenda from the rest of the media, particularly in what viewers can find elsewhere on television. – The most striking difference is that the NewsHour offered more than one-third more coverage of international events over the last year than the media overall, including all other forms of television news (cable, morning and network evening). In total, 39% of the time on the NewsHour was devoted to foreign events and U.S. foreign policy, compared with 28% in the media sample generally, 23% on cable news, 24% on the network morning news shows and 24% on the network evening broadcasts.”
PEJ – A Year in the News Interactive 2011: “Follow the steps below to select among media sectors and news coverage categories. The data are based on nearly 46,000 stories analyzed in PEJ’s News Coverage Index for the year: 1. Choose which sectors interest you… 2. Choose subjects that interest you from one of these four categories…”
Study: When it comes to taste, peer influence in social networks is virtually nonexistent; http://eicker.at/PeerInfluence
PNAS, Lewis, Gonzalez, Kaufman: “Social selection and peer influence in an online social network – Disentangling the effects of selection and influence is one of social science’s greatest unsolved puzzles: Do people befriend others who are similar to them, or do they become more similar to their friends over time? Recent advances in stochastic actor-based modeling, combined with self-reported data on a popular online social network site, allow us to address this question with a greater degree of precision than has heretofore been possible. Using data on the Facebook activity of a cohort of college students over 4 years, we find that students who share certain tastes in music and in movies, but not in books, are significantly likely to befriend one another. Meanwhile, we find little evidence for the diffusion of tastes among Facebook friends – except for tastes in classical/jazz music. These findings shed light on the mechanisms responsible for observed network homogeneity; provide a statistically rigorous assessment of the coevolution of cultural tastes and social relationships; and suggest important qualifications to our understanding of both homophily and contagion as generic social processes.”
Wired: “Are We Immune To Viral Marketing? – When it comes to taste, ‘peer influence is virtually nonexistent,’ said Kevin Lewis, a Harvard sociology graduate student who co-authored the study. Lewis cautioned that the experiences of college students on Facebook may not apply to everyone in all circumstances, but the results offer a sobering counterpoint to the conventional wisdom on the ubiquity of taste diffusion. ‘The extent to which friends’ preferences actually rub off on each other is minimal,’ he said. … If we don’t influence each other, does that means viral marketing is a bogus concept? And what does it say about the business value of social media? … The study’s findings suggest that it would be much more worthwhile to invest in understanding how and when friendships are a conduit for preferences, rather than assuming that they are and planning marketing strategies accordingly. ‘They clearly are under some circumstances, but we still don’t know whether those circumstances are common or important enough to warrant the time and money of business strategies,’ said Lewis. … One of the most valuable aspects of social media is who you know. It’s easy to glean information about members of social networks. This focuses sales, marketing and product development efforts. Knowing something about one person gives you insights into the people that person knows. … The Harvard study affirmed that, as in other aspects of life, people’s social media relationships tend to be with people who are like them. … Who you know is arguably a more valuable aspect of social media than who you might be influenced by.”
AT: “Studying the factors that bring people together creates a serious challenge for researchers. Do friendships form because of shared interests, or do those interests develop due to the friendship? A research team has now tracked a set of college students across all four years, using Facebook to identify social ties. The study reveals that people are fundamentally a bit lazy, as proximity provided the strongest predictor of social ties. Once that was accounted for, however, shared tastes in music and film did promote friendships, while books had a minimal effect. … The authors recognize that a Facebook friend probably doesn’t represent the strong social bond that we typically view as a friendship, but it is probably similar to the sort of fluid links that many of us form at work and elsewhere. There’s also a risk that at least some of the choices revealed on Facebook are the product of social posing, rather than deep-seated preferences. Despite these limitations, the study is a rare look at how social dynamics and personal tastes influence each other over the course of some very formative years. It’ll be pretty difficult to arrange a study that provides a clearer picture.”
TC: “Here’s a bit of science that’s contrary to what a heavy utilizer of social networks might expect. Researchers at Harvard tracked the Facebook activity of hundreds of college students for four years, and came away with the rather unexpected result that the interests of friends don’t, in fact, tend to influence one another. That’s not to say it doesn’t happen at all, of course, but it’s clear that propagation and virality are subtler and more complex than some people (marketers and, I suspect, researchers) tend to think they are. … The central source of data for the study, in fact, doesn’t strike me as solid. Tracking the interests of college kids is a sketchy endeavor in and of itself, but tracking it via their Facebook favorites (i.e. what shows on your profile, not what you post about or share) seems unreliable. – After all, not only does everyone use the network in their own way, but the network itself has changed. … The study does establish something that I think we perhaps understand is true already: you befriend people because of your overlaps in taste, but it’s rare that your existing friends change the tastes you already have. This is as much true out in the ‘real’ world as it is online. … The Harvard study does indicate another thing, which is that social networks are, for now, ‘light’ social interaction. … That’s changing, but Facebook doesn’t appear to be in a hurry to make the change to ‘serious’ social interaction: the kind of trusted exchanges you have with friends in conversation or in repeated encounters over years…”
Technorati Blogosphere 2011: blogging and social media, marketing, motivations, consequences; http://eicker.at/Blogosphere2011
Technorati: “Welcome to Technorati’s State of the Blogosphere 2011 report. Since 2004, our annual study has followed growth and trends in the blogosphere. This year’s topics include: blogging and social media, bloggers and traditional media, traffic and analysis, brands and marketing in the blogosphere, bloggers’ motivations and consequences, monetization, and changes within the blogosphere over 2011. … The Blogosphere is constantly changing and evolving. In 2011 we are seeing bloggers updating their blogs more frequently and spending more time blogging. The type of information influencing blogging has shifted from conversations with friends, which was the primary influence in 2010, to other blogs, which for 68% of bloggers are having more of an influence in 2011. … Penn Schoen Berland conducted an Internet survey from September 13-October 4, 2011 among 4,114 bloggers around the world. The margin of error is +/- 1.4% at the 95% confidence level and larger for subgroups.”
Technorati: “Who are the Bloggers? – We started with a basic inquiry about the identity of the respondents. Roughly three fifths are male, a proportion that holds true over all blogger types. Not surprisingly, a majority of bloggers are in the 25-44 age range – but a third are over 44. … Although our survey was administered only in English, bloggers responded from 45 countries, with nearly half from the United States. … Income: While half of Corporates receive no annual salary for blogging, and the mean non-salary income of that blogger type was $17,101, 54% report an annual household income of $50,000 or more. This seems to indicate that the majority of Corporates are using any revenue from blogging as a supplement to their household income. … A quarter of respondents reported being self-employed, while just under half told us they were employed full-time… Overall, fewer bloggers reported this year that they are making a living via their blogs. (4% vs. 11% in 2010) … Combining these demos, we see a picture of Professional Full Timers as slightly older and likely to be in life circumstances (such as having another income due to marriage, or being currently a stay-at-home parent) that allow them time to pursue professional routes such as blogging. … Among those whose blog is a business, 81% manage the blog themselves. Corporate bloggers are most likely to have a paid full- or part-time staff (38%). … The majority of respondents update their blog two to three times per week. Professional Full Time bloggers tend to update their blog more frequently than any other bloggers, with 26% reporting that they update their blog at least three times per day. … Overall, there is a rise in the number of bloggers who say they are blogging more, and fewer bloggers report they are blogging less.”
Technorati: “Bloggers and the Traditional Media – We continue to see a very large overlap between bloggers and traditional media. Almost one third of bloggers have worked for the traditional media, with a monthly magazine being the most common form (41%). 55% of Professional Full Timers and half of all Corporate bloggers have worked for a monthly magazine in the past. Of those who have worked with traditional media, 24% are still employed and blog separately. … Nearly all (96%) bloggers have an independent blog. … 81% report that their blog is part of a non-media company. … Brands and the Blogosphere – The blogosphere is influencing itself – respondents say that the number one influence on the topics they blog about are other blogs they read, a huge jump from 2010. Conversations with friends and social media accounts are also influencing blogging topics. … 38% of respondents say they blog about brands that they love or hate. 33% of Professional Part Timers post reviews at least once a week. … 65% of bloggers use social media to follow brands, and this holds fairly consistently across blogger types, indicating a common practice. Further, blogging on these brands is a common activity. … Bloggers are being actively courted. Nearly four out of 10 overall, 59% of Professional Part Timers, and 66% of Professional Full Timers have been approached to write about or review products. Pros are approached eight times per week on average. The most frequently approached Hobbyist, Professional Part Time, Professional Full Time, and Entrepreneur bloggers report being approached more than 200 times per week. … The majority of bloggers feel that bloggers are treated less professionally by brand representatives compared to traditional media. … Most (86%) – but not all – bloggers who participated in sponsored posts indicate that they disclosed that the post was sponsored or paid. … Among those working with brands, 45% are aware of the FTC ruling on disclosure. Professional Part Timers and Full Timers have higher awareness (56% and 64% respectively) of it. 59% said the ruling had not had any effect on their blogging activities.”
Technorati: “Consumers in the Blogsphere – This is the second year we surveyed consumers on their trust of and attitudes toward the media they consume. Compared with other media, blogs continue to outpace other social media and many traditional media in terms of trust and generating consumer recommendations and purchases. Facebook remains somewhat influential, but less so than blogs, and Twitter has seen a drop in influence over the past year.”
Technorati: “What’s in it for the Bloggers? Motivations and Consequences of Blogging – Among Professionals, Corporates, and Entrepreneurs, the leading metric of success is the number of unique visitors, while 42% of Professional Part Timers and 38% of Professional Full Timers cited revenue as the leading metric compared to 13% of respondents overall. 69% of Hobbyists say that personal satisfaction is a way they measure the success of their blog, compared to 57% of Professional Part Timers, 49% of Professional Full Timers, 40% of Corporate bloggers and 47% of Entrepreneur bloggers. … 70% of all bloggers use their blog to share their expertise and experience with others. Professionals also use their blog as a way to make money or supplement their income. Corporate and Entrepreneur bloggers are looking to gain professional recognition, while also using their blog as a way to attract new clients to their business. … Asked what is the primary reason they blog, the greatest number of respondents overall said they use their blog as a way to share expertise and experience with others. … Overall, respondents seem to feel that blogging has had a positive impact on their personal life. 54% of respondents agree that they have made friends through their blog, and the same number agree that they have become more involved with their passion areas as a result of blogging. More than 60% of Corporate and Entrepreneur bloggers have gained greater visibility in their industry through blogging.”
Technorati: “Bloggers and Social Media – 82% of bloggers surveyed are using Twitter, with almost all Professional Full Timers (93%) and Professional Part Timers (91%) using Twitter and having on average over 1,000 followers. Those who use Twitter say they do so to promote their blog (77%), follow friends (60%), and bring interesting links to light (59%). Professional, Corporate, and Entrepreneur bloggers use Twitter to promote themselves professionally. … Nearly half of bloggers who use Twitter link their blogs to it. Among respondents who do not use Twitter, the most common reason for not doing so is a lack of desire to broadcast one’s life (45%). Another 42% simply don’t have time. … Almost nine out of ten bloggers surveyed (89%) use Facebook. 50% of all bloggers have separate Facebook pages for their blog and for their personal account, a jump from only 34% last year. … Among Facebook users, the most common reason for using the social network is to promote one’s blog. 61% of Entrepreneur bloggers use Facebook to promote their business. … More than six out of ten respondents use Google+. Of those who use this service only 13% have a separate account for their blog and personal use. … Other than Facebook and Twitter, the most popular social networking platforms among respondents are LinkedIn and YouTube. Not surprisingly, respondents found Facebook and Twitter to be the most effective social networking tools to market their blogs and drive traffic. … Blogging Topics – Personal musings are most blogged about by Hobbyists, while Professional, Corporate and Entrepreneur bloggers tend to blog about technology. Business is also a very popular topic for Corporate and Entrepreneur bloggers. … 79% of all respondents describe their blogging style as ‘sincere,’ and 67% describe their style as ‘conversational.’ Professional, Corporates, and Entrepreneurs also describe their style as ‘expert.’”
Technorati: “Brands in the Blogosphere: What Do the Marketers Say? – We heard from marketers who are just getting started in social media, and veterans who are using every available tool. We also received detailed examples and case studies, which we’ll be profiling in upcoming articles. We also asked them about the most significant developments in social media in 2011 and their predictions for the coming year. – Overall, advice was centered along these main themes: Encourage and enable sharing across platforms. Bloggers are trusted peers. Work with them to create or curate unfiltered, credible content and reviews, in order to create a conversation around your brand. Focus on building long-term relationships. Use blogger outreach organically and encourage these social influencers to be honest and open about their opinions so that they don’t feel forced to give a ‘good’ review, but rather, their ‘own’ review. Use social media not only to distribute content but to build active communities and interact with and respond to your audiences. Layer on social media measurement tools to find where users fall into your conversion funnels. Leverage paid media on social channels. … What are your top three DOs for social media? Here is just a sampling of the advice we received: Be a personality, not just a brand. Be responsive and quick. Recognize and reward your fans. Push for organic conversation. Pull content streams into ad units. Provide value to your audience. … What are your top three DON’Ts for social media? The majority of the responses came in along these lines: Don’t use social media as a direct marketing channel. Don’t pay for likes. Don’t believe that social media is free. Time is money. Social media takes time and strategy. Don’t open up a two-way conversation if you aren’t fully aware of the likely conversation flow. Once you’ve opened up a dialog, be ready to turn negatives into positives, but DON’T censor a participant who has a negative opinion. Don’t expect that social media = mass exposure with no investment. … We asked: In the past year, what was the biggest change or the most significant development you saw in social media? The most popular answers centered around a few major trends: brand strategy, blogging, the evolution of specific social media channels, advancements in mobile devices, developments in analytics, and the problem of information overload.”
Technorati: “Active Blogging – According to Technorati’s index, a minority of bloggers are posting daily, or even weekly. Further, the Technorati index skews to more active bloggers – presumably they have listed their blog with Technorati because they are actively creating content and want others to find it. Active blogging is clearly rewarded. When looking at average posts per month and per day by Technorati Authority, bloggers in the Top 100 generate 36 times more content than the average blogger. We also see a higher use of tags as part of their arsenal of strategies to bring audiences to their content, with 92% of the Top 100 bloggers using tags. … Blogging Technology – Most respondents’ blogs are individual blogs. Blogging Collectives are most common among Corporate bloggers, where they account for 35%. … WordPress is the most popular blog hosting service among all respondents, used by 51%. Blogger and Blogspot hosting services are also popular (21% and 14%). … Nearly 90% of bloggers are using some form of multimedia on their blogs, the most popular form being photos. Half of all bloggers surveyed use video on their blog, while another 10% use audio. … Of those using multimedia, slightly more create these assets themselves than repurpose them from other sites. … Particular blogging tools are very widespread among bloggers, especially built-in syndication (75%) and social sharing widgets (75%), as well as site search (58%). Among bloggers who use built-in syndication, the majority (76%) support full content. … Professional Full Timers have seen the most impact from the adoption of tablets and smartphones, with almost a third (32%) indicating their blogging style has changed. … Those impacted by tablets and smartphones indicate they are using photos and images (45%) more often and writing shorter posts (43%).”
Technorati: “Traffic and Analytics – Bloggers continue to pay close attention to their readership: 65% use a third-party service to track their blog’s traffic. Across bloggers, Google Analytics is by far the most popular service. … Professional bloggers receive the most views, with over half of the blogs viewed more than 10,000 times per month. 58% of bloggers using third-party analytics receive fewer than 5,000 page views per month. … Professional bloggers receive the most unique visitors per month, with more than a third having over 10,000 unique visitors. … Monetization and Revenue – Of the 14% of bloggers who earn a salary for blogging, the average annual amount is $24,086. Corporate bloggers earn more, averaging $33,577 per year. … Most are not paid per post, but half of those who are earned less than $25 per post on average. … About half of all bloggers paid by the post earn less than $1,000 per year from per-post fees. – Display ads, affiliate marketing links, and search ads are the most common ways bloggers generate revenue from their blogs. 60% of Corporate bloggers said they do not have any advertising on their blog. … Most blog-related revenue is generated through giving speeches on blogging topics and advertising. … Among those who do not have advertising on their blogs, 52% say they do not have advertising because they don’t want their blogs to be cluttered with ads, while 38% said they don’t have enough visitors to make it worthwhile. Another 36% are not interested in making money on their blog. … Among those with advertising on their blog, 60% use self-serve tools, while 50% have affiliate advertising links on their site.”
Pew: The Internet is the source that people most rely on for material about local businesses; http://eicker.at/LocalBusiness
Pew: “Where people get information about restaurants and other local businesses – The internet is the source that people most rely on for material about the local business scene and search engines are particularly valued. Newspapers and word of mouth also rank high as sources. … The results in this report are based on data from telephone interviews conducted by Princeton Survey Research Associates International from January 12 to 25, 2011, among a sample of 2,251 adults, age 18 and older.”
Pew: “People looking for information about local restaurants and other businesses say they rely on the internet, especially search engines, ahead of any other source. – Newspapers, both printed copies and the websites of newspaper companies, run second behind the internet as the source that people rely on for news and information about local businesses, including restaurants and bars. – And word of mouth, particularly among non-internet users, is also an important source of information about local businesses. … 51% turn to the internet, including: search engines (38% rely on them), specialty websites (17% rely on them), social media (3% rely on social networking sites or Twitter) … People who seek out information and news about local businesses and restaurants are a diverse and somewhat upscale group. As distinct populations, they are more likely to live in relatively well-off households – those earning $75,000 or more – and have college educations. – In addition, the 55% of adults who get information about restaurants, bars, and clubs are more likely to be women, young adults, urban, and technology adopters. – The 60% of adults who get information about other local businesses are also more likely to be tech users.”
Pew: “The 55% of all adults who get information about restaurants, bars, and clubs are disproportionately young, female, tech adaptive and upscale in educational attainment, urban. … Those who get news and information about local restaurants, bars, and clubs are also likely to be avid local news consumers who enjoy following the local scene, pay for local news in some form, and use multiple platforms to get the local information. … Those who are heavy local news junkies are considerably more likely than others to get material about local restaurants. We asked people about their use of 14 different kinds of sources to get local news and their frequency of using those platforms. When it comes to restaurant information, 71% of those who used at least six platforms monthly got news and information about local restaurants, compared with 34% of those who relied on just one or two sources.”
Pew: “Those who get information about local businesses that are not tied to eating or socializing are a diverse and somewhat upscale group. Those who get this information are more likely to have college or advanced degrees, live in relatively high-earning households, use the internet and own cell phones. They are not distinct by gender or race and ethnicity. … They are also likely to be local news and information junkies. Those who get news and information from at least six different local news platforms monthly are considerably more likely than others to get material about local businesses. … Those mobile consumers were also more likely than others to get material about local businesses: 65% of mobile local news consumers got information about local businesses, compared with 55% of others.”
Gerrit Eicker 14:40 on 13. February 2012 Permalink |
PEJ, Who Advertises on News Sites and How Much Those Ads are Targeted: “A new study of advertising in news by the Pew Research Center’s Project for Excellence in Journalism finds that, currently, even the top news websites in the country have had little success getting advertisers from traditional platforms to move online. The digital advertising they do get appears to be standard ads that are available across many websites. And with only a handful of exceptions, the ads on news sites tend not to be targeted based on the interests of users, the strategy that many experts consider key to the future of digital revenue. – Of the 22 news operations studied for this report, only three showed significant levels of targeting. A follow-up evaluation six months later found that two more sites had shown some movement in this direction, but only some, from virtually no targeting to a limited amount on inside pages. By contrast, highly targeted advertising is already a key component of the business model of operations such as Google and Facebook.”
PEJ, Who is Placing Ads? – “Who is buying ads on news sites? The answer reveals part of the trouble the news industry is having findings its way in the new marketplace. Across these 22 news sites, the biggest single advertiser is the news organization itself or its parent. Ads promoting the organization’s own products, known as ‘in-house ads’ in industry terms, accounted for 21% of the online ads studied – more than any category. … The magazine websites studied here (time.com, newsweek.com, economist.com and theatlantic.com) ran the largest percentage of in-house ads, fully 50% overall, from economist.com at 40.1% on the low end to time.com at 56% at the high end. In the print version of these magazines, by contrast, 10% of the ads were promoting the magazine or its company (Time magazine 11%, The Economist 13%, Newsweek 4%, and The Atlantic’s print edition contained no self-promoting ads). – Newspapers contained the second-highest level of self-referencing advertising, 21% of the Web-based ads versus 9% of their print ads. … For these print-related outlets, though, the heavy reliance on self-promoted ads could reflect two different factors. First, the newspaper industry still relies on its print product for the vast majority of its ad revenues. At the end of 2010 (the latest data available) fully 88% of overall newspaper revenue came from the print product versus just 12% from the Web. … Another phenomenon could be the inability of the industry to draw advertisers-and thereby ad revenue-to their online space.”
PEJ, The Financial Industry: “The second biggest category of advertising online was one that played a fairly small role for news in legacy platforms, the financial industry. Ads for financial products or services accounted for 18% of all Web ads captured, more than triple that of the next biggest category, toiletries and cosmetics (5%). And on more than half of the sites, 12 out of 22, financial ads ranked first-above self-promotion. … These numbers stand in contrast with the small role financial advertising plays in most of the legacy platforms studied. Only magazines contained more financial industry advertising in their original platform than online.”
PEJ, Targeting: “The customization or targeting of ads based on audience data is one of the newer ways to serve advertisers interests-helping those selling goods to reach consumers perceived to be the most likely to be interested in and thus to act on their ads. In targeted advertising, in other words, the ads one person gets will differ from what another person receives, depending on their online purchase history, location and/or personal habits, even if they click on the same website at essentially the same time. … Overall, only a handful of sites exhibited high levels of targeting. A few more had a moderate level of targeting. Most showed no signs of targeting at all. … Overall, just three of the 22 sites exhibited high levels of targeting, defined here as at least 45% of the ads were different from one user to the next. … One question that emerges is whether targeting has more or less natural appeal on some websites than others. In other words, do national sites with their larger and more diverse audience pools lend themselves more naturally than smaller sites to the benefits of ad targeting? … Finally, on a few sites, there was evidence of another method of targeting-not according to users but according to news story. On a number of occasions, there was a close relationship between the content of the story and the ads displayed.”
PEJ, Use of Discount Sites/Coupons: “About half of the sites studied, 16 of the 22, carried some discount/coupon advertising. But on only five did discount ads make up more than 10% of all the ads studied. For the most part, sites that created their own discount programs tended to rely on these ads more. … Among nationally oriented sites, Yahoo News carried the greatest percentage of discount/coupon advertising, 15% of the ads studied. The majority of these were from the national services Groupon and LivingSocial. – The other two sites with the highest use of discount advertising, the Toledo Blade and Los Angeles Times, have created their own daily deal operations to compete with the national companies. … These were the only two sites in our sample that had tried their own daily deal style business, but they are certainly not alone. Various papers now have their own Groupon-like services…”
PEJ, Format: “That leaves banner ads, classifieds, video and rich media as the four main kinds of ads news sites can offer advertisers. – Banner ads, the oldest form of advertising on the internet, make up the second largest percentage of ads on the internet (24% of total online advertising revenue). Going forward, most market analysts expect banner ads will represent a smaller portion of online advertising than search, but the category is still expected to grow. For instance, eMarketer predicts that banner ads will increase from $7.6 billion in 2011 to $11.7 by 2015, a bright spot for the news online. … Across these 22 news sites, that same tendency toward banner ads emerged; static banner ads made up nearly half (46%) of all the ads on news websites. Some differences in the style of ads used did emerge-mostly according to the legacy media genre, though individual sites did at times stand apart from their media brethren. … The Washington Post, on the other hand, relied on banner ads for just 18% of the ads studied. Instead, the site used sponsored links far more than others, 66%. Two other national papers, USA Today and the Los Angeles Times, also used sponsored links more than static banner ads.”