CRM as a Collaboration Service
When does CRM become a collaboration service? Collaboration from the first point of communication; http://j.mp/9Lsl9H
When does CRM become a collaboration service? Collaboration from the first point of communication; http://j.mp/9Lsl9H
Keep track of your contacts and conversations: Silentale is a kind of personal CRM system; http://j.mp/9joZZW
2010 tech predictions: Tablets, Geo, Real-time, Chrome OS, HTML5, Mobile, AR, Android, Social CRM; http://j.mp/7JS8gx
Kaushik, Web Analytics 2.0: The Art of Online Accountability and The Science of Customer Centricity; http://j.mp/hQSdn
Owyang believes that Twitter could become a CRM system by offering analytics to brands; http://tr.im/hJnP
Tying social media and CRM-tools: key to success is about building real relationships; http://is.gd/q2S