1% Rule: Still Active
BBC: The 1%-rule is obsolete; http://j.mp/JWPwri – GigaOM: But only if you compare apples and oranges; http://j.mp/ITkulC
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Gerrit Eicker
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Gerrit Eicker
Social Business: Strategy, Measurement, Engagement
Social business: harnessing intelligence, measuring community health, moving to engagement; http://eicker.at/SocialBusiness
Gerrit Eicker
Sharing vs. Creating
GlobalWebIndex: The impact of social media is moving from creating and publishing to sharing; http://eicker.at/PassiveExperience
Gerrit Eicker
Social Internet
Pew (PDF): The internet is now deeply embedded in group and organizational life in America; http://eicker.at/SocialInternet
Gerrit Eicker
Web Engagement Management
WEM, Web Engagement Management, may replace ‘CMS‘ for using content to deliver business results in 2011; http://eicker.at/WEM
Gerrit Eicker
Privacy vs. Publicity?
Boyd: Neither privacy nor publicity is dead, but technology will continue to make a mess of both; http://eicker.at/Privacy
Gerrit Eicker
Slapp
Is Slapp, the strategic lawsuit against public participation, returning to the (social) Web? http://j.mp/9hDLOL
Gerrit Eicker
Open Declaration: Next Steps?
Ministerial Declaration on eGovernment [PDF]: How to maximise the impact of the open declaration? http://j.mp/4RxB9o
Gerrit Eicker
Open Declaration on European Public Services
The Open Declaration on European Public Services calls for: transparency, participation, empowerment; http://j.mp/EPS-OD
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Gerrit Eicker
The Open Declaration on European Public Services will be presented at to the Malmö Ministerial conference, a contribution from you and me and everybody who cares enough. This is the first time ever – in the rather complex Euro ritual – that a citizen declaration is presented alongside the declaration of the European ministers. It will only be backed by our voices. So our voices need to be many and clear. Join!
Gerrit Eicker
Twitter Classroom
How a teacher uses Twitter in the classroom: mixed results, but more students are participating; http://tr.im/n7Ry
Hinchcliffe: “As businesses begin looking strategically at big data as a way to improve their business performance, an important element of their efforts will be in the burgeoning capability of social analytics… 1. Social media has become the primary creative channel for new information. 2. Business intelligence must look at the whole ecosystem. 3. New techniques are required for social analytics as well as to handle the volumes of big data that result. – While the field is somewhat new, as social analytics has only had a real run-up the last two years, some obvious strategies have started to emerge. For now, most organizations will be trying to build basic social BI capabilities and get experience with them…
There are other ways to apply social BI but these will be the most common ones for the majority of companies building or acquiring such capabilities.”
Camargo: “Creating successful online communities is still more art than science, yet techniques and frameworks are now emerging to turn social business into a real discipline. This week we take a look at a new case study that explores metrics that can measure the intrinsic health of communities instead of looking purely at size as the defining barometer. … Conventional wisdom tells us Community Owners should rely on two key metrics to track the success of an online community: Membership (number of registered users) and participation (number of active users in a given time period). That’s well and good but what about measuring the health of the community, not just its size? … Each and every community out there will have its own particular intricacies and you organization will surely require you to adhere to its own KPIs and reporting frameworks. In our case, the content contribution pyramid-inspired reporting model was a very valuable addition to our reporting toolbox. This KPI enabled us to understand variations in context, purpose and participants within each of our communities while keeping an eye on overall growth trends.”
Hinchcliffe: “When we look back at the first decade of the 21st century, it will be obvious that a few momentous changes in the business and computing landscape occurred. Of these, one of the most profound has been a decreasing emphasis on systems of record and the move towards what are called systems of engagement. … Systems of record have matured to the point where there’s only a little strategic advantage to having your own unique capability. Instead, the discussion on strategic technology has shifted to the other 40% of what businesses in industrialized nations do: Knowledge work. … Thus, using technology to enable knowledge work as a strategic capability has sparked a growing interest in improving what are increasingly known as systems of engagement. … For enterprises, ground zero for the transition to systems of engagement in many companies often centers around any pending update of the corporate intranet. … What’s also clear about the changes taking place in businesses today is that systems of record are not going away. … New systems of engagement are now receiving considerable attention in the forms of online communities, crowdsourcing, Social CRM, open APIs, and many other means as a way to connect customers and business partners together to achieve useful outcomes with the most cost-effectiveness and largest result.“