Social Incentives for Deep Engagement
Will the social incentives for deep engagement erode – or even increase? http://eicker.at/Hyperconnectivity
Tagged: Engagement Toggle Comment Threads | Keyboard Shortcuts
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Gerrit Eicker
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Gerrit Eicker
1% Rule: Still Active
BBC: The 1%-rule is obsolete; http://j.mp/JWPwri – GigaOM: But only if you compare apples and oranges; http://j.mp/ITkulC
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Gerrit Eicker
Systems of Engagement
The systems of engagement: online communities, crowdsourcing, social CRM, open APIs; http://eicker.at/SocialBusiness
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Gerrit Eicker
Google Plus Redesign
Google Plus redesigns for its 170M users (100M monthly): adaptive, fluid web design; http://eicker.at/GooglePlusRedesign
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Gerrit Eicker
The Public Facebook
Public Facebook: 845M MAUs, 483M DAUs in December – $3,7B revenue and $1B net income in 2011; http://eicker.at/PublicFacebook
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Gerrit Eicker
Facebook, Prospectus Summary: “Our mission is to make the world more open and connected. – People use Facebook to stay connected with their friends and family, to discover what is going on in the world around them, and to share and express what matters to them to the people they care about. – Developers can use the Facebook Platform to build applications (apps) and websites that integrate with Facebook to reach our global network of users and to build products that are more personalized, social, and engaging. – Advertisers can engage with more than 800 million monthly active users (MAUs) on Facebook or subsets of our users based on information they have chosen to share with us such as their age, location, gender, or interests. We offer advertisers a unique combination of reach, relevance, social context, and engagement to enhance the value of their ads. – We believe that we are at the forefront of enabling faster, easier, and richer communication between people and that Facebook has become an integral part of many of our users’ daily lives. We have experienced rapid growth in the number of users and their engagement. … We had 845 million MAUs as of December 31, 2011, an increase of 39% as compared to 608 million MAUs as of December 31, 2010. – We had 483 million daily active users (DAUs) on average in December 2011, an increase of 48% as compared to 327 million DAUs in December 2010. – We had more than 425 million MAUs who used Facebook mobile products in December 2011. – There were more than 100 billion friend connections on Facebook as of December 31, 2011. – Our users generated an average of 2.7 billion Likes and Comments per day during the three months ended December 31, 2011. … Revenue 2011: $3,711B, Net income 2011: $1B”
Facebook, Letter from Mark Zuckerberg: “Facebook was not originally created to be a company. It was built to accomplish a social mission – to make the world more open and connected. – We think it’s important that everyone who invests in Facebook understands what this mission means to us, how we make decisions and why we do the things we do. I will try to outline our approach in this letter. – At Facebook, we’re inspired by technologies that have revolutionized how people spread and consume information. We often talk about inventions like the printing press and the television – by simply making communication more efficient, they led to a complete transformation of many important parts of society. They gave more people a voice. They encouraged progress. They changed the way society was organized. They brought us closer together. – Today, our society has reached another tipping point. We live at a moment when the majority of people in the world have access to the internet or mobile phones – the raw tools necessary to start sharing what they’re thinking, feeling and doing with whomever they want. Facebook aspires to build the services that give people the power to share and help them once again transform many of our core institutions and industries. – There is a huge need and a huge opportunity to get everyone in the world connected, to give everyone a voice and to help transform society for the future. The scale of the technology and infrastructure that must be built is unprecedented, and we believe this is the most important problem we can focus on. – We hope to strengthen how people relate to each other. … We hope to improve how people connect to businesses and the economy. – We think a more open and connected world will help create a stronger economy with more authentic businesses that build better products and services. – As people share more, they have access to more opinions from the people they trust about the products and services they use. This makes it easier to discover the best products and improve the quality and efficiency of their lives.”
Jarvis: “Zuckerberg has his own, social version of Moore’s law – I call it Zuck’s law, though he doesn’t. It decrees: This year, people will share twice as much information as they did last year, and next year, they will share twice as much again. Facebook will expand to more users – from 750 million today to a billion soon? – and users will expand their sharing. Meanwhile, one Facebook investor, Yuri Milner, tells me that advances in artificial intelligence will get better and better at understanding and making use of all the service’s data. It has only just begun. ‘The default in society today still is, OK, I should not share it. The by far default today is that everything’s anonymous,’ Zuckerberg laments. ‘In the future, things should be tied to your identity, and they’ll be more valuable that way.’ There is the master plan.”
RWW: “Facebook shocked no one by filing an initial public offering of its shares today. – The filing was the first glimpse into the company’s inner financial workings and, as expected, Facebook said it would try to raise $5 billion when the company’s shares begins trading – a number that could eventually be raised to $10 billion and would ultimately value the company between $75 billion and $100 billion. – Today marks the day that Mark Zuckerberg goes from being the guy who makes world-changing technology to the guy who makes money. (He could be worth $20 billion when all is said and done). And it also means today is the day you stop being a Facebook user and become a Facebook customer. – That can mean good and bad things for you, the end user. But one thing is certain: Facebook will never be the same again. … A successful Facebook IPO means some restored faith in the social media space. That means more capital and more incentive for the next Zuckerberg to come along and create something earthshaking instead of finishing a degree at Harvard.”
Guardian: “The seismic nature of the Facebook IPO can hardly be oversold. The IPO creates a currency that will allow the company to buy whatever it needs to vertically integrate all the elements of its massive appetites – to be your wallet, your phone, your search engine, your company’s cash register, your entertainment portal, and your publishing platform, as well as your social life. And to do this all in a closed world of protocol enforcement, behavior monitoring and data gathering. – The technology business is an ever-expanding effort at monopoly and control: Microsoft sped past Apple to grab the desktop; Google sped past Microsoft to control the internet itself; Apple reappeared to control mobile devices. Now Facebook seeks to control pretty much … well, you. … That’s, of course, the ultimate Facebook sell: Mark Zuckerberg, a true American savant – Steve Jobs, but better even (and not so nasty) – has created a wholly-owned internet, which can not only monitor behavior but can encourage it, and regulate it, and dominate so much of it that Facebook inevitably becomes the platform for modern life.”
NYT: “With sharing at the center of Facebook, and the new new Web, analysts also wonder if the constant chatter will create too much white noise. As psychological barriers to sharing fall and companies become more deft at leveraging social media, there’s a legitimate concern that platforms, like Facebook, will be less valuable without the proper filters. User growth has slowed in some mature markets. – ‘What are the limits of sharing?’ said Ms. Yi, of the Altimeter Group. ‘At what point does the presence of all these partners on Facebook, all this sharing, begin to degrade the quality of the site overall?‘”
GigaOM: “Brad Silverberg, a veteran of Microsoft and other tech companies and general partner at Ignition Partners, a Seattle-based venture fund, thinks that the IPO could have a corroding influence on the company culture. … Facebook – Mark Zuckerberg’s Hacker Way missive not withstanding – is a lot more mercenary and materialistic. And part of that means employees are likely to cash their chips and run, only to place them on some new startups. And whichever way you look at it, I am pretty sure 2012 is going to be one heck of a ride. Buckle up!”
FC: “Zuckerberg first love has always been the Facebook product itself. There’s nothing he loves more than rolling up his sleeves and getting down and dirty with a set of mockups and a prototype or two. So while the Zuck will toss on the old jacket-and-tie and tap dance through the IPO dog-and-pony, as soon as it’s all over, it’ll be back to Menlo Park and the product, while COO Sheryl Sandberg (and CFO David Ebersman) continue to sweet talk advertisers and analysts alike.”
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Gerrit Eicker
Guardian: “So is Facebook worth it? After a fevered day and evening reading the S-1 document filed with the US securities and exchange commission (SEC) – an event that proved so popular online that the SEC had to devote an extra server to handling demand – the answer seems to be that it’s not worth $100bn (£63bn), but it might be worth $75bn. … Analysts say it can’t continue: ‘The hypergrowth is probably over,’ said Michael Pachter, head of research in the private shares group at Wedbush Securities. ‘The low-hanging fruit of the western developed world’ has already been grabbed, he said. ‘It’s just kind of obvious that they’re not going to ever get every single person that lives on the planet.’ … Some analysts believe that Facebook’s reliance on advertising is a weakness. … And Facebook is now wandering among giants – with one in particular eager to crush it. Google’s annual revenues in 2010 were $38bn, ten times larger than Facebook’s, and almost all of that comes from advertising. Google is setting up its own social network, Google+, and trying to tempt people away from Facebook through come-ons in its search results in the US which have pushed Facebook results down.”
VB: “‘The issue of click-through rate was not mentioned as a risk in the S-1,’ said Peter Adriaens, a professor of entrepreneurship at the University of Michigan’s Zell Lurie Institute for Entrepreneurial Studies. That omission stood out for the Internet IPO expert because research suggests that the percentage of Facebook users who actually click on ads is quite low, and that means advertising dollars could eventually drop. – Facebook does not publish its average click-through rate (CTR), but independent analysis from Webtrends on more than 11,000 Facebook campaigns showed that the average CTR for Facebook ads in 2010 was 0.051 percent, which is about half the industry standard CTR of 0.1 percent. The rate, according to the Webtrends report, dropped from 0.063 percent in 2009, which points to a downward trend. … ‘(Facebook) talked about the risk of privacy laws … but what was not mentioned is that the European Union issued a list of 35 requirements related to privacy that Facebook is going to have to adhere to,’ Adriaens pointed out. ‘(Facebook) can’t automatically collect the data that it might be collecting in North America … so what I see going forward is this challenge … of having to deal with very fragmented privacy laws. Those privacy laws are directly going to affect the value of Facebook’s data to its advertisers.’”
GigaOM: “Of Facebook’s 845 million monthly active users (MAUs), 425 million accessed Facebook in December alone through a smartphone or feature phone app or through its mobile-optimized website. In 2011, 85 percent of Facebook’s $3.7 billion in revenues came from advertising, but none of it came from its mobile platforms, over which it doesn’t serve up display ads. Despite that huge gap, Facebook is doing nothing to discourage the shift in use to handsets and tablets… As the S-1 points out, most Facebook members use mobile to supplement their PC activity, not replace it, so the company does ultimately put its ads in front of their eyes. But that won’t always be the case. … Facebook’s problem has an easy fix: It can simply start putting ads in its mobile apps and website. … My guess is that Facebook just doesn’t want to put apps into its mobile products – at least not yet. There is limited real estate on a handset screen, and Facebook probably doesn’t want to clutter up its slick interfaces with display ads, especially while it is still formulating its mobile strategy. … Either way, Facebook’s filing makes it clear that it has to do something to monetize its mobile traffic soon. The company will soon be public, and while it will likely be controlled by Zuckerberg and those loyal to him, investors will question why Facebook is devoting so much effort and so many resources to building a mobile business it makes absolutely no money from.”
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Gerrit Eicker
Winer: “To me Facebook already feels over. I really don’t feel like I’m missing anything. Look at it this way. There’s lots of stuff going on right now that I’m not part of. That’s the way it goes. Me and Facebook are over. It’s going to stay that way. And if I’m on a ship that’s sinking, well I’ve had a good run, and I can afford to go down with the ship, along with people who share my values. It’s a cause, I’ve discovered, that’s worth giving something up for.”
Boyd: “Facebook is the new AOL, despite the market cap. But it’s headed for a hard landing for other reasons than Winer is pushing. Facebook will fail because of the imminent rise of social operating systems – future versions of iOS, Mac OS X, and Android – which will break the Facebook monolith to bits.”
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Gerrit Eicker
Publishing Timing
SocialFresh: When is the best time to publish online? To achieve social shares? Traffic? http://eicker.at/PublishingTiming
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Gerrit Eicker
RWW: “When’s the Best Time to Blog und Share? – Anyone who spends their day on the Internet inevitably wonders this question. Should I start publishing later in the day, to hit the after-work traffic? Should I publish earlier in the morning, to catch commuters while they’re on the way to work? Or is everything completely random, driven by the off-chance that a post will end up on StumbleUpon and enjoy a slightly longer tail? Social sharing widget Shareaholic looked at its 2011 data, breaking it down to the top 100 days and times for sharing. See the results in Eastern Standard Time. … As most blogs know, the best time of day for social shares is between 8am and 12pm ET. Shareaholic’s data confirms this, showing that the most shares occur at 9am ET, moments before East coasters step into their offices to start the workday. Traffic declines throughout the day, spiking back up again around 9pm, and then slowly tapering off. Evidently, the best time of day to blog for pageviews is also 9am ET.”
SF: “Great content gets shared. Right? – But does the time and day that you publish that great content affect how much it gets shared or how many times it gets viewed? … We have some awesome data from Sharaholic on top days and times for getting your content seen and shared online. … If everyone is viewing content the most at 9am EST (they actually are), make sure your content is published and ready to be viewed shortly before then. … We wanted to take a look at two main metrics, social shares and traffic. If you want to mainly grow your social presence, getting more shares might be your goal. And for many, traffic is their biggest driving force. … Thursdays win out for the day with the most sharing. Social sharing in general is somewhat unpredictable pattern wise. But Thursday wins 10% more shares than all other days. In fact, 31% of the top 100 social share days in 2011 fell on Thursday. … In general, content later in the week looks to do better with sharing. … Pageviews also progress in a predictable order. Monday was top, then Tuesday is second, then Wednesday, then Thursday. We simply view more content on Monday and less as the week goes on. … 27% of all content shares occur between 8am and 12pm EST. – There is a spike at 9am and 10am and then a decline the rest of the day. There are also smaller but significant spikes in sharing at 2pm and 9pm EST. … The best time to blog for pageviews and social shares shares a lot of common ground, unlike the best day of the week. – Blog posts get the most views between 7am and 1pm EST on weekdays. The drop off of traffic is significant after that segment. … Also, use your analytics software to see what time zones read your content when.”
SF: “How to Increase EdgeRank and Add Fans in the Facebook Timeline – Historically, social marketers have widely accepted that once-per-day posting on Facebook was the right frequency of distribution to use to engage their Facebook fans. – A recent study conducted by bit.ly makes us think twice about this assumption, finding that the average shelflife of an update on Facebook is 3.2 hours before it disappears into the timeline and is no longer visible to users. … Using two different Facebook tools, we were able to determine the peak times when the fan volume for our page was high. – The combination of EdgeRank Checker and PageLever provides us insights that tell us the peak times that allow us to get our updates in front of as many fans as possible at the times they were logging on to check Facebook. – The best fan engagement time slots found were a spike between 6am and 8am and 6pm to 11pm.“
Gerrit Eicker
Google Plus: 90 Million Sleepers?
Google: Plus now has 90 million users globally. – Stats indicate it’s a bunch of Sleepers; http://eicker.at/GooglePlusSleepers
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Gerrit Eicker
Google: “‘Google had a really strong quarter ending a great year. Full year revenue was up 29%, and our quarterly revenue blew past the $10 billion mark for the first time,’ said Larry Page, CEO of Google. ‘I am super excited about the growth of Android, Gmail, and Google+, which now has 90 million users globally – well over double what I announced just three months ago. By building a meaningful relationship with our users through Google+ we will create amazing experiences across our services. I’m very excited about what we can do in 2012 – there are tremendous opportunities to help users and grow our business.'”
Batelle: “You getting that? The lead quote had to do with Google+, pretty much, not the company’s earnings, which ended up being a miss (Google is blaming fluctuations in foreign currency for much of that, and I have no idea whether that’s true, false, or silly). – But here’s my question: When is Google going to release actual engagement numbers for Google+? Because in the end, that’s all that really matters. … But can you get those folks to engage, deeply? That’d be a real win, and one I’d give full credit to Google for executing. After all, it’s one thing to get the horse to water…another to have it pull up a chair and share a few stories with friends. … Er….so you’re saying the folks who use Google+ use *Google* a lot. That’s not surprising – most of them came to Google+ because they were already using Google a lot. But what about minutes per month using Google+? I’m guessing if Google had good news on that particular front, they’d be trumpeting it in a more direct fashion.”
TC: “Does Google+ Really Have 60% Daily Engagement? Probably Not – Google+ has lots of skeptics out there (and I’ll go on the record that I’m not one of them and actually really like the product). This kind of stuff just isn’t helping it to win those skeptics over. When it comes to user numbers, saying ‘we have 90 million users’ doesn’t mean much. What matters is daily engagement. Lots of apps claim they have a million downloads on iOS, for example, but that doesn’t mean they have a million active users (or even 10,000 for all we know). Google would really help itself here if it clarified these numbers but the company would prefer to keep things vague instead, it seems.”
ATD: “I tried all sorts of nice ways to persuade Google spokespeople to clarify what exactly that means in terms of active users of the Google+ service. They told me that the text of Page’s remarks and an accompanying post by Google’s head of social, Vic Gundotra, spell it out exactly. – That is to say: Over 60 percent of Google+ users use Google products on a daily basis. Over 80 percent of Google+ users use Google products every week. … The unspoken reference here is that Facebook has said for years that half of its active user count is composed of people who log in on a daily basis. (I can’t remember a time when Facebook ever gave out a registered user count. Those hundreds of millions of people you hear them talk about all log in at least once a month.) – So nope, no apples to apples to see here.“
Gerrit Eicker
Google Plus Failures
Google doesn’t get social: Google Plus‘ failures are plenty – but calling them dead? http://eicker.at/GooglePlusFailures
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Gerrit Eicker
Slate: “Google+ Is Dead – The search behemoth might not realize it yet, but its chance to compete with Facebook has come and gone. – [A] social network isn’t a product; it’s a place. Like a bar or a club, a social network needs a critical mass of people to be successful-the more people it attracts, the more people it attracts. Google couldn’t have possibly built every one of Facebook’s features into its new service when it launched, but to make up for its deficits, it ought to have let users experiment more freely with the site. That freewheeling attitude is precisely how Twitter – the only other social network to successfully take on Facebook in the last few years – got so big. When Twitter users invented ways to reply to one another or echo other people’s tweets, the service didn’t stop them – it embraced and extended their creativity. This attitude marked Twitter as a place whose hosts appreciated its users, and that attitude-and all the fun people were having-pushed people to stick with the site despite its many flaws (Twitter’s frequent downtime, for example). Google+, by contrast, never managed to translate its initial surge into lasting enthusiasm. And for that reason, it’s surely doomed.”
Scoble: “I wish I had never heard of Google+’s brand pages – The problem is that there’s no editorial tools for anything posted to our Google+ account. Google+ brand accounts are woefully inadequate for public companies’ needs. … Yes, Facebook didn’t have those features for its brand pages at first either but then when Facebook first came on the scene no one thought they would use it for business. Heck, when I first heard about Facebook it was still for college students only. … Did anyone really think these things through? Why did they take five months to get done? – Anyway, this is just a way for me to tell anyone thinking of signing up their company for a Google+ brand account to think twice. You might, because you signed your company up for such a thing, get saddled with an entirely new job that you might not like one bit. One that you’ll find that Google didn’t equip you for success in.”
Ruble: “I have decided not to post here for the time being. I will leave my profile up. Google+ is great. I wish them luck. Really i do. But I have to make choices about where I spend my time and for me that’s Twitter, Facebook and soon Tumblr – where I will be doing more so. It’s where I get the most value for the time invested. So, adios for now. See you on one of those networks. I may change my mind one day, but right now this is my plan. See you online.”
GigaOM: “[T]he problem with many of these criticisms – as with Manjoo’s premature obituary writing – isn’t just that social networks take time to evolve, and users need time to find out what they are useful for and what they aren’t useful for (Twitter is a perfect example of that, since its own creators didn’t really know what it was for when they built it). The problem is that they are seeing Google+ as JASN: just another social network. … But Google has made it clear that it has a lot bigger plans for Google+ than just making it a Facebook clone. Chairman Eric Schmidt has said the company wants to make the network an identity platform for all of its properties… So yes, Google+ is noisy for some, and for others is a ghost town. Many of its features are raw and need work, like the brand page rollout. But Google is not just trying to build a place to share photos of your cat – it wants Google+ to be a social layer for everything it does, and it has some powerful levers it can pull when it comes to encouraging people to use it, such as search and email. The full impact of that integration remains to be seen, but it is far too soon to call the network dead or a loser. It’s barely even the third inning.“
Gerrit Eicker
Google Plus Pages
Google launches Google Plus Pages: Google Plus for local businesses and global brands; http://eicker.at/GooglePlusPages
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Gerrit Eicker
Google: “So far Google+ has focused on connecting people with other people. But we want to make sure you can build relationships with all the things you care about – from local businesses to global brands-so today we’re rolling out Google+ Pages worldwide. … Google+ has always been a place for real-life sharing, and Google+ Pages is no exception. After all: behind every page (or storefront, or four-door sedan) is a passionate group of individuals, and we think you should able to connect with them too. … For businesses and brands, Google+ pages help you connect with the customers and fans who love you. Not only can they recommend you with a +1, or add you to a circle to listen long-term. They can actually spend time with your team, face-to-face-to-face. All you need to do is start sharing, and you’ll soon find the super fans and loyal customers that want to say hello. – A number of pages are already available…, but any organization will soon be able to join the community… People search on Google billions of times a day, and very often, they’re looking for businesses and brands. Today’s launch of Google+ Pages can help people transform their queries into meaningful connections, so we’re rolling out two ways to add pages to circles from Google search. The first is by including Google+ pages in search results, and the second is a new feature called Direct Connect. … Direct Connect works for a limited number of pages today (like +Google, +Pepsi, and +Toyota), but many more are coming. In the meantime, organizations can learn more about Direct Connect in our Help Center: Google+ Direct Connect lets you quickly navigate to a Google+ page (and even add that page to your circles) when using Google Search. For example, if you searched for the query ‘+youtube’ or ‘+pepsi,’ you could be immediately taken to the YouTube Google+ page, or the Pepsi Google+ page, and given the option to add the page to your circles.”
Google: “A Google+ page is your organization’s identity on Google+. Your business, school or nonprofit can post updates and news, send tailored messages to specific groups of people, and engage in conversations with customers and followers. … Circles allow you to group followers of your page into smaller audiences. This lets you share specific messages with specific groups. … To help customers find your page and follow you, we have two buttons you can add to your website by visiting our Google+ badge configuration tool: The Google+ icon is a small icon that directly links to your page. – In the coming days, we’re introducing the Google+ badge, which lets people add your page to their circles, without leaving your site.”
Google: “To get your site on Google+, you first need to create a Google+ Page. On your page, you can engage in conversations with your visitors, direct readers back to your site for the latest updates, send tailored messages to specific groups of people, and see how many +1’s you have across the web. Google+ Pages will help you build relationships with your users, encouraging them to spend more time engaging with your content. … You can also link your site to your Google+ page so that all your +1s – from your Page, your website, and search results – will get tallied together and appear as a single total. … We want to help you get your site on Google+ as soon as possible, so we’re opening the field trial for Google+ Pages to everyone today. Creating a Google+ Page only takes a few minutes. To get started, you’ll need a personal Google+ profile. … To learn more about how Google+ works for your site, check out the Google+ Your Business site. We’re just getting started, and have many more features planned for the coming weeks and months.”
RWW: “Brand pages are one of the most anticipated Google+ features, and Google has been pulling down branded profiles in the meantime. Today’s launch initially only added pages for select partners, in addition to the major Google properties. … Google continues its pattern of rolling out features slowly and incrementally. As SVP of Engineering Vic Gundotra told the audience at Web 2.0 last month, ‘We’re going to take a cautious approach. We don’t want to make the mistakes of others.‘”
SEL: “Finally, Google is now allowing businesses, brands and any non-human entity to participate in its Google+ social network, through new Google+ Pages that are launching today, promised to be available to everyone within the next two days. … Local Is Different – If you’re creating a page for a local business, you have special options including the ability to enter a phone number. From Google’s help page on the topic: ‘Local Google+ pages are unique from other categories of pages because they have features that allow customers to easily connect with that business’s physical location. For example, local pages include a map of the business’s location and feature its address, phone number, and hours of operation.’ – Of course, many local businesses have already claimed their pages in the completely separate Google Places. Much of the information that Google+ Pages for local businesses wants – and more – are on those pages. But they remain unconnected. Google tells me: ‘Currently, Place pages and Google+ Pages must be managed separately. A Place page provides information about a business and makes it easy for customers to find local businesses on Google Maps and local search; while a Google+ page provides business owners with additional ways to engage, build relationships and interact directly with customers.’ … Another difference from personal accounts is that it’s perfectly fine for a business to have multiple Google+ pages. From the help page: ‘Pages can be made for a variety of different entities whereas profiles can only be made for people.’ … Anyone can make a business page for any URL without providing proof that they somehow ‘own’ or are associated with that URL. Potentially, that means pages can pretend to be representing a site they’re not connected with. Verification for big brands (see below) is one way Google aims to combat any problems this might cause.”
SEW: “At first glance, Google+ Pages and Profiles appear almost identical. However, in this help page, Google lays out the differences between Pages and Profiles…: Pages can’t add people to circles unless someone adds a Google+ Page to their circles or mentions (using the + or @ before the name) the page. – Pages are for entities; profiles are for people. – Pages are public by default. – Pages have a +1 button. – Pages can’t +1 other pages, play games, share to extended circles, receive notifications via email, text, or Google+ bar, or hangout on mobile devices. … Soon, advertisers will be able to link their Google+ Page to AdWords campaigns. This will provide a grand total of +1’s, taken by adding up +1’s from your Google+ Page, website, ads, and search results. Google noted that ‘your +1’s will be shown with your brand wherever it appears, including search, ads, Google+ and your website.'”
TC: “Google has made some key tweaks. The first is that a Page cannot add someone to a circle until that user has already added the page to one of their circles. In other words, a Page can’t start sending you messages until you’ve elected to add them to one of your circles. Another key change: the content on a Page defaults to public (as opposed to ‘My Circles’ for personal profiles) and Pages can’t share with extended circles. … Apparently only some users can create Google Pages for the time being – you can see if your account is enabled right here.”
ATD: “Google+ today launches a much-anticipated feature for brands, companies and other organizations to create accounts. … Direct Connect is different: Google is establishing approved relationships with brands to drive traffic to their pages and establish lasting relationships with users of its social network. It’s like a powerful shortcut version of the old AOL keywords or the increasingly ubiquitous ‘Like us on Facebook/Follow us on Twitter.’ … It’s possible that very few people will want to treat the search field as a command line interface, but it’s still highly significant that Google will be actively promoting approved Google+ pages out front of its hotly contested search results pages. … Also coming soon for Pages: Support for multiple administrators, analytics and better Circle functionality to manage millions of people.”
TNW: “How to help Direct Connect find your Google+ Page – According to Google, here’s a few steps you can follow to help the algorithm associate your website and your Page: 1. Connect your Google+ page and your website using the Google+ badge… 2. Add a snippet of code to your site… 3. Adding your website link to your Page… All these methods will help Google’s algorithm to associate content when it rolls out Direct Connect more widely.”
AdAge: “It’s official: Google’s answer to Facebook is finally here with the launch of Google+ Brand Profiles. … This may be hard to believe. Google+ has been billed as a Facebook killer, its user homepage layout borrows heavily from Facebook, and now there are free self-service branded pages for marketers similar conceptually to what Facebook introduced in November 2007 – almost four years ago to the day. … Every link shared through Google+ has media implications as well. Those +1’s appearing on natural search engine results can also wind up appearing on advertisers’ paid search ads and display ads running on Google. If Google+ achieves enough scale, and if ads with +1’s garner higher CTRs as expected, then Google+ powered ads will wind up as the most successful form of social advertising online. … To that end, a brand doesn’t need a Google+ Brand Profile to add +1’s to ads, but having a vibrant community connected to the Brand Profile could be a major driver of those +1’s. … Despite all the reasons to treat Google+ has a unique offering, marketers that decide to create and manage Brand Profiles will need to allocate resources somehow. … Realistically, in the short term, marketers who are already at capacity for social programs will shift their existing staff’s time from Facebook, Twitter, and other communities…”
TNW: “Did Google+ just bury Twitter with its Pages launch? – I’ve said it a few times, and I’ll say it again, Email is still the #1 social network in the world. Everyone uses it, it works cross-platform, and it drives businesses and personal lives. With Google+ integrated into Gmail, it makes sharing information and getting updates simple. Will people get tired of visiting yet another site like Twitter or downloading yet another app? It’s too early to tell, but at the end of the day, everyone likes things to be easy.”
FC: “Business Won’t Like +1 – Google+’s fundamental consumer action model is far more limited than Facebook’s, too. – For the everyday consumer to interact with a brand on Facebook, the only point of entry is the ‘Like’ button. It’s as simple to contract and as long lasting as any parasite. – ‘Like’ a page, and you’ll not only be marked as part of their fan base, but you’ll be subscribed to see their updates. – Google+ rips the ‘Like’ button into two devastatingly separate entities.”
TC: “How Google+ Could One-Up Facebook’s Brand Pages – Google has a chance to make Page applications more accessible to all businesses by creating official templates that can be customized with the images, copy, and functionality desired by brands. Rather than forcing admins to choose between apps built by unknown third-parties, it could give them free templates they can trust to work. This would also allow Google+ to offer Page apps without first having to create a robust set of APIs to support them. – Facebook has forged a functional model for brand presences on social networks. Unfortunately, its focus on app developers and its desire to get brands advertising in order to target specific demographics has left Google some big opportunities to create a friendlier platform for brands.”
RWW: “Day 1 of Google+ Pages: The Muppets Fall Flat, But Brands Are Trying to Engage – It is very early days for Pages with brands. Already though you get the sense that the best way for brands to use Google+ will be to truly interact with their followers. Whether by posts that solicit comments or by video hangouts, Google+ is best used to engage in conversation with other people.”
TNW: “Google’s Bradley Horowitz has fired back at Mark Zuckerberg’s claim that the company is ‘building its own little Facebook’ saying that Google is ‘delighted to be underestimated’ by its rival. … Horowitz rejected comparisons between Google, Facebook and other social networks as being little more than fodder to give the media advertising and click throughs, with the Google man insisting that the company is focused in making its services better and not watching the competition.”
Gerrit Eicker
Google: “Google+ Pages have already provided brands and businesses a new means of connecting to and deeply engaging with consumers. In the weeks since launching pages, we’ve been listening to your feedback and we’re pleased to make some of the most oft-requested features available. – You can now delegate up to 50 named managers as administrators for a page. – A new notification flow will ensure that these managers stay in the loop on all the activity that takes place on a page, giving managers the ability to stay involved in page conversations. – We’ll now show an aggregated count of users that have engaged with your page, either by +1’ing it or by adding it to a circle. This way, both you and your page’s visitors can get an at-a-glance summary of who is interacting with your page.”
Gerrit Eicker
Brands are Publishers
Battelle: All brands are publishers, learn how to be a good one; http://eicker.at/BrandsArePublishers
Google: “More than 170 million people have upgraded to Google+, enjoying new ways to share in Search, Gmail, YouTube and lots of other places. It’s still early days, and there’s plenty left to do, but we’re more excited than ever to build a seamless social experience, all across Google. – A critical piece of this social layer is a design that grows alongside our aspirations. So today we’re introducing a more functional and flexible version of Google+. We think you’ll find it easier to use and nicer to look at, but most importantly, it accelerates our efforts to create a simpler, more beautiful Google. … Once you’ve upgraded to Google+, it’s easy to share with your circles from just about anywhere. We’re dreaming bigger, though. We’re aiming for an experience that fuses utility with beauty… Today we’re adding a dedicated Hangouts page that creates even more opportunities to connect in person… Today’s Google+ update extends beyond navigation, the stream and hangouts. For instance: there’s a new Explore page that shows what’s interesting and trending across the network. And a new profile with much bigger photos. And a new chat list that puts your friends front and center. And a whole lot more. … By focusing on you, the people you care about, and the stuff you’re into, we’re going to continue upgrading all the features you already know and love – from Search and Maps to Gmail and YouTube. With today’s foundational changes we can move even faster-toward a simpler, more beautiful Google.”
Guardian: “Google says 170m people have registered for its Google+ service since it was launched 10 months ago – and that 100m have ‘engaged’ with the service at least once in the past 30 days and 50m have engaged with the service at least once a day in the past month. … Since January, new users signing up for Google services such as a YouTube or Gmail account have had to create a Google+ profile: in the past three months, that has added 80m people, says Search Engine Watch. In all, Gmail has 350m users worldwide. … In the US, Google has pushed Google+ profiles into search results – with the effect that a search for ‘Mark Zuckerberg’ puts his Google+ page ahead of his Facebook page, a result which appeared distorted compared with previous Google search results.”
TC: “It’s interesting that Google+ has now changed its design, after its first efforts received such praise. But, after using the service for some time, it became clear that Google+’s navigational elements became a little cluttered. That ‘share a YouTube video’ feature, for example, which popped out a box on the right side of the screen, felt tacked on. … The new interface drops the static icons at the top and moves all the navigation off to the side, allowing users to reorder the icons as they wish. … Hangouts, which have always been one of the network’s main selling points, are now being better highlighted in the refreshed site, and now have their own dedicated page, featuring a list of Hangout invitations from people in your Circles, easy access to live and public Hangouts, and a rotating billboard showing popular Hangouts, and other information.”
VB: “Tough questions aside, the redesign appears to give those who use Google+ on purpose some handy new features and better visuals. First off, you’ll notice on the left side that there is a new customizable navigation bar that lets you drag apps up or down to create the best order for accessing content. You can even hide apps by moving them in and out of the ‘More’ panel. … The roll out appears to be moving slowly as many folks on Google+, including myself, are still waiting for the redesign to go live. Google expects all users to get the new digs in ‘the next few days.’”
GigaOM: “The key term here seems to be ‘applications.’ The sidebar is essentially an app launcher, and users can use it to get quick access to certain actions available through individual apps. Want to share a photo from your phone? Then simply hover the photos app and select the relevant action. … Apps can also be rearranged in one’s personal order of importance, or completely hidden from plain sight. All of this makes it easier to use the Google+ apps that are available today, including Hangouts, games and photos – but there’s really not that much of a point in constantly reorganizing a half dozen apps. Instead, this seems to be built for something much bigger.”
FC: “Google+ has failed to take off. And it’s not even necessarily a fault of the product: Facebook is the de facto social network of our time. … But that’s not stopping Google from announcing a major redesign of Google+ today. It’s better in almost every way, focused on real-time trends, customization, and playing to Google’s few advantages they have in the space. But, you know, it’s just a little too late for design alone to save the day. … A lot of what Google announced today was pure catch-up. It snagged a new ‘Trending on Google+’ function from Twitter. It now features a profile page with a top, landscape portrait that’s nearly identical to Facebook’s Timeline. But if Google is going to copy, at least they’re copying some good ideas. And at least they haven’t given up on the vast potential of the one ace up their sleeve: Hangouts.”
TC: “Instead of a traditional fixed-width design, responsive design adapts to the size of your browser window. So while your Facebook page always looks the same, no matter whether you’ve maximized your browser window or not, the new Google+ design actually changes as you resize your browser window. Right now, Google isn’t doing much with this capability, but it definitely built this redesign around this idea. … What Google will do with this space is anybody’s guess. As we’re moving to bigger and wider screens, though (which are actually rather suboptimal for the kind of news feeds that are at the center of services like Google+, Facebook and Twitter), it only makes sense for Google to experiment with wider layouts as well and to figure out how to best use them.”