Salesforce: Service Cloud 2
Salesforce launched Service Cloud 2: additional functionality with Knowledge, Answers, and to Twitter; http://j.mp/SWa5L
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Gerrit Eicker 08:49 on 9. September 2009 Permalink |
Salesforce: “The Service Cloud has been helping more than 8,000 companies deliver stellar customer service. Helping them run more efficient contact centers, connect with customers online, and even join the conversation in social communities. And today, their agents got a lot smarter. Now, they have a new way of joining the conversation online. And their customers have a new way to solve their service issues in the cloud, in real time. – The next chapter in the customer service revolution kicks off with three exciting new products from salesforce.com: Salesforce Knowledge, Salesforce Answers, and Salesforce for Twitter. … Now, Salesforce for Twitter can help companies join the conversation. Monitor what customers are saying and find those that need help. Let customers create service cases with just a ‘tweet.’ And even share knowledge with anyone in the Twitter community.”
TC: “Leveraging the cloud when it comes to customer service is a powerful way of integrating the social web with the enterprise space, as we’ve written in the past. Salesforce.com and Benioff have been at the helm of this movement and today’s upgrade to the Service Cloud represents the company’s continued innovative strategies that seem to deliver real value to enterprise customers. … Salesforce currently has fairly big-name customers who are using the service cloud, including Starbucks, Comcast and Dell. But Salesforce isn’t forgetting about the little guy; the company recently launched a lightweight contact manager targeted towards small businesses.”
Mashable: “With Service Cloud 2, it’s clear that Salesforce.com is serious about being a robust, evolving and agile player in the ever-growing SAAS space. The social media features Salesforce.com is integrating into its solutions look top-notch. The fact that these solutions can be integrated into existing systems just makes it that much more attractive.”