Stride
TC: Stride, a CRM system salespeople will hate – but freelancers will love; http://j.mp/ynHb25 #CRM http://eicker.at/CRM
Tagged: Small Business Toggle Comment Threads | Keyboard Shortcuts
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Gerrit Eicker
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Gerrit Eicker
Mobile Commerce
Pew: 52% of adult cell phone owners make their in-store decisions mobile, 19% purchase online; http://eicker.at/MobileCommerce
Gerrit Eicker
Local Business
Pew: The Internet is the source that people most rely on for material about local businesses; http://eicker.at/LocalBusiness
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Gerrit Eicker
Pew: “Where people get information about restaurants and other local businesses – The internet is the source that people most rely on for material about the local business scene and search engines are particularly valued. Newspapers and word of mouth also rank high as sources. … The results in this report are based on data from telephone interviews conducted by Princeton Survey Research Associates International from January 12 to 25, 2011, among a sample of 2,251 adults, age 18 and older.”
Pew: “People looking for information about local restaurants and other businesses say they rely on the internet, especially search engines, ahead of any other source. – Newspapers, both printed copies and the websites of newspaper companies, run second behind the internet as the source that people rely on for news and information about local businesses, including restaurants and bars. – And word of mouth, particularly among non-internet users, is also an important source of information about local businesses. … 51% turn to the internet, including: search engines (38% rely on them), specialty websites (17% rely on them), social media (3% rely on social networking sites or Twitter) … People who seek out information and news about local businesses and restaurants are a diverse and somewhat upscale group. As distinct populations, they are more likely to live in relatively well-off households – those earning $75,000 or more – and have college educations. – In addition, the 55% of adults who get information about restaurants, bars, and clubs are more likely to be women, young adults, urban, and technology adopters. – The 60% of adults who get information about other local businesses are also more likely to be tech users.”
Pew: “The 55% of all adults who get information about restaurants, bars, and clubs are disproportionately young, female, tech adaptive and upscale in educational attainment, urban. … Those who get news and information about local restaurants, bars, and clubs are also likely to be avid local news consumers who enjoy following the local scene, pay for local news in some form, and use multiple platforms to get the local information. … Those who are heavy local news junkies are considerably more likely than others to get material about local restaurants. We asked people about their use of 14 different kinds of sources to get local news and their frequency of using those platforms. When it comes to restaurant information, 71% of those who used at least six platforms monthly got news and information about local restaurants, compared with 34% of those who relied on just one or two sources.”
Pew: “Those who get information about local businesses that are not tied to eating or socializing are a diverse and somewhat upscale group. Those who get this information are more likely to have college or advanced degrees, live in relatively high-earning households, use the internet and own cell phones. They are not distinct by gender or race and ethnicity. … They are also likely to be local news and information junkies. Those who get news and information from at least six different local news platforms monthly are considerably more likely than others to get material about local businesses. … Those mobile consumers were also more likely than others to get material about local businesses: 65% of mobile local news consumers got information about local businesses, compared with 55% of others.”
Gerrit Eicker
SOPA Nightmare
Petri on Judiciary Committee’s SOPA hearings: I just want the nightmare to be over; http://eicker.at/SOPAnightmare
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Gerrit Eicker
WP, Petri: “Last night I had a horrifying dream that a group of well-intentioned middle-aged people who could not distinguish between a domain name and an IP address were trying to regulate the Internet. Then I woke up and the Judiciary Committee’s SOPA hearings were on. … [T]his is like a group of well-intentioned amateurs getting together to perform heart surgery on a patient incapable of moving. … This is terrifying to watch. It would be amusing – there’s nothing like people who did not grow up with the Internet attempting to ask questions about technology very slowly and stumbling over words like ‘server’ and ‘service’ when you want an easy laugh. Except that this time, the joke’s on us. … This afternoon, the hearings continue, with even more amendments. But at the rate it’s going, it looks likely that SOPA will make it to the floor. – I just want the nightmare to be over.”
VB: “A group of influential and iconic tech entrepreneurs have written an open letter of opposition to the recently proposed Stop Online Piracy Act (SOPA), which has been published as a paid advertisement in several major U.S. newspapers today. … The opposition letter warns of the dangers that SOPA would bring to business and innovation. It’s signed by Google co-founder Sergey Brin, Twitter co-founder Jack Dorsey, Netscape co-founder and prominent investor Marc Andreessen, PayPal and Tesla founder Elon Musk and several others. … In addition to those top tech executives, several companies and organizations have publicly come out against SOPA. Open-source online encyclopedia Wikipedia is even toying with the idea of staging a blackout in protest of the proposed law.”
An Open Letter to Washington: “We’ve all had the good fortune to found Internet companies and nonprofits in a regulatory climate that promotes entrepreneurship, innovation, the creation of content and free expression online. – However we’re worried that the Protect IP Act and the Stop Online Piracy Act – which started out as well-meaning efforts to control piracy online – will undermine that framework. – These two pieces of legislation threaten to: Require web services, like the ones we helped found, to monitor what users link to, or upload. This would have a chilling effect on innovation; – Deny website owners the right to due process of law; – Give the U.S. Government the power to censor the web using techniques similar to those used by China, Malaysia and Iran; and – Undermine security online by changing the basic structure of the Internet. – We urge Congress to think hard before changing the regulation that underpins the Internet. Let’s not deny the next generation of entrepreneurs and founders the same opportunities that we all had.” … [Signed by] Marc Andreessen (Netscape and Andreessen Horowitz), Sergey Brin (Google), Jack Dorsey (Twitter and Square), Caterina Fake (Flickr and Hunch), David Filo (Yahoo!), Reid Hoffman (LinkedIn), Arianna Huffington (The Huffington Post), Chad Hurley (YouTube), Brewster Kahle (Internet Archive and Alexa Internet), Elon Musk (PayPal), Craig Newmark (craigslist), Pierre Omidyar (eBay), Biz Stone (Obvious and Twitter), Jimmy Wales (Wikipedia and Wikimedia Foundation), Evan Williams (Blogger and Twitter), Jerry Yang (Yahoo!)
NYT: “For years, pirated movies, television shows and music have been on the Internet. … Now, however, two bills, broadly supported on both sides of the political aisle, aim to cut off the oxygen for foreign pirate sites by taking aim at American search engines like Google and Yahoo, payment processors like PayPal and ad servers that allow the pirates to function. – Naturally the howls of protest have been loud and lavishly financed, not only from Silicon Valley companies but also from public-interest groups, free-speech advocates and even venture capital investors. They argue – in TV and newspaper ads – that the bills are so broad and heavy-handed that they threaten to close Web sites and broadband service providers and stifle free speech, while setting a bad example of American censorship. – Google itself has hired at least 15 lobbying firms to fight the bills; Mozilla has included on its Firefox browser home page a link to a petition with the warning, ‘Congress is trying to censor the Internet.’ A House committee plans to take up one of the bills, the Stop Online Piracy Act, on Thursday. … Many in the Internet world, however, see ominous aspects even in the revision. ‘There are some provisions that have improved,’ said Markham Erickson, executive director of NetCoalition, a group of technology companies that includes Facebook, LinkedIn and eBay. – ‘Unfortunately,’ Mr. Erickson said, ‘the amendment also creates new problems in other places and fails to correct some of the original concerns we have raised since the start of the debate.’ … A third alternative emerged last week, as Representative Darrell Issa, a California Republican, and Senator Ron Wyden, an Oregon Democrat who has been blocking the Senate bill from getting to the floor, introduced a new proposal that would make the United States International Trade Commission the arbiter for Internet disputes over copyrighted material. ‘Butchering the Internet,’ Mr. Issa said, ‘is not a way forward for Americirca.’”
TLF: “On Thursday, the House Judiciary Committee is slated to take up the misleadingly named Stop Online Piracy Act, an Internet censorship bill that will do little to actually stop piracy. In response to an outpouring of opposition from cybersecurity professionals, First Amendment scholars, technology entrepreneurs, and ordinary Internet users, the bill’s sponsors have cooked up an amended version that trims or softens a few of the most egregious provisions of the original proposal, bringing it closer to its Senate counterpart, Protect-IP. But the fundamental problem with SOPA has never been these details; it’s the core idea. The core idea is still to create an Internet blacklist, which means everything I say in this video still holds true. Let’s review the main changes. … These changes are somewhat heartening insofar as they evince some legislative interest in addressing the legitimate concerns that have been raised thus far. But the problem with SOPA and Protect IP isn’t that they need to be tweaked in order to get the details of an Internet censorship system right. There is no ‘right’ way to do Internet censorship, and the best version of a bad idea remains a bad idea.”
WMF: “How SOPA will hurt the free web and Wikipedia – Wikipedia arguably falls under the definition of an ‘Internet search engine,’ and, for that reason, a federal prosecutor could obtain a court order mandating that the Wikimedia Foundation remove links to specified ‘foreign infringing sites’ or face at least contempt of court sanctions. The definition of “foreign infringing sites” is broad and could well include legitimate sites that host mostly legal content, yet have other purported infringing content on their sites. Again, many international sites may decide not to defend because of the heavy price tag, allowing an unchallenged block by the government. The result is that, under court order, Wikimedia would be tasked to review millions upon millions of sourced links, locate the links of the so-called ‘foreign infringing sites,’ and block them from our articles or other projects. It costs donors’ money and staff resources to undertake such a tremendous task, and it must be repeated every time a prosecutor delivers a court order from any federal judge in the United States on any new ‘foreign infringing site.’ Blocking links runs against our culture of open knowledge, especially when surgical solutions to fighting infringing material are available. … In short, though there have been some improvements with the new version, SOPA remains far from acceptable. Its definitions remain too loose, and its structural approach is flawed to the core. It hurts the Internet, taking a wholesale approach to block entire international sites, and this is most troubling for sites in the open knowledge movement who probably have the least ability to defend themselves overseas. The measured and focused approach of the DMCA has been jettisoned. Wikimedia will need to endure significant burdens and expend its resources to comply with conceivably multiple orders, and the bill will deprive our readers of international content, information, and sources.”
Forbes, Tassi: “How SOPA Could Ruin My Life – Hi, my name is Paul, and I’m a small business owner. But my storefront isn’t quite of the traditional variety. Rather, it’s a virtual one, a website I built from scratch, and currently own and operate. … But that might not be the case if the Stop Online Piracy Act (SOPA) passes. My virtual small business, along with many others like it, might be history. – Why is this? Am I a pirate, who feeds my users stolen content every day and deserves to be slain by a new law like this? Not at all, and this is the fundamental problem with SOPA and other prospective laws like it (Protect IP most recently). … The fine print of the law says sites that distribute copyrighted content could be subject to summary censorship, ie Torrent sites and the like. But it also encompasses any sites that LINK to copyrighted content, which is the bomb that blows up any semblance of sense this bill might have had. … So how many of these reports would it take before I lose my advertisers? Get my site on a government blacklist? Twenty? A dozen? Five? As an owner of a YouTube channel and Facebook page, I’ve had content falsely reported for copyright many times. … Stop SOPA, stop Protect IP, stop letting congressmen who don’t even understand the internet to dictate its future. Go here to voice your concerns, and pray that even if you’re not handing them tens of thousands of dollars in campaign cash, that your representatives might actually listen to you.”
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Gerrit Eicker
TC: “What was expected in this contingency was for the committee to resume work whenever the House reconvenes in January. After all, with such controversial and far-reaching legislation, it is better to take one’s time. But no: the committee has announced it will continue markup this coming Wednesday, the 21st of December. … It’s telling how badly the bill’s supporters want this thing to go through that they’re willing to come in right in the middle of the holidays to do work that could easily be done a few weeks from now. We’ll follow up on Wednesday, when the bill is likely to be approved and sent on to the House.”
SEL: “The delay is to allow more experts to weigh in with opinions and recommendations addressing technical, legal and first amendment issues. – If you’re involved with any type of online marketing, you should learn as much as you can about this proposed legislation, as the implications (mostly negative, unless you’re a large content provider or trademark holder) are huge.”
Gerrit Eicker
Bitcoin
P2P virtual currency: Bitcoin transactions offer direct payments, cut out banks, any other middle man; http://eicker.at/Bitcoin
Gerrit Eicker
Facebook Profile to Facebook Page Migration
Facebook starts a Page Migration tool: convert Facebook Profiles to Facebook Pages; http://eicker.at/ProfilePageMigration
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Gerrit Eicker
Facebook: “Since profiles are for meant individual people, they aren’t suited to meet your business needs. Pages offer more robust features for organizations, businesses, brands, and public figures… Business accounts are designed for people who only want to use Facebook to administer Pages and run ad campaigns. For this reason, business accounts do not have the same features as personal accounts. … Be aware that when you convert your profile to a Page, your profile pictures will be transferred, and all of your friends will be automatically added as people who like your Page. No other content will be carried over to your new Page, so be sure to save any important content before beginning your migration. … Once you have converted your profile to a Page, you can’t revert this change. Please keep in mind that it is a violation of Facebook’s Statement of Rights and Responsibilities to maintain a profile for anything other than an individual person.”
IF: “For the first time, Facebook now allows personal user profiles to be converted into official business Pages, turning all their friends into fans. The ‘Profile To Business Page Migration’ tool will help people who either created a personal profile for a business before Pages existed, or accidentally started accumulating fans as friends instead of Likes. … Migration will be especially useful for users who initially planned to use their profile to promote a small business, such as an event promotion company or consultancy, but eventually hit Facebook’s 5000 friend limit. It will also allow those promoting a business with a personal profile to begin using third-party Page applications that allow them to set up a Like-gated landing page, run contests, collect email addresses, and recreate functionality from websites.”
FC: “With the launch of a new migration tool, Facebook is letting single users around the world create a more business-centric, limited form of Facebook entry that allows business to have thousands of ‘fans’ rather than acting as an interactive friend resource. … A user may choose to migrate to the Pages system because while it has restrictions, such as the inability to friend people or follow the usual social networking status-update shares, it does allow you to surpass the 5,000 friend limit because followers of a Page are ‘fans’ not ‘friends.'”
Gerrit Eicker
Rockville Central Goes Facebook
Community news site Rockville Central (DC-area) moves to Facebook – entirely: where the people are; http://eicker.at/Rockville
Gerrit Eicker
Adoption of Online Marketing Services
Local businesses: the adoption of online marketing services; http://eicker.at/2d Chart: http://eicker.at/2e (via @SocialTimes)
Gerrit Eicker
Facebook vs. Google: Advertising Duel
Facebook targets and obtains those advertisers who made Google a success: small businesses; http://eicker.at/AdvertisingDuel
Gerrit Eicker
Google Place Search Marketing
Shotland: If I were a business focused on local customers, I would be excited about Google Place Search; http://eicker.at/1c
Pew: “More than half of adult cell phone owners used their cell phones while they were in a store during the 2011 holiday season to seek help with purchasing decisions. During a 30 day period before and after Christmas: 38% of cell owners used their phone to call a friend while they were in a store for advice about a purchase they were considering making, 24% of cell owners used their phone to look up reviews of a product online while they were in a store, 25% of adult cell owners used their phones to look up the price of a product online while they were in a store, to see if they could get a better price somewhere else… Taken together, just over half (52%) of all adult cell owners used their phone for at least one of these three reasons over the holiday shopping season and one third (33%) used their phone specifically for online information while inside a physical store – either product reviews or pricing information.”
Pew: “There are a number of demographic patterns in these survey findings. Specifically: Cell owners ages 18-49 are significantly more likely to use their phones for online product reviews than are cell owners ages 50 and older. Cell owners ages 65 and older are especially unlikely to do this-just 4% did so this holiday season. Urban and suburban cell owners are roughly twice as likely as rural cell owners to have recently used their phone to look up online reviews of a product they found in a physical store. Non-white cell owners are more likely than white cell owners to look up online product reviews, and those who have attended college are more likely to do so than those who have not. … Online price matching and looking up online reviews frequently go hand in hand. Overall, of the 33% of cell owners who used their phone recently in a store to look up either product reviews or prices online, roughly half (representing 17% of all cell owners) used their phones to engage in both of these activities. … One in five ‘mobile price matchers’ ultimately made their most recent purchase from an online store, rather than a physical location – When asked what happened on the most recent occasion where they used their phone to look up the price online of a product they found in a store, these mobile price matchers point to a range of outcomes: 37% decided to not purchase the product at all, 35% purchased the product at that store, 19% purchased the product online, 8% purchased the product at another store”
GigaOM: “This last piece of data shows the challenge for retailers, who lost about 5 percent of transactions that began with online price research, even though they have the customer in-store. That’s something that retailers have been increasingly sensitive about, especially with promotions like Amazon’s holiday offer to knock off $5 from certain products if users checked prices through Amazon. But the data also show how retailers can fight back. They obviously need to be aware of prices online, and they may look at ways to lower prices or match online prices in-store to remain competitive. … The challenge is still considerable for retailers of all sizes. Having consumers walk in with connected computers in their pocket means many of them can find a potentially better deal online or in another store. But retailers should be thinking about how to satisfy their customers’ shifting buying patterns. … It’s definitely going to be harder for physical retailers in this new mobile-enhanced shopping era but there’s still ways to compete as buyers get a lot smarter.”
RWW: “The strategy revolves around having a strong mobile Web presence. That does not necessarily mean an actual native app. If you are in a retail store researching with your phone and you Google the product, the retail store should be one of the first results. With the location abilities of smartphones, the search could even tell you what store or neighborhood you are actually in. The retailer could then be able to offer a deal or an incentive to buy and offer to complete the transaction through the device. The mobile Web app could hook into your mobile wallet and bill you directly or instruct the consumer to see the cashier where payment could be made by either near field communications (NFC) or by scanning a QR code. The idea is to control both the research and the transaction. Channel the consumer to your product.“