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  • Gerrit Eicker 10:58 on 27. July 2012 Permalink
    Tags: , , , , , , , Predictions, ,   

    Drive for Corporate Social Responsibility? 

    Will the drive for corporate social responsibility (CSR) have moved forward by 2020? http://eicker.at/CR

     
  • Gerrit Eicker 11:19 on 31. December 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , Predictions, , , , , , , , , , , ,   

    2012 

    Reviewing 2011 and welcoming 2012: What’s been news and what’ll be news in the year ahead? http://eicker.at/2012

    2012

    (More …)

     
  • Gerrit Eicker 07:18 on 30. December 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , Predictions, , , , , , , , , , , , , , , , ,   

    Predictions for 2012 

    Thoughtful new year’s predictions on media, social media, analytics, S/CRM, big data; http://eicker.at/PredictionsFor2012

     
    • Gerrit Eicker 07:19 on 30. December 2011 Permalink | Reply

      Guardian: “Media predictions for 2012: press and digitalPress[W]ith print sales continuing to fall and advertising revenue stubbornly refusing to grow, publishers will axe more regional and local titles. … National titles will suffer print declines too, just as they have done for five and more years. It is doubtful that any will close in 2012, but the tabloids will rue the day they brought Leveson down on their heads. … – Digital – It is one of the most hotly anticipated flotations in US corporate history; on track to be the biggest internet public offering since Google. For Mark Zuckerberg and his seven-year-old social network, 2012 will be the year when Facebook goes public. … In the digital world, 2011 will always be remembered for one thing: the untimely passing of Steve Jobs.Having transformed digital music, smartphones and tablet computers in recent years, Apple’s next big bet looks set to be TV. Apple is reported to have fast forwarded its planned assault on the living room since Jobs’s death, with ideas focusing on software that recognises viewers’ tastes across a number of devices without the hinderance of a remote control. Expect more on this in 2012.”

      Forbes: “Social Media Predictions For 2012Companies sometimes gripe that social media is useless as a branding tool. – For marketers, converting messages into transactions is the Holy Grail, but if they don’t quickly materialize through new media outlets, that’s no reason to throw in the towel. Facebook, Twitter, YouTube and other outlets are constantly evolving and experimentation is necessary to find success. – Once we accept that ‘social’ does not equal ‘transactional’ we’ll all be a lot more adept at using it in 2012.Geo-location has been an important marketing tool for a few years, but in 2012 it will become more personal and more transactional, especially in social-media marketing. … How will that work? Look for marketers to motivate and change behavior through geo-location tools and social gaming. … There’s a reciprocal relationship between the check-in and the reward, which is what game dynamics are about-rewarding behavior through real and virtual currency. … These are ways for brands to say, ‘Believe in us, be part of our community, and when you engage with us, we notice.’ It’s that acknowledgement that creates loyalty, advocacy and drives earned-media value. … Would it surprise anyone to think Facebook will become the overlay of the Internet experience? It may not happen in 2012 but it certainly will in our lifetimes. … As marketers build the bridge to commerce through online communities, it is imperative that they do not cannibalize them for the sake of transactions. … Imagine being at a party with people you know and feel comfortable with, and then suddenly, an outside group of revelers crashes your bash. It’s not the same party anymore. You don’t want to be there. You aren’t going to stick around. … Brands in 2012 must create a social world of personalization. – Facebook has built a model for this. Its ‘pages’ function enables brands to engage customers on a virtual island and have a theme party of their choosing. … The Facebook triad of Pages-Ads-Stories is one example of how to create a loop using paid media dollars to drive earned media. … The best kind of media is organic earned media. In 2012, social media as a bridge to commerce may seem obvious, but the journey will be much more interesting-and lucrative.

      HBR: “Six Social Media Trends for 2012Social media continues to move forward toward business integration, a trend that I identified last year. … I was also partially accurate in predicting that Google would ‘strike back’ in 2011. They did, with Google Plus, a formidable initiative that acts as Google’s ‘social layer’ to the Web. … So what can we expect in 2012 in a world that seems to grow ever connected by the hour? Here are six predictions to ponder, in no particular order: Convergence Emergence. For a glimpse into how social will further integrate with ‘real life,’ we can look at what Coca Cola experimented with all the way back in 2010. … These types of ‘trans-media’ experiences are likely to define ‘social’ in the year to come. … The Cult of Influence. In much the same way that Google has defined a system that rewards those who produce findable content, there is a race on to develop a system that will reward those who wield the most social influence. … Gamification Nation. No we’re not taking about video games. Rather, game-like qualities are emerging within a number of social apps in your browser or mobile device. From levels, to leaderboards, to badges or points, rewards for participation abound. … Social Sharing. Ideas, opinions, media, status updates are all part of what makes social media a powerful and often disruptive force. The media industry was one of the first to understand this, adding sharing options to content, which led to more page views and better status in search results. What comes next in social sharing is more closely aligned with e-commerce or web transactions. … Social Television. For many of us, watching television is already a social act, whether it’s talking to the person next to you, or texting, tweeting, and calling friends about what you’re watching. But television is about to become a social experience in a bigger and broader sense. … The Micro Economy. Lastly as we roll into 2012, watch for a more social approach to solving business problems through a sort of micro-economy… a new future reality where economic value is directly negotiated and exchanged between individuals over institutions.”

      WMG: “Social Media Analytics – A lot of the platforms I deal with in Social Media Analytics were in the process of being acquired and as I am the most connected with this space than any other, I’ll start with it… by the end of 2012, most of them will have been acquired. … Google, as I covered, will enter the space as a collection system and PR type dashboard… Google will become the market leader, forcing standards in Social Media Measurement that industry needs but lacked the consensus to enact. … As a result of the imminent appearance of Google in 2012 as the emerging market leader in SMM, the remaining independent firms will face choices of consolidation (mergers of disparate platforms) or will hurry off to sell themselves to advertising, marketing, market research or PR agencies that haven’t been able to scale social listening, successfully. … Analytics platforms will improve or incorporate mobile Analytics, which, to a large extent, has been lacking in the first and second generation platforms. … It’s not much of a stretch that as more and more people are using mobile devices, and the mobile devices are becoming more powerful, that more time will be spent generating social media, and that by the end of 2012, social media data will, for all it’s limitations, be a must have for most businesses to capture. … I think there’s a good bet that Web Analytics and Social Media Analytics will merge in 2012…

      ZDNet: “CRM 2012 Forecast – The Era of Customer Engagement – Part IWhat customer engagement does mean (so there is no nebulosity here) is the company’s and the customer’s relationship is defined by the customer’s ongoing involvement with the company for their own specific reasons. The company doesn’t have to know all of them. – It does mean that it is an era where the engagement the customer has with the company is controlled by the customer – and it can be at any level. … It does mean that the company model is to provide the customer with the products, services, tools and experiences that the customer needs to make an intelligent decision on how they want to be (selectively) engaged with the company. … It does mean the provision of a measurable result when it comes to that engagement via direct or indirect impact on revenue or some other key performance indicators that show the value of the engagement to the company – and the customer. … It does mean the use of systems of engagement … which are systems that foster the interaction of the company with the customer. … The Era of the Social Customer Ends…CRM began to morph into Social CRM, business into social business, and internal collaboration became more than just an advanced idea and was put into practice at many of the Global 2000 companies and some even smaller than that. … For the first time, we began seeing leading academicians and consultants, like Dr. V. Kumar, create a quantifiable metric for the revenue impact that social customers were having on a company that was designed to work with the traditional measure of customer lifetime value (CLV). …The Era of Customer Engagement Begins – The social customer is no longer a customer to gawk out, just a customer to deal with – like any other customer, with one explicit difference. … What defines the Era of Customer Engagement more than anything is that so-called social channel strategy is now a normal part of multichannel strategy for the company. To be clear, customer engagement means that customers are part of the company’s collaborative value chain. The customer selects how they want to interact with you, and hopefully uses your products, services, tools and consumable experiences to make that decision.

      PG: “CRM 2012 Forecast-The Era of Customer Engagement Begins- Part IIGamification, while often over hyped and misunderstood, is a concept that has increasingly important business value.Insight Solutions will emerge as a technology category of its own – One thing that we can’t ignore (okay, that I can’t ignore) is that if customer engagement is to work, then insights into how customers want it to work are becoming increasingly necessary. The current generation of social media monitoring tools with a few exceptions – Radian6 and Attensity come immediately to mind… There are a number of emerging players in this space which I’m calling ‘insight solutions’ who have been misplaced in or evolved from other market categories. … This is not to say that more ‘traditional’ analytics such as text and sentiment analysis, business intelligence, etc are going to be replaced or suffering. In 2012, they will be even more important than they are now. … Analytics as a whole is becoming fundamental to all business strategy. 2012 brings more of that than ever and the rise of a new category customer-focused solution that provides a combination the surfacing of dynamic information and the analysis of that behavior as dynamically as it is surfaced. … In 2011, we saw a significant shift away from the pure left-brained messaging of CRM toward a much stronger focus on customer interactions, engagement and behaviors. … Social marketing becomes an integral part of an explosive marketing automation sector – In other words, there is a recognition that social channels are now part of the mainstream and that they are additions to the channels that we’ve reached customers on traditionally. … 2012 will bring us continued explosive growth in marketing, especially social marketing because we have reached ubiquity when it comes to utilizing social channels as part of campaign planning.

      ORR: “Five big data predictions for 2012 – This year has seen consolidation and engineering around improving the basic storage and data processing engines of NoSQL and Hadoop. That will doubtless continue, as we see the unruly menagerie of the Hadoop universe increasingly packaged into distributions, appliances and on-demand cloud services. … Hadoop’s batch-oriented processing is sufficient for many use cases, especially where the frequency of data reporting doesn’t need to be up-to-the-minute. However, batch processing isn’t always adequate, particularly when serving online needs such as mobile and web clients, or markets with real-time changing conditions such as finance and advertising. … Your own data can become that much more potent when mixed with other datasets. For instance, add in weather conditions to your customer data, and discover if there are weather related patterns to your customers’ purchasing patterns. … As data science teams become a recognized part of companies, we’ll see a more regularized expectation of their roles and processes. One of the driving attributes of a successful data science team is its level of integration into a company’s business operations, as opposed to being a sidecar analysis team. … [I]sualization fulfills two purposes in a data workflow: explanation and exploration. While business people might think of a visualization as the end result, data scientists also use visualization as a way of looking for questions to ask and discovering new features of a dataset. – If becoming a data-driven organization is about fostering a better feel for data among all employees, visualization plays a vital role in delivering data manipulation abilities to those without direct programming or statistical skills.

  • Gerrit Eicker 09:08 on 29. December 2011 Permalink
    Tags: , , , , , Cloud Platform, Cloud Platforms, , , , , , , , , , , , , , , , , , , Mobile Platforms, , , , Predictions, , , , , , , , ,   

    Mobile and Cloud Platform Wars 

    IDC: 2012 will be the year of mobile and cloud platform wars as IT vendors vie for leadership; http://eicker.at/MobileCloudWars

     
    • Gerrit Eicker 09:08 on 29. December 2011 Permalink | Reply

      IDC: “One year ago, International Data Corporation (IDC) predicted that the IT industry’s next dominant platform, built on mobile computing, cloud services, social networking, and big data analytics technologies, would begin its transition into the mainstream. Today, spending on these technologies is growing at about 18% per year and is expected to account for at least 80% of IT spending growth between now and 2020. With future market revenues at stake, IDC predicts that 2012 will be marked by some of the first high-stakes battles as companies seek to position themselves for leadership in these critical and fast-growing technology areas. … Overall, IDC predicts that worldwide IT spending will grow 6.9% year over year to $1.8 trillion in 2012. As much as 20% of this total spending will be driven by the technologies that are reshaping the IT industry – smartphones, media tablets, mobile networks, social networking, and big data analytics. … 2012 will also be the Year of Mobile Ascendency as mobile devices (smartphones and media tablets) surpass PCs in both shipments and spending and mobile apps, with 85 billion downloads, generate more revenue than the mainframe market. The mobility market will see heated competition in 2012 as Microsoft joins the crucial battle for dominance in the mobile operating system (OS) market and the Kindle Fire challenges the iPad in the media tablet market. … Competition will also characterize the world of cloud services in 2012 as the strategic focus shifts from building infrastructure to the creation of application platforms and ecosystems. Here the battle for enterprise platform dominance is just getting underway with established players like IBM, Microsoft, and Oracle facing serious challenges from Amazon, Google, Salesforce.com, and VMware. … Social networking technologies – especially where they are being accelerated by mobile technologies – will be recognized as a mandatory component in every major enterprise IT vendors’ strategy. As a result, IDC expects a number of major IT vendors to make ‘statement’ acquisitions in social business while others continue to expand their community platforms. … Finally, Big Data will earn its place as the next ‘must have’ competency in 2012 as the volume of digital content grows to 2.7 zettabytes (ZB), up 48% from 2011. Over 90% of this information will be unstructured (e.g., images, videos, MP3 files, and files based on social media and Web-enabled workloads) – full of rich information, but challenging to understand and analyze. … The number of intelligent, communicating devices on the network will outnumber ‘traditional computing’ devices by almost 2 to 1 within next 24 months, changing the way we think – and interact – with each other and devices on the network.

  • Gerrit Eicker 19:41 on 27. December 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , Information Management, , , , , , , , Predictions, , , , , , , Technology Means, Technology Outcomes, ,   

    IT: Cloud, Social, Mobile, Information 

    Gartner: Cloud, social, mobile and information combine to transform the IT landscape in 2012; http://eicker.at/IT2012

     
    • Gerrit Eicker 19:41 on 27. December 2011 Permalink | Reply

      Gartner: “Four IT forces, IT consumerization and new technology styles are forcing IT organizations to see they can’t control IT spending. They must actively manage technology investments inside and outside IT. … This Predicts 2012 special report highlights how the control of technology and technology-driven decisions is shifting out of the hands of IT organizations. New forces that are not easily controlled by IT are pushing themselves to the forefront of IT spending. Specifically, the forces of cloud computing, social media and social networking, mobility and information management are all evolving at a rapid pace. … These technological evolutions in the workplace are largely happening despite the controls IT normally places on the use of technologies. The cloud offers new delivery styles and options that are industrialized in a value chain that renders on-premises IT systems and expertise as only part of the overall delivery of IT capabilities to the company. Social computing is allowing collaboration, and a shift of behavioral patterns of users and the communities in which they work. Mobility offers new access channels to applications and data, and at the same time provides end users with a wide variety of device choices. The combination of cloud, social computing and mobility can be used to increase geographic diversity and raise the productivity of virtual teams. Users expect to get access to personal, work, business applications and data from any device, anytime and anywhere. – Finally, the concept of ‘big data’ is beginning to forever alter the relationship of technology to information consumption, as data coming from multiple federated sources and in structured and unstructured forms must now be analyzed using new methodologies foreign to many IT departments. … As the relationship between ‘technology means’ and ‘technology outcomes’ becomes ever clearer, stakeholders of all kinds are gaining a sharper understanding of how technology decisions will impact the business, and are raising the bar in terms of expectations for success.”

  • Gerrit Eicker 10:11 on 20. December 2011 Permalink
    Tags: , , , Appification, , , , , , , , , , , , , , , , , , , , , , , , Predictions, , , , , , , , , , ,   

    Journalism 2012 

    What will 2012 bring for journalism? Social media bubble burst? Tech criticism? Appification? http://eicker.at/Journalism2012

     
    • Gerrit Eicker 10:11 on 20. December 2011 Permalink | Reply

      NJL: “Predictions for Journalism 2012 – To close out 2011, we asked some of the smartest people we know to predict what 2012 will bring for the future of journalism.”

      NJL, Carrie Brown-Smith: “The social media bubble may burst, and more predictions for 2012In 2012 we will see a growing gap between newsrooms that are innovating and those that are…not. – 2011 saw a number of promising examples news organizations going beyond ‘digital first’ platitudes to actually trying things and making it work, and I’m optimistic we will see this trend continue. … 2012 will be a good year for local television.2012 *might* see a bursting of the social media bubble, or at least convince us that it is harder game to play than we thought. – This might seem odd coming from an avid social media user who developed two new courses on it for our journalism department and who even has been christened with that dreaded ‘social media guru’ title on more than one occasion [ack]. And assuredly, I do think social media is an incredibly important tool for news organizations to use to promote their content, improve their reporting, and engage their audiences… Journalism schools will increasingly step up to the plate to play a leadership role in journalism innovation in 2012.

      NJL, Dave Winer: “We need to improve tech criticism. Here’s how. – At the end of this year I’m thinking about the need for proper criticism of software, alongside other arts like theater, movies, music, books, travel, food and architecture. It’s finally time to stop being all gee whiz about this stuff. Tech is woven into the fabric of our culture, as much as or more so than the other arts. And it’s headed toward being even more interwoven. – We all need this, on all sides of the art. As users and creators. … The goal would be to move away from the lone inventor myth and see tech projects as more like film production or a even more apt, a TV series. Software is a process.

      NJL, Nicholas Carr: “2012 will bring the appification of mediaFor years now, the line between the software business and the media business has been blurring. Software applications used to take the form of packaged goods, sold through retail outlets at set prices. Today, as a result of cloud computing and other advances, applications look more and more like media products. … As traditional media companies have moved to distribute their wares in digital form – as code, in other words – they’ve come to resemble software companies. … The old general-purpose web, where everyone visited the same sites and saw the same stuff, is rapidly being supplanted by specialized packages of digital content geared to particular devices – iPhone, iPad, Android, BlackBerry, Kindle, Nook, Xbox – or to particular members-only sites like Facebook and Google+. … Apps are as much content-delivery services as they are conventional software programs. Newspapers, magazines, books, games, music albums, TV shows: All are being reimagined as apps. Appified, if you will. – Appification promises to be the major force reshaping media in general and news media in particular during 2012. … Appification opens to newspapers the powerful marketing and pricing strategy that the Berkeley economist (and now Google executive) Hal Varian dubs ‘versioning.’ Long a cornerstone of the software business, versioning is the practice of creating many versions of the same underlying informational product, packaging them in different ways, and selling them at different prices to different sets of customers. … We already see versioning strategies at work in the ‘metered’ programs operated by a growing number of papers… The orthodox view among online pundits has been that paywalls and subscription fees won’t work for general-interest newspapers, that people simply won’t pay for a bundle of news online. … That won’t mean the end of the industry’s struggles, but it does portend a brighter future. And that’s good news.

    • Gerrit Eicker 20:47 on 20. December 2011 Permalink | Reply

      NJL, Robert Hernandez: “For journalism’s future, the killer app is credibility – We know that Content is King. There is no doubting this concept. If you don’t have ‘it,’ no one is going to engage with you. We know that Distribution is Queen. In this modern age, what’s the point of having ‘it’ if no one will find it? My prediction is that this ruling monarchy will be augmented by… a prince. Perhaps a duke? Whatever. And it’s called Credibility.We want to trust journalism. And to do so, we need to trust journalists. – And bypassing the blogger-vs-tweeter-vs-media company-vs-journalist debate, it is going to come down to one thing: Credibility. – Can I reliably trust you to tell me what is going on? If the answer is yes, then I don’t care if you work out of a newsroom or out of your garage.”

      NJL, Dan Gillmor: “2012 will be the year of the content-controller oligopoly – Journalists will start paying serious attention to an issue that will ultimately determine whether they can participate in the digital world: control. – We are moving rapidly from an era of an oligopoly of content providers to an oligopoly of content controllers: new choke points. … This consolidation, to a very few companies plus increasing government intervention, is even more dangerous – and information providers of all kinds are finally starting to grasp what’s happening. … Search engines… wire-line Internet service providers… mobile carriers… Apple… the copyright cartel… government: The forces of control are getting more powerful every day. They are a direct threat to journalism and innovation. Journalists are starting to take note – and we can only hope it’s not too late.

      NJL, Martin Langeveld: “A look back at my 2011 predictions, along with a fresh batch for 2012 – The Eurozone crisis gives way to the dollarzone crisis as Congress continues to deadlock over budget and debt issues. The Dow falters, dropping 10% by mid-year. The prospect of a President Gingrich lifts hopes briefly, but when Obama is re-elected while Republicans retain the House and retake the Senate, it sinks another 5%. Newspaper stocks fail to beat the market, but all the digital giants (Google, Yahoo, Microsoft, Amazon, AOL and Apple) are all in positive territory well ahead of the Dow.

    • Gerrit Eicker 18:25 on 26. December 2011 Permalink | Reply

      NJL, Amy Webb: “Big data, mobile payments, and identity authentication will be big in 2012 – When Google launched its new social network Plus, it made headlines for requiring users to create accounts with their real names and identities. At the time, Google argued that people behave better when they use their real names – it even went so far as to call Plus not a social network, but a digital identity service. Some are now questioning how and when Google would be using our digital identities. Outside of social media, police departments in the U.S. have started using MORIS, which snaps on to an iPhone and enables officers to scan the irises of alleged criminals. In Brazil, police offers are starting to fit glasses with biometric cameras which can scan 46,000 data points on a face and query a criminal database in real-time. Siri, an application acquired by Apple for the iPhone, can recognize individual voices and infer contextual information based on the user. In 2012, our fingerprints may not matter nearly as much as our eyes, faces, and usernames.

      NJL, Gina Masullo Chen: “Next year, personalization platforms will bring us more choices, not fewer – News has always been about making choices among lots of information; technology just helps us make those choices more smartly. … If I were creating this future, a large component of it would include offering greater customization of news and information for readers. … People choose what they like, what interests them, what gratifies their own needs, and what fits how they see the world. – In 2012, technology may help them make those choices more quickly and easily.

      NJL, Tim Carmody: “Next year, Kindles, iPhones, and tablets will truly grow up – In consumer technology, five year cycles are really interesting. … Why does this matter for 2012? Well, besides five years of iPhone, we’re also looking at five years of Kindle. That’s two five-year anniversaries that really signal the point when mobile reading became mainstream. You could also call it the five-year anniversary of the tablet as a media device, because really, that’s what the Kindle is, form factor-wise. … With e-readers, in general, I don’t think we’ve really figured out how touchscreen reading devices are supposed to work, how to blend what we’ve learned from tablets with what we’ve learned from e-readers. … If I could make an analogy, 2011 for reading devices was like the first color/video iPod. 2012 will be the iPhone year. It seems like we made big leaps forward only because we don’t actually know what the real leap forward looks like yet.”

      NJL, Burt Herman: “In the coming year, social media journalists will #Occupythenews – Social media’s essential role in serious journalism can no longer be ignored. Next year, social media journalism will finally grow up. – Journalism will be more collaborative, embracing the fundamental social nature of the Internet. The story will be shaped by people involved in the news, curated by savvy editors from diverse sources and circulated back again to the audience. This is the new real-time news cycle. … Journalists have always taken masses of information and condensed it into something digestible for readers, adding context and insights. More than ever, journalists will curate sources outside their newsrooms to tell their stories. … It’s up to the new generation of social media journalists to #Occupythenews – and to make sure society doesn’t miss the stories that, diffuse and elusive though they may be, are crucial to understanding our world.

      NJL, Rex Sorgatz: “LA is the future (kill me now) – Let’s get this out of the way: I hate LA. – I hate LA the way that any good New Yorker hates LA, with a passion bordering on paranoid psychosis. I hate the faux culture, I hate the vapid people, I hate the unctuous politics. … But I am here to preach a new sermon: LA is the Future. It pains me to say, but it’s time we all sucked up the fresh sludge spewing from the organic juice pumper. … Let’s start here: Right now, I pay over $200 per month to have 1,600 TV channels pumped into my apartment. How many of those channels do I watch? A dozen, max. – This is clearly broken. Really broken. Stupid broken. – And we all know this has to end, somehow. And we all know it will end, somehow. … But I think we can all agree that this broken system is going to be fixed, somehow. – And when that happens, the fallout for the LA-based television industry will be catastrophic. … When the collapse hits, capital will rush out of the traditional entertainment industry faster than you can say ‘Lehman Brothers.’ … It will be fun, it will be exciting. And I might even hate LA a little less.

      NJL, Vadim Lavrusik: “Curation and amplification will become much more sophisticated in 2012 – A big question for the coming year: How will the right communities get the right kind of news? – Ladies and gentlemen, we can rebuild it. We have the technology. We have the capability to build a sustainable journalism model. Better than it was before. Better, stronger, faster. … For the last year, much of the focus has been on curating content from the social web and effectively contextualizing disparate pieces of information to form singular stories. … Because anyone can publish content today and report information from a breaking news event, the role journalists can play in amplifying – and verifying – that content becomes ever more important. … Curation itself will continue to evolve and become more sophisticated. … The coming year will see a more balanced approach. … Information will, in this environment, inevitably reach the citizenry; at stake is the quality of the information that does the reaching. If content is king, distribution is queen.

      NJL, Steve Buttry: “From a dropped paywall to a social media Pulitzer, expect a year of transformation – We will see more newspaper-company transactions in 2012. … [P]eople with sufficient wealth appear to have bought the companies outright, taking on little or no debt. … The winner of the 2012 presidential election will work harder on reaching voters through social media than through the professional media. …Digital First Media will continue to lead the way in transforming the digital news business. … We will see some major realignment of journalism and news-industry organizations.

      NJL, Paul Bradshaw: “Collaboration! Data! 2012 will see news outlets turning talk into action1. 2012 will be the year we finally move away from the traditional homepage – The ‘stream’ as an interface will move from being the preserve of social media platforms like Facebook and Twitter to being a serious consideration for news website homepages. We’re all 24-hour news channels now. 2. In 2012, ‘Collaboration Is King’3. News organizations turn talk into action on data – Any news organization that is serious about its fourth estate role is building the skills to interrogate those datasets.”

      NJL, Dan Kennedy: “2012 will bring ‘the great retrenchment’ among newspaper publishers – Paywalls may become more popular in 2012; that doesn’t mean they’ll be enough to save a flailing industry. … The great newspaper retrenchment may prove to be more than a dead-cat bounce. As the economy slowly improves, the newspaper business may well enjoy a semi-revival. But before long, the forces that have been undermining newspapers since the rise of the commercial web in the mid-1990s will come back to the fore. … For the most part, though, you can be reasonably sure that newspaper companies will continue to cut costs, maximize profits (or minimize losses), and do their best ostrich imitations until they find themselves under siege once again. – They’re standing up for traditional values – and what could be more traditional than failing to plan for the future?

      NJL, Emily Bell: “2012 will be a year of expanded ‘network sensibility’ – Making predictions about journalism is a hopeless business: Jay Rosen, who is much wiser than I am, said he never does it, and I salute him for that. … The network sensibility will grow in newsrooms that currently don’t tend to have it as part of their process – it is still seen in the vast majority of places as more of a ‘nice to have’ rather than a ‘must have.’ … While this use of distributed tools and new platforms continues at speed, I think we will also see some much-needed closer scrutiny on what this new reality means for journalism and its constant redefinition of products and services. … Journalists have always been very skilled at stories and projects and fairly awful at thinking about platforms. We need more engineers who want to be journalists, and we need to teach students more about the implications of publishing in a digital environment – whatever the format their journalism originally takes.

      NJL: “Amazon conquers, Patch dies, a Facebook-only outlet is born…and more predictions for 2012 – [P]redictions about the business of, and platforms for, journalism, from and platforms for, journalism, from Brian Boyer, Rick Edmonds, Kevin Kelly, Joy Mayer, Alan Murray, Alan Mutter, Geneva Overholser, Howard Owens, and Sree Sreenivasan.”

  • Gerrit Eicker 07:22 on 29. November 2011 Permalink
    Tags: , 1998, , , , , , , , , , , , , Google Local, , , , , , , , , , , , , , , , , , , Methodology, , , , , , , , Predictions, , , , , , , , Timeline, Universal Search, , ,   

    Google Search 

    Google: Another look under the hood of searchthe evolution of Google Search; http://eicker.at/GoogleSearch

    (More …)

     
    • Gerrit Eicker 07:23 on 29. November 2011 Permalink | Reply

      Google: “Over the past few years, we’ve released a series of blog posts to share the methodology and process behind our search ranking, evaluation and algorithmic changes. Just last month, Ben Gomes, Matt Cutts and I participated in a Churchill Club event where we discussed how search works and where we believe it’s headed in the future. – Beyond our talk and various blog posts, we wanted to give people an even deeper look inside search, so we put together a short video that gives you a sense of the work that goes into the changes and improvements we make to Google almost every day. While an improvement to the algorithm may start with a creative idea, it always goes through a process of rigorous scientific testing. Simply put: if the data from our experiments doesn’t show that we’re helping users, we won’t launch the change. … In the world of search, we’re always striving to deliver the answers you’re looking for. After all, we know you have a choice of a search engine every time you open a browser. As the Internet becomes bigger, richer and more interactive it means that we have to work that much harder to ensure we’re unearthing and displaying the best results for you.

      Google: “Following up on our video on how we make improvements to search, we wanted to share with you a short history of the evolution of search, highlighting some of the most important milestones from the past decade-and a taste of what’s coming next. – Our goal is to get you to the answer you’re looking for faster and faster, creating a nearly seamless connection between your questions and the information you seek. For those of you looking to deepen your understanding of how search has evolved, this video highlights some important trends like universal results, quick answers and the future of search. – For more information, go to Google.com/insidesearch

      SEL: “Google released a short video today highlighting some of its key milestones in search over the past decade. It’s both a fun blast from the past and a worthwhile reminder of how much things have changed over the years. The video is also a nice follow-on to the look under the hood of search that Google released in August.”

      TC: “One anecdote centers on the attacks of September 11: in the wake of the attacks, many people were searching for ‘New York Twin Towers’ and related queries as they attempted to get the latest news – only to find that Google’s index didn’t have any relevant news stories because it was weeks old (Danny Sullivan has written more about this failure). Google’s quick-fix was to post links to relevant news articles on its homepage, and its stumble eventually led to the launch of Google News.

      ATD: “So, what would be a hard query that Google wants to answer in the future? Complex questions that take reasoning, says Google Fellow Amit Singhal. ‘In my ideal world, I would be able to walk up to a computer and say, ‘Hey, what is the best time for me to sow seeds in India, given that monsoon was early this year?’‘ Singhal says in the video.”

      RWW: “4 Big Trends in the Evolution of Google SearchUniveral Search – Google’s introduction of universal search in 2007 was the beginning of a trend away from separating Web search results by type and toward putting it all in one place. … Google Goes Mobile and Local – Before long, Google was deep into the business of local commerce. With the rise of Android, Google had an end-to-end business of finding location-based results for local businesses, restaurants and destinations. … Google Search and Time – Google has changed the impact of time on search, as well as place. It has tweaked the way timeliness of content appears in search multiple times, and its latest update calculates when a search is probably looking for recent results rather than historical ones. … Google+: Google’s New Identity – Identity is the final piece of the puzzle. Google has personalized results for a while using Web history and sharing data. But with the launch of Google+, Google has introduced a form of social SEO. Social activity is now a fundamental part of how search results appear for users logged into Google’s ubiquitous Web services.

  • Gerrit Eicker 09:38 on 9. October 2011 Permalink
    Tags: , 1987, 1996, 2007, , 2016, A5, , , , Apple Futureshock, Apple Knowledge Navigator, Apple Siri, , , , Artificial Intelligence Applications, , CALO, , , , , Conversational Interaction, , , , , , , , , Futureshock, , , , , , , , , , , , , , , , , , , iPad 2, , , , Knowledge Navigator, , , , , , , , , , , , , , , , , , Natural Language Processing, , , , , , , , Personal Assistant, Personal Assistant Application, Personal Interaction, , , Predictions, , , , , , Siri Beta, , , , Spin-off, SRI, , , , , , , , , , , , , Voice Command, , , , , , ,   

    Siri: Let’s Talk! 

    Potentially Apple’s Siri changes how we interact with computers entirely: Siri, let’s talk! http://eicker.at/Siri

    (More …)

     
    • Gerrit Eicker 09:38 on 9. October 2011 Permalink | Reply

      Apple: “Siri. Your wish is its command. – Siri on iPhone 4S lets you use your voice to send messages, schedule meetings, place phone calls, and more. Ask Siri to do things just by talking the way you talk. Siri understands what you say, knows what you mean, and even talks back. Siri is so easy to use and does so much, you’ll keep finding more and more ways to use it. … Talk to Siri as you would to a person. Say something like ‘Tell my wife I’m running late.’ ‘Remind me to call the vet.’ ‘Any good burger joints around here?’ And Siri answers you. It does what you say and finds the information you need. And then it hits you. You’re actually having a conversation with your iPhone. … Siri not only understands what you say, it’s smart enough to know what you mean. So when you ask ‘Any good burger joints around here?’ Siri will reply ‘I found a number of burger restaurants near you.’ Then you can say ‘Hmm. How about tacos?’ Siri remembers that you just asked about restaurants, so it will look for Mexican restaurants in the neighborhood. And Siri is proactive, so it will question you until it finds what you’re looking for.”

      Wikipedia: “Siri is a personal assistant application for iOS. The application uses natural language processing to answer questions, make recommendations, and perform actions by delegating requests to an expanding set of web services. The iOS app is the first public product by its makers, who are focused on artificial intelligence applications. Siri was acquired by Apple Inc. on April 28, 2010. – Siri’s marketing claims include that Siri adapts to the user’s individual preferences over time and personalizes results, as well as accomplishing tasks such as making dinner reservations and reserving a cab. … Siri was founded in December 2007 by Dag Kittlaus (CEO), Adam Cheyer (VP Engineering), and Tom Gruber (CTO/VP Design), together with Norman Winarsky from SRI’s venture group. … It was announced on October 4, 2011 that Siri will be included with the iPhone 4S. The new version of Siri is deeply integrated into iOS, and offers conversational interaction with many applications, including reminders, weather, stocks, messaging, email, calendar, contacts, notes, music, clocks, web browser, Wolfram Alpha, and maps. Currently, Siri only supports English (US, UK, and Australia), German and French. … Siri is a spin-out from SRI International’s Artificial Intelligence Center, and is an offshoot of the DARPA-funded CALO project, described as perhaps the largest artificial-intelligence project ever launched.”

      TC: “The integration with iOS seems to be just as impressive as we’ve been hearing: you can ask it to remind you to call someone before you leave the office, and it’ll automatically create an entry in the Reminders app, complete with a geo-fence just to be sure. You can also ask Siri to read your queued messages to you and make an appointment in the Calendar app. – The worst part so far? Siri indeed seems to require the iPhone 4S’s extra horsepower, because it appears to be a 4S exclusive. The kicker? Siri was originally a run-of-the-mill iPhone app. What a shame. – Siri will be a beta for the time being, as it only supports English, German, and French voice input, but there are more language add-ons and tweaks to come.

      WP: “As rumored, Apple’s doing some all-new voice-control AI stuff in iOS 5. It’s called Siri, which is the name of the app Apple bought for $200 million a couple years ago. … You can also ask Siri to look things up on Wikipedia for you, and Siri can use Wolfram Alpha to do more complicated calculations. Siri’s list of capabilities is near endless, including asking it to play genres of music for you, look up something on maps, or what the weather is. Our favorite question? ‘Siri, who are you?’ Siri responds: ‘I am your humble personal assistant.’ … The bad news? All this great stuff is only available for the iPhone 4S – Apple had to do something to force an upgrade! In all seriousness, some of this AI functionality can be incredibly processor intensive, so Siri might be leaning on the A5 chip quite heavily.”

      MLS: “Siri Search, makes use of Yelp’s business ratings, thus this makes instantly makes Yelp a strong local competitor to Google Places. Yelp is now very relevant to your small business rankings. Google Places has been the big dog in local optimization or as I call it, Local Awesomeization… And your places ranking and profile completion has become very important for your local marketing.- Now, Siri, which is a virtual assistant will be able to find you anything you want… and it is using the Yelp Reviews to rank the recommendations. … Nuture your Yelp account now. Claim it, and begin getting good reviews. Local search is a science, and you have to get that information out there.

      GigaOM: “Apple’s intent when it bought Siri was rumored to be building a search engine, though Jobs defused that speculation by saying, ‘We have no plans to go into the search business. We don’t care about it – other people do it well.’ But Jobs also said earlier last year: ‘On a mobile device, search is not where it’s at, not like on the desktop. They’re (consumers are) spending all their time on these apps – they’re using apps to get to data on the internet, not generalized search.‘ – With Siri, Apple doesn’t have to get into the search game if it can use Siri to direct people to the apps, services and information they need. That’s probably not a big money-gainer for Apple, but it could put a hurt on rival Google, which relies on search advertising.

      TUAW: “Curious about the iPhone 4S’s new voice assistant feature? So were we. – [We] tracked down a set of example phrases that the new Siri voice assistant is capable of understanding. It turns out that Siri can handle many categories of voice interaction. – Without further ado, here they are, ordered by interaction category, along with Apple-supplied examples of using each category.”

      FC: “Don’t let her dulcet voice and easygoing, eager-to-please manner fool you. Behind Siri, the voice-controlled personal assistant app destined to power Apple’s iPhone 4S, lies the heart of a hardened combat veteran. That’s because the technology was spun out of the Defense Advanced Research Projects Agency (DARPA), the Pentagon’s high-tech research and development arm. … For now it can only respond to simple commands, but the technology underlying it is anything but. The problem with most speech recognition technology has been that it has a hell of a time with all-too human variations in speech – accents, dialects, intonation, enunciation, and slang. Tell it you want to hide under ‘a rock’ and it might tell you about ‘Iraq.’ Like the dream of the paperless office, which the advent of the personal computer was supposed to herald, speech recognition often makes more work than it saves. Siri promises to change all that, and you should thank the wizards at DARPA. While they didn’t create the technology, they incubated it. … I can’t wait to tell that to my Siri-powered iPhone, although I doubt it’ll know how to respond – not yet, anyhow.

      TC: “The most talked about element of … Apple event had to be Siri. The new feature of the iPhone 4S, born out of Apple’s purchase of the company by the same name in 2010, looks amazing. But one thing never mentioned during the keynote was a key piece of technology behind Siri: Nuance. – We first reported that Siri would be a key part of iOS 5 back in March. As we dug deeper, we learned that Apple and Nuance were involved in negotiations to make sure this could be a reality. You see, Siri does not work without Nuance. … So, is Nuance a part of Apple’s implementation of Siri as well? Yes. Though, don’t bother trying to get anyone to admit that. …Nuance is powering Siri. But Apple clearly struck a deal with Nuance which precludes them from talking about it. This is Apple technology, this is not about Nuance, is how I imagine Apple may put it. Apparently, Nuance is happy enough with Apple’s undoubtedly large check for this licensing agreement that they are willing to keep quiet.

      RWW: “Apple finally introduced the availability of the voice-command personal assistant app it paid $200m for today, called Siri. The military spin-off technology was both widely loved and often panned when it was available independently; it was either lovable Skynet or a fish on a bicycle, depending on who you ask. I tended towards thinking it the latter, myself. … But what do I want as a user – on my iPhone? I want Swype! Swype is a keyboard program available on almost every smartphone in the world except the iPhone. … It’s the fastest way to provide input on a mobile device. It’s fabulous and it’s incredible that Swype isn’t on iOS yet. I assume it’s because of Apple’s strict control over interface design and unwillingness to provide options in design. … Time will tell, but I don’t think Siri is going to be a killer app on the iPhone. Will it be used more than the current iPhone voice control? We’ll see.

      TUAW: “Since the iPhone 4S features the same A5 processor as the iPad 2, owners of Apple’s current-gen tablet have wondered if it’s possible that Siri, Apple’s new voice assistant, might be offered on the iPad 2. … Voice Control as it now exists on the iPhone 3GS and iPhone 4 doesn’t function on the iPad or iPad 2, but there’s a reason for that: the existing commands would be essentially useless on those devices. … On the other hand, Siri’s commands would be immensely useful on the iPad. … In fact, we’ve done some digging into Siri and found that most of the actual work of understanding voice commands gets offloaded to external servers. In essence, the iPhone 4S and its built-in processing functions determine what you said, while Apple’s servers translate that into what you meant and send that information back to your iPhone. … For the time being, Siri remains an iPhone 4S exclusive and one we have yet to test for ourselves. We look forward to putting this innovative feature under our interrogation lights once the iPhone 4S is released on October 14.

      Waxy: “In 1987, Apple released this concept video for Knowledge Navigator [the rest of the video is newer, probably circa 1996 or so, but the Knowledge Navigator part is from 1987], a voice-based assistant combined with a touchscreen tablet computer. … Based on the dates mentioned in the Knowledge Navigator video, it takes place on September 16, 2011. The date on the professor’s calendar is September 16, and he’s looking for a 2006 paper written ‘about five years ago,’ setting the year as 2011. – And … at the iPhone keynote, Apple announced Siri, a natural language-based voice assistant, would be built into iOS 5 and a core part of the new iPhone 4S. – So, 24 years ago, Apple predicted a complex natural-language voice assistant built into a touchscreen Apple device, and was less than a month off.

    • katrce 05:21 on 10. March 2012 Permalink | Reply

      hi siri

    • Baby 00:16 on 27. September 2012 Permalink | Reply

      Hi siri

    • Yo Mama 06:02 on 27. October 2012 Permalink | Reply

      Hi Siri

    • Adrianna 00:56 on 7. March 2013 Permalink | Reply

      Sometimes she has a little attitude

    • Doll 01:09 on 4. February 2014 Permalink | Reply

      Hey siri.

      how you doing today.

    • bigL 22:36 on 4. February 2014 Permalink | Reply

      Hi Siri

  • Gerrit Eicker 08:52 on 18. September 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , Diaspora Commits, , , , , , , , , , , , , , , , , , , , , , , Predictions, , , , , , , , , , , , , , , , ,   

    Diaspora’s First Year 

    Diaspora: from 4 to >100K users, from 0 to >7K commits, from alpha to beta soon? http://eicker.at/DiasporasFirstYear

     
    • Gerrit Eicker 08:53 on 18. September 2011 Permalink | Reply

      Diasporial: “[September 15th] is a very special day for the Diaspora project. It has been exactly one year since the guys released the Diaspora source code! For a year now, people have been able to contribute to this project and set up pods. And so they did! Till date, 7371 commits have been made by the contributors and the four founders. In only a years time, the amount of Diaspora users has grown from 4 to over 100.000, spread over lots of pods! … It is rumoured that Diaspora will hit beta in November, on its Alpha release anniversary.”

      Diaspora: “We know that if you’re not a contributor and don’t follow us on Github, it’s hard to see Diaspora grow and evolve. Now that Diaspora is moving into its second year and a new phase of development, here are some numbers on the progress we’ve made. … Our developer community is growing. Diaspora has had over 100 unique code contributors and countless others have edited our wiki and updated Diaspora’s translations in over 51 languages. We have over 4,600 followers and over 840 forks, which means that tons of developers are checking out our code. That makes us the sixth most popular project on GitHub, right behind great open source projects like JQuery, Ruby On Rails, and Node, just to name a few.”

      Diaspora: “There’s been big news in the social networking world recently, and we can’t help but be pleased with the impact our work has had on two of the biggest developments. We’re proud that Google+ imitated one of our core features, aspects, with their circles. And now Facebook is at last moving in the right direction with user control over privacy, a move spurred not just by Google+, but more fundamentally by you and tens of thousands of community members, as well as hundreds of thousands of people who’ve lined up to try Diaspora* – that is, by all of us who’ve stood up to say ‘there has to be a better way.’ We’re making a difference already.

      RWW: “There are things about Diaspora that still are unique among its competitors. Not only is it open-source, it’s decentralized and distributed. Users are encouraged to set up their own servers. But these are not features for normal human users. In that category, the social networking superpowers seem to have Diaspora cornered. … Diaspora has been called the anti-Facebook for its strong privacy stance, and it had ‘aspects’ before anyone knew about Google Plus and its circles. … If Google Plus has taught us anything, it’s that normal people don’t feel like leaving the social networks where they already feel settled. … Is there anything Diaspora can do? I think so, but it’s a departure from it’s current incarnation, which is an awful lot like Google Plus (or vice versa, or whatever). It’s unrealistic to expect a mass exodus from one social network that works to another of which no one has ever heard. Diaspora’s potential is in its ability to syndicate to our other services (currently Facebook, Twitter and Tumblr) while still allowing us to own our data. … If Diaspora is built as a publishing platform that lets us own our content and direct it to our existing networks – and especially if we can read from them, too – it would be an awesome, welcome tool that even Dave Winer could love. But if the launch of Google Plus wasn’t splashy enough to start a mass Facebook exodus, a later launch of a service that looks the same is not going to do it.

      TNW: “Diaspora has never pitched itself as direct competitor to the likes of Facebook – more an alternative model for how social networks could be designed. However, it’s gained a reputation from observers as ‘that quirky Facebook alternative that never quite made it.’ Whether there’s a need or desire for its product or not, it seems there’s life in the Diaspora team yet.

      Some ‘historical’ Diaspora posts here on Wir sprechen Online:

  • Gerrit Eicker 08:25 on 2. September 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Predictions, , , , , , , , , , , , , , Social Media Tools, , , Social Revolution, , ,   

    Social CRM (SCRM) 

    Gartner: The market for Social CRM [SCRM] is on pace to surpass $1B in revenue by year-end 2012; http://eicker.at/SCRM

     
    • Gerrit Eicker 08:25 on 2. September 2011 Permalink | Reply

      Wikipedia: “Social CRM is use of social media services, techniques and technology to enable organisations to engage with their customers. As an emerging discipline, interpretations of Social CRM vary, but the most frequently quoted definition is from Paul Greenberg: ‘Social CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.‘ – Social CRM is often used as a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for relevant mentions of their product and brand and react accordingly. However, this is too narrow an interpretation, as Social CRM also includes customer communities managed by the organisation themselves.”

      Greenberg: “What this means is that SCRM is an extension of CRM, not a replacement for CRM. Its a dramatic change in what it adds to the features, functions and characteristics of CRM but it is still based on the time honored principle that a business needs its customers and prefers them profitable and that same business needs to run itself effectively too. – The transformation that’s sparked the need for Social CRM seems to have occurred in 2004. It has been a social revolution in how we communicate, not a revolution in how we do business per se. All institutions that humans interact with have been affected by things like the cellphone/smartphone, the new social web tools and the instant availability of information in an aggregated and organized way that provides intelligence to the person on the street, not just the enterprise.”

      Gartner: “The worldwide social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010… Worldwide social CRM is projected to total $820 million in 2011. … Until recently, many companies have treated social CRM as a series of experiments and tactical purchases. Few have a social CRM strategy or established metrics to measure its effect on hard business results. Different departments, employees and managers implement different types of applications for different purposes… The need for integration will favor more-traditional CRM vendors that add social capabilities. Integration did not matter much when enterprises were just experimenting with social CRM… [C]ompanies are asking for the integration of social data with other customer data within sales, marketing and customer service processes, which will require the integration of social CRM with applications such as a knowledgebase for customer service, multichannel campaign management, sales force automation or e-commerce, Web content and Web analytic applications, master data management, and even back-office applications.”

      TC: “While the market is clearly competitive, Gartner says that certain factors can help differentiate Social CRM offerings, including interoperation between public social networks and internal collaborative communities, integration with established CRM products, analytics and more. – There’s no doubt that there is growth in the social enterprise in general. And there’s a lot of movement already taking place in the space. Jive just filed for a $100 million IPO, and Salesforce is making big bets on the space with Chatter.”

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