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  • Gerrit Eicker 17:59 on 3. March 2012 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Social Media Integration, , , , , , ,   

    Free News.me 

    News.me of NYT and Betaworks relaunches as a free Twitter/Facebook aggregator on the iPhone; http://eicker.at/FreeNewsMe

     
    • Gerrit Eicker 18:00 on 3. March 2012 Permalink | Reply

      News.me: “News.me is a small team based out of betaworks in New York City. We build applications that improve the way people find and talk about the news. – We have an iPhone app, an iPad app, and a daily email that deliver the best stories shared by your friends on Twitter and Facebook.

      News.me: “News.me for iPhone delivers the must-read news from your friends on Twitter and Facebook. Reading the news has always lent itself to a social experience: from the breakfast table to the water cooler to the classroom. But on the social web we’re no longer just ‘readers’ – we are all publishers, curating and distributing links to our own audience of friends and followers. – Yet when it comes to finding news on Twitter and Facebook, we hear the same complaint over and over again: ‘there’s too much stuff!’ At News.me, we want to help people wade through the chatter to find the news that truly matters. – News.me for iPhone analyzes all the links shared by your friends to find only the most relevant news for you. News.me is smart – it does the hard work of finding the right news so that you don’t have to. Each article is then presented in a beautiful stream that displays the publisher, headline, photo, and most importantly, what your friends are saying about it.”

      RWW: “News.me launched its free iPhone app this morning, which introduces Facebook integration, a saved offline reading list that syncs with the iPad app and Instapaper, and new, simple social dynamics of its own. It digests the links shared by Twitter and Facebook contacts, checks Bit.ly for their popularity, and presents a list of the top news stories in a clean, readable environment. … I hate ‘It’s-the-this-of-that’ tech news stories, but I hope this comparison is meaningful: What Instagram is to photos and Path is to personal moments, News.me is to news. It’s a one-thumbed way to connect with people over the news of the day.

      GigaOM: “News.me has an interesting history: It started as a skunkworks project inside the New York Times – an attempt on the part of a couple of NYT developers to come up with a way of filtering Twitter based on a user’s social network. The team formed a partnership with the New York-based incubator and venture firm Betaworks (creator of services such as the Bitly link-shortener and Chartbeat) and then News.me was eventually absorbed into Bitly and the New York Times wound up with shares in the company.”

      TC: “A bit unusually, the part of the app that you’ll use first may actually be the least interesting. In some ways, the new app is just a redesign of what News.me was already offering through its iPad and email products – a list of news stories, pulled from your Facebook and Twitter streams, then curated based on signals from Twitter and bit.ly, and presented with the context of the initial tweet or Facebook comment. … Although the company has been focused on the iPhone recently, and even though the iPad app has been less successful than the email digest, it sounds like Levine plans to add the new features to the iPad eventually.

      AT: “The goal isn’t to just be yet another news service – the idea is that you’re more likely to care about what your friends and family are sharing (compared to a standard firehose of news coming from every direction), which is why you might want to use a service that analyzes your feeds for shared stories. ‘We’re bringing you the best of your Twitter and Facebook in a streamlined interface, along with a venue for you to converse about news with your friends,’ News.me developer Robert Haining told Ars on Thursday. … The News.me iPhone app also offers a Reading List feature, which is pretty much what you would expect. Like Safari’s Reading List or even Instapaper itself, you can mark stories from your News.me feed to read offline.

  • Gerrit Eicker 08:53 on 11. January 2012 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Social Media Integration, , , , , , , ,   

    Google Search Plus 

    Google Search goes Plus Your World: personal search adds Google Plus, global doesn’t; http://eicker.at/GoogleSearchPlus

    (More …)

     
    • Gerrit Eicker 08:54 on 11. January 2012 Permalink | Reply

      Google: “Search, plus Your World – Google Search has always been about finding the best results for you. Sometimes that means results from the public web, but sometimes it means your personal content or things shared with you by people you care about. … We’re transforming Google into a search engine that understands not only content, but also people and relationships. We began this transformation with Social Search, and today we’re taking another big step in this direction by introducing three new features: Personal Results, which enable you to find information just for you, such as Google+ photos and posts-both your own and those shared specifically with you, that only you will be able to see on your results page; Profiles in Search, both in autocomplete and results, which enable you to immediately find people you’re close to or might be interested in following; and, People and Pages, which help you find people profiles and Google+ pages related to a specific topic or area of interest, and enable you to follow them with just a few clicks. Because behind most every query is a community. – Together, these features combine to create Search plus Your World. Search is simply better with your world in it, and we’re just getting started. … When it comes to security and privacy, we set a high bar for Search plus Your World. Since some of the information you’ll now find in search results, including Google+ posts and private photos, is already secured by SSL encryption on Google+, we have decided that the results page should also have the same level of security and privacy protection. That’s part of why we were the first major search engine to turn on search via SSL by default for signed-in users last year. … We named our company after the mathematical number googol as an aspiration toward indexing the countless answers on webpages, but that’s only part of the picture. The other part is people, and that’s what Search plus Your World is all about.

      SEL: “Google’s search results are undergoing their most radical transformation ever, as a new ‘Search Plus Your World’ format begins rolling out today. It finds both content that’s been shared with you privately along with matches from the public web, all mixed into a single set of listings. … The new system will perhaps make life much easier for some people, allowing them to find both privately shared content from friends and family plus material from across the web through a single search, rather than having to search twice using two different systems. – However, Search Plus Your World may cause some privacy worries, as private content may appear as if it is exposed publicly [it is not]. It might also cause concern by making private content more visible to friends and family than those sharing may have initially intended. … ‘The social search algorithm, and the personal search algorithm, and the personalized search algorithm are actually one algorithm now, and we are merging it in a way that is very pleasant and useful,’ said Amit Singhal, who oversees Google’s ranking algorithms, when I talked with him about the new features. … Search Plus Your World doesn’t cover content on Facebook. Or Twitter. Or Flickr. Or any social network or place where content might be shared to a more limited audience. Currently, ‘Search Plus Your World’ would be better described as ‘Search Plus Google+’ … As said, the ability to search for private content on Google+ isn’t new. However, I wonder if having it integrated into Google’s search results itself might cause some surprises and issues for both Google and its users. … Don’t like the idea of personalized search? Disappointingly, Google didn’t go the opt-in route. Instead, you have to deliberately opt-out. … Personalized Is The New ‘Normal’ … Overall, I like the integration that allows for searching through private and public material. As I’ve said, I think many people will find it useful. – I do think there are some additional privacy controls that could be added, in particular, the ability for people to opt their content out of being found through search, if they want. … Yes, there are things that Facebook or Twitter might not allow, not without Google cutting deals or agreeing to terms it may not want to.

      RWW: “If you’re like me, you’ve dreaded this day. Just last week, I wrote that Google+ was going to mess up the Internet by turning Web search into a popularity contest. But the new Google unveiled today leaves the user in control. ‘Search, plus Your World,’ Google has called it. It’s two kinds of search, and they’re separate. If you don’t want Google+-flavored results, just switch to global mode. You can even turn off personalized search altogether. … Even when you search in personal mode, Google wants to show you the most relevant result at the top, even if its not from Google+. Prior to today’s update, this wasn’t happening reliably. The source of my concerns about Google+ was the prominence of Google+ results in search when outside Web results were more relevant. … Of course, this mode will still privilege content posted to Google+ ahead of other social networks.But today’s ‘Search, plus Your World’ update actually softens the impact of Google+ on search. Google+ content is better integrated with outside stuff now, and, of course, it’s optional, even for logged-in users. There are still problems with the state of Google search, but none of them are as dire as they were a week ago. – Now that Google users have control over the level of personalization, I don’t think Google+ will mess up the Internet anymore. Social SEO will not take over, because natural search results still matter. My fear last week was that anyone who wanted to use Google would be forced to use Google+. Today’s update shows good faith. Google has given its users control.

      GigaOM: “Google+ just got a new killer app: search – Google has begun to integrate Google+ posts, pages and profiles into its Google.com search results. The move is meant to personalize search, and offers some interesting opportunities for content discovery – but first and foremost, it’s gonna be a big boost for Google+ itself. … The new Google+ search integration comes with a kind of on-off switch, making it possible to switch back and forth between the classic Google view of the world and a more personalized version. Users who opt for the personal approach will get to see relevant posts from the people they have added to their circles as well as pages from brands and celebrities relevant to their search results. … I’ve long argued that Hangouts are a kind of killer app for Google+. With the launch of personalized search, the service just got a new killer app.

      TC: “What most alarms me about today’s ‘Google Search Plus Your World’ announcement is how it will distort name searches. When I Google someone’s name, I’m typically looking for a Wikipedia entry, their Twitter account, a personal website, or an author page on their blog. … I know getting people to sign up for Google+ is crucial to tying people’s behavior across Google products to their identity to power ad targeting. But seriously Google, best-in-class search is why we love you. Is it really worth sacrificing your integrity to drive signups?

      VB: “Twitter is not happy with Google’s new social search features. So unhappy, in fact, that the company is calling it a ‘bad day for the Internet’ and media overall. ‘We’re concerned that as a result of Google’s changes, finding this information will be much harder for everyone,’ the company said in a statement. ‘We think that’s bad for people, publishers, news organizations and Twitter users.’ … One Google spokesperson told VentureBeat: ‘For years now we’ve been working with our social search features to help you find the most relevant information from your friends and social connections, no matter what site that content is on. However, Google does not have access to crawl all the information on some sites, so it’s not possible for us to surface all that content. Google also doesn’t have access to the social graph information from some sites, so it’s not possible to help you find information from those people you’re connected to.'”

      GigaOM: “Is adding Google+ to search a red flag for regulators? – Neither side has said why the arrangement with Twitter came to an end (sources say the company wanted a lot more money in return for its data), but today’s note about unfair competition suggests the two won’t be working together any time soon – and the odds of Facebook suddenly wanting to make its data available seem equally remote. But as others have pointed out, Google is being somewhat disingenuous when it says it can’t get information from Twitter, since all tweets and profile info (unless explicitly hidden by a user) is available to be crawled and indexed by anyone, including Google.

      TC: “But Twitter does have a point: people trust Google to serve up the most timely, relevant information possible. And without Twitter’s data, it’s going to have a hard time doing that. Of course, Google probably already has its own answer to this drafted, and I suspect it reads something like, ‘if Twitter wants people to find tweets in Google, they can open up their API.’ I’m reaching out to them for their official response now. – Update: Google just posted this response to its official Google+ Page: ‘We are a bit surprised by Twitter’s comments about Search plus Your World, because they chose not to renew their agreement with us last summer, and since then we have observed their rel=nofollow instructions.’

      RWW: “Sure they’re concerned. Is it true, though? It’s not like Twitter’s own search tools are that helpful; Google is still the best Twitter search tool there is. It recently acquired Julpan, a social search company, so maybe Twitter has a better idea. But if you search for content that’s on Twitter, Google will find it. If Twitter wants full-featured integration into Google search, that’s up to them. I’m sure Google would be delighted to oblige. – Nothing about today’s update makes things worse for Google’s competitors in Google results. If anything, it just means they have more work to do.

    • webwerkstatt 21:30 on 11. January 2012 Permalink | Reply

      Google ist still no.1 and they will keep their position for years. Twitter is only a short message service and an integration would be great for them

      • Gerrit Eicker 07:01 on 12. January 2012 Permalink | Reply

        Well, I suppose Twitter wouldn’t be Twitter if it’d be “only a short message service”, but that’s just my 2 cents. – But I’m with you regarding the question who’s got to deliver: it’s Twitter, not Google. Twitter will have to decide if they want money or attention…

  • Gerrit Eicker 07:18 on 30. December 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Social Media Integration, , , , , , ,   

    Predictions for 2012 

    Thoughtful new year’s predictions on media, social media, analytics, S/CRM, big data; http://eicker.at/PredictionsFor2012

     
    • Gerrit Eicker 07:19 on 30. December 2011 Permalink | Reply

      Guardian: “Media predictions for 2012: press and digitalPress[W]ith print sales continuing to fall and advertising revenue stubbornly refusing to grow, publishers will axe more regional and local titles. … National titles will suffer print declines too, just as they have done for five and more years. It is doubtful that any will close in 2012, but the tabloids will rue the day they brought Leveson down on their heads. … – Digital – It is one of the most hotly anticipated flotations in US corporate history; on track to be the biggest internet public offering since Google. For Mark Zuckerberg and his seven-year-old social network, 2012 will be the year when Facebook goes public. … In the digital world, 2011 will always be remembered for one thing: the untimely passing of Steve Jobs.Having transformed digital music, smartphones and tablet computers in recent years, Apple’s next big bet looks set to be TV. Apple is reported to have fast forwarded its planned assault on the living room since Jobs’s death, with ideas focusing on software that recognises viewers’ tastes across a number of devices without the hinderance of a remote control. Expect more on this in 2012.”

      Forbes: “Social Media Predictions For 2012Companies sometimes gripe that social media is useless as a branding tool. – For marketers, converting messages into transactions is the Holy Grail, but if they don’t quickly materialize through new media outlets, that’s no reason to throw in the towel. Facebook, Twitter, YouTube and other outlets are constantly evolving and experimentation is necessary to find success. – Once we accept that ‘social’ does not equal ‘transactional’ we’ll all be a lot more adept at using it in 2012.Geo-location has been an important marketing tool for a few years, but in 2012 it will become more personal and more transactional, especially in social-media marketing. … How will that work? Look for marketers to motivate and change behavior through geo-location tools and social gaming. … There’s a reciprocal relationship between the check-in and the reward, which is what game dynamics are about-rewarding behavior through real and virtual currency. … These are ways for brands to say, ‘Believe in us, be part of our community, and when you engage with us, we notice.’ It’s that acknowledgement that creates loyalty, advocacy and drives earned-media value. … Would it surprise anyone to think Facebook will become the overlay of the Internet experience? It may not happen in 2012 but it certainly will in our lifetimes. … As marketers build the bridge to commerce through online communities, it is imperative that they do not cannibalize them for the sake of transactions. … Imagine being at a party with people you know and feel comfortable with, and then suddenly, an outside group of revelers crashes your bash. It’s not the same party anymore. You don’t want to be there. You aren’t going to stick around. … Brands in 2012 must create a social world of personalization. – Facebook has built a model for this. Its ‘pages’ function enables brands to engage customers on a virtual island and have a theme party of their choosing. … The Facebook triad of Pages-Ads-Stories is one example of how to create a loop using paid media dollars to drive earned media. … The best kind of media is organic earned media. In 2012, social media as a bridge to commerce may seem obvious, but the journey will be much more interesting-and lucrative.

      HBR: “Six Social Media Trends for 2012Social media continues to move forward toward business integration, a trend that I identified last year. … I was also partially accurate in predicting that Google would ‘strike back’ in 2011. They did, with Google Plus, a formidable initiative that acts as Google’s ‘social layer’ to the Web. … So what can we expect in 2012 in a world that seems to grow ever connected by the hour? Here are six predictions to ponder, in no particular order: Convergence Emergence. For a glimpse into how social will further integrate with ‘real life,’ we can look at what Coca Cola experimented with all the way back in 2010. … These types of ‘trans-media’ experiences are likely to define ‘social’ in the year to come. … The Cult of Influence. In much the same way that Google has defined a system that rewards those who produce findable content, there is a race on to develop a system that will reward those who wield the most social influence. … Gamification Nation. No we’re not taking about video games. Rather, game-like qualities are emerging within a number of social apps in your browser or mobile device. From levels, to leaderboards, to badges or points, rewards for participation abound. … Social Sharing. Ideas, opinions, media, status updates are all part of what makes social media a powerful and often disruptive force. The media industry was one of the first to understand this, adding sharing options to content, which led to more page views and better status in search results. What comes next in social sharing is more closely aligned with e-commerce or web transactions. … Social Television. For many of us, watching television is already a social act, whether it’s talking to the person next to you, or texting, tweeting, and calling friends about what you’re watching. But television is about to become a social experience in a bigger and broader sense. … The Micro Economy. Lastly as we roll into 2012, watch for a more social approach to solving business problems through a sort of micro-economy… a new future reality where economic value is directly negotiated and exchanged between individuals over institutions.”

      WMG: “Social Media Analytics – A lot of the platforms I deal with in Social Media Analytics were in the process of being acquired and as I am the most connected with this space than any other, I’ll start with it… by the end of 2012, most of them will have been acquired. … Google, as I covered, will enter the space as a collection system and PR type dashboard… Google will become the market leader, forcing standards in Social Media Measurement that industry needs but lacked the consensus to enact. … As a result of the imminent appearance of Google in 2012 as the emerging market leader in SMM, the remaining independent firms will face choices of consolidation (mergers of disparate platforms) or will hurry off to sell themselves to advertising, marketing, market research or PR agencies that haven’t been able to scale social listening, successfully. … Analytics platforms will improve or incorporate mobile Analytics, which, to a large extent, has been lacking in the first and second generation platforms. … It’s not much of a stretch that as more and more people are using mobile devices, and the mobile devices are becoming more powerful, that more time will be spent generating social media, and that by the end of 2012, social media data will, for all it’s limitations, be a must have for most businesses to capture. … I think there’s a good bet that Web Analytics and Social Media Analytics will merge in 2012…

      ZDNet: “CRM 2012 Forecast – The Era of Customer Engagement – Part IWhat customer engagement does mean (so there is no nebulosity here) is the company’s and the customer’s relationship is defined by the customer’s ongoing involvement with the company for their own specific reasons. The company doesn’t have to know all of them. – It does mean that it is an era where the engagement the customer has with the company is controlled by the customer – and it can be at any level. … It does mean that the company model is to provide the customer with the products, services, tools and experiences that the customer needs to make an intelligent decision on how they want to be (selectively) engaged with the company. … It does mean the provision of a measurable result when it comes to that engagement via direct or indirect impact on revenue or some other key performance indicators that show the value of the engagement to the company – and the customer. … It does mean the use of systems of engagement … which are systems that foster the interaction of the company with the customer. … The Era of the Social Customer Ends…CRM began to morph into Social CRM, business into social business, and internal collaboration became more than just an advanced idea and was put into practice at many of the Global 2000 companies and some even smaller than that. … For the first time, we began seeing leading academicians and consultants, like Dr. V. Kumar, create a quantifiable metric for the revenue impact that social customers were having on a company that was designed to work with the traditional measure of customer lifetime value (CLV). …The Era of Customer Engagement Begins – The social customer is no longer a customer to gawk out, just a customer to deal with – like any other customer, with one explicit difference. … What defines the Era of Customer Engagement more than anything is that so-called social channel strategy is now a normal part of multichannel strategy for the company. To be clear, customer engagement means that customers are part of the company’s collaborative value chain. The customer selects how they want to interact with you, and hopefully uses your products, services, tools and consumable experiences to make that decision.

      PG: “CRM 2012 Forecast-The Era of Customer Engagement Begins- Part IIGamification, while often over hyped and misunderstood, is a concept that has increasingly important business value.Insight Solutions will emerge as a technology category of its own – One thing that we can’t ignore (okay, that I can’t ignore) is that if customer engagement is to work, then insights into how customers want it to work are becoming increasingly necessary. The current generation of social media monitoring tools with a few exceptions – Radian6 and Attensity come immediately to mind… There are a number of emerging players in this space which I’m calling ‘insight solutions’ who have been misplaced in or evolved from other market categories. … This is not to say that more ‘traditional’ analytics such as text and sentiment analysis, business intelligence, etc are going to be replaced or suffering. In 2012, they will be even more important than they are now. … Analytics as a whole is becoming fundamental to all business strategy. 2012 brings more of that than ever and the rise of a new category customer-focused solution that provides a combination the surfacing of dynamic information and the analysis of that behavior as dynamically as it is surfaced. … In 2011, we saw a significant shift away from the pure left-brained messaging of CRM toward a much stronger focus on customer interactions, engagement and behaviors. … Social marketing becomes an integral part of an explosive marketing automation sector – In other words, there is a recognition that social channels are now part of the mainstream and that they are additions to the channels that we’ve reached customers on traditionally. … 2012 will bring us continued explosive growth in marketing, especially social marketing because we have reached ubiquity when it comes to utilizing social channels as part of campaign planning.

      ORR: “Five big data predictions for 2012 – This year has seen consolidation and engineering around improving the basic storage and data processing engines of NoSQL and Hadoop. That will doubtless continue, as we see the unruly menagerie of the Hadoop universe increasingly packaged into distributions, appliances and on-demand cloud services. … Hadoop’s batch-oriented processing is sufficient for many use cases, especially where the frequency of data reporting doesn’t need to be up-to-the-minute. However, batch processing isn’t always adequate, particularly when serving online needs such as mobile and web clients, or markets with real-time changing conditions such as finance and advertising. … Your own data can become that much more potent when mixed with other datasets. For instance, add in weather conditions to your customer data, and discover if there are weather related patterns to your customers’ purchasing patterns. … As data science teams become a recognized part of companies, we’ll see a more regularized expectation of their roles and processes. One of the driving attributes of a successful data science team is its level of integration into a company’s business operations, as opposed to being a sidecar analysis team. … [I]sualization fulfills two purposes in a data workflow: explanation and exploration. While business people might think of a visualization as the end result, data scientists also use visualization as a way of looking for questions to ask and discovering new features of a dataset. – If becoming a data-driven organization is about fostering a better feel for data among all employees, visualization plays a vital role in delivering data manipulation abilities to those without direct programming or statistical skills.

  • Gerrit Eicker 07:33 on 14. December 2011 Permalink
    Tags: , , , , , , , , , , Diigo, , , , , , Google Analytics Social, Google Analytics Social Analytics, Google Analytics Social Data Hub, Google Analytics Social Reporting, , , , , LiveFyre, , , , , , , , ReadItLater, , , , , , , , , , , , Social Media Integration, , , , , , , , , , Social Reporting, , , TypePad, Vkontakte, , , ,   

    Google Analytics Social Data Hub 

    Google opens its Social Data Hub to 3rd party social networks to integrate with Google Analytics; http://eicker.at/SocialData

     
    • Gerrit Eicker 07:34 on 14. December 2011 Permalink | Reply

      Google: “Every day, millions of people share and engage with content online. But most sharing doesn’t happen on the site where it was published, it happens throughout the social web. Marketers and publishers are looking for a comprehensive view of all interactions with their content – on and off their site – and so we’re working hard to make this happen. – To enable our customers to discover who’s sharing, voting and bookmarking their content on the social web, cross-network measurement needs to become easier. So today we’re inviting social networks and platforms to integrate their activity streams with Google Analytics. Through these integrations, marketers and publishers will be able to discover off-site engagement, optimize their engagement within each social community, and measure the impact of each social channel and its associated digital investment. … To make integration easy for social networks and platforms we’ve created a social data hub – it’s based on widely deployed, open web standards such as ActivityStreams and PubsubHubbub. A number of partners are already working with us to improve measurement of social actions – including Delicious, Digg, Diigo, Gigya, LiveFyre, ReadItLater, Reddit, TypePad, Vkontakte, and of course, Google+, Blogger and Google Groups.”

      Google: “Plug your social data into Google Analytics – As the number of social networks and activities performed grows, there’s no comprehensive way for marketers and publishers to see the big picture of how social behavior really impacts their brand, let alone understand how these social actions lead to engagement or true return on investment [ROI] of their content. – That’s why we’ve developed the social data hub – so any network can integrate their activity streams – like +1, votes, and comments – into Google Analytics Social Analytics reports, which will be available next year.”

      Google: “The social data hub is a free platform that social networks and other social platforms can use to integrate their activity streams- like +1, votes, and comments-with Google Analytics. – Enable your social network to be visible to marketers, publishers and analysts using Google Analytics – Promote a broad, comprehensive and inclusive picture of the global social media landscapeAdvance accessible measurement of all social media platforms and activities … To integrate your social network with Analytics, you need to meet the following criteria: You operate a Social Network/Platform – You own the social data and/or are legally able to share it with Google.

      Google: “Google Analytics will provide a social reporting suite so marketers and publishers can see how their content is being shared or interacted with off their site. This will include visibility into social actions such as voting, commenting and sharing amongst other reports helping marketers tie social activity back to engagement and conversion. The social data hub will supply the data needed to enable these Google Analytics reports.

      WMG: “In other words, the platform vendors did little if anything to tie the output of their platforms with anything specific or practical enough (probably, because they couldn’t yet do so) to be meaningful. While Facebook may drag their feet implementing and interfacing with Social Data Hub, Twitter already has been using Google Analytics to track every important action, and it’s not a stretch to see Twitter adopting the Social Hub, and eventually, Facebook will have to, as well, because advertisers and publishers will demand it. – Which, as Lovett says, is good for all of us. Will it be good for the vendors? That all depends.

      SEW: “While social media integration into analytics packages is relatively new, there are a few enterprise-level analytics software that already offer users the ability to integrate not only social sharing sites, but also information about apps in their respective stores. Webtrends, for one, allows users to enter their usernames and passwords for various social sites and app stores directly into the software and data from those respective sites are seamlessly integrated into reports. … Is this a good idea or a bad idea for social networks? How would you use integrated social analytics in your day-to-day analytics reports?

      WPN: “I couldn’t help but notice that Facebook and Twitter are not on that list.

  • Gerrit Eicker 07:46 on 12. December 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , RSS Reader, , , , Social Media Integration, , ,   

    Google Currents 

    Google wants to go Flipboard/Zite with Google Currentsbut misses the opportunity; http://eicker.at/GoogleCurrents

     
    • Gerrit Eicker 07:46 on 12. December 2011 Permalink | Reply

      Google: “Today we’re expanding our content offering with the introduction of Google Currents, a new application for Android devices, iPads and iPhones that lets you explore online magazines and other content with the swipe of a finger. … We’ve worked with more than 150 publishing partners to offer full-length articles from more than 180 editions including CNET, AllThingsD, Forbes, Saveur, PBS, Huffington Post, Fast Company and more. Content is optimized for smartphones and tablets, allowing you to intuitively navigate between words, pictures and video on large and small screens alike, even if you’re offline. … Alongside Google Currents, we’re also launching a self-service platform that gives publishers the flexibility to design, brand and customize their web content. … Great content needs a great audience, which is why Google Currents is integrated with Google+ so users can share articles or videos they’ve enjoyed with their circles. … Google Currents is now available for download in Android Market and the Apple App Store for US users.

      RWW: “Google Currents is to Social Media as Justin Bieber is to the Beatles – Google Currents is a new tablet app launched today that makes reading of syndicated web content easier, faster and more enjoyable than almost any other interface you can imagine. It’s like Flipboard but for RSS feeds. People are going to love it. That’s the nice way to describe it.You could also call it the sterilization of the social web. Just like today’s new Twitter redesign makes things nice and pretty for non-technical users – Google Currents is infinitely friendlier and more accessible than any RSS reader – even Google’s own Reader. Unfortunately, in the current application that ease of use comes at a great cost: Google Currents does away with many of the best parts of the social web. … Google Currents doesn’t let you do that. If you’ve got a Google Reader account from the hard old days you can add one subscription at a time to Currents, but if you discover something new out on the web at large – clicking the RSS icon does nothing. It’s like an empty smile – not a portal into a world of potential learning and fun – just a dead link. It’s a violation of an important universal law to kill an RSS link, but that’s what Google Currents has done.Back in the old days, all that clicking around, free subscribing, commenting and reading comments – that was the stuff that gave new little blogs a reason to live. … Take that away from them and just put the best big blogs in a pretty box and what have you got? The death of blogging is what you’ve got.”

      Forbes: “Unlike RSS readers, like Google’s very popular Google Reader, Currents is designed with aesthetic qualities at the top of the design totem pole. Instead of incorporating web standards like links Google treats sites more like an old-fashioned magazine. It all looks great, but you can’t click a link and hop on to your browser. You don’t see comments on posts and you can’t subscribe via RSS.Google, you’re not Apple okay? You’re never going to be Apple no matter how hard you try. Apple does its own thing very well already. The closed universe of apps and proprietary everything is Apple’s domain. The last thing Google should try to do is imitate Apple’s success. The future of the internet is a mixture of closed and open models. I don’t think apps will rule the world, or that proprietary software and hardware designs are the only way forward.

      GigaOM: “[W]hile Google Currents is superficially similar to these other services, there are some important differences that make me wonder whether Google really understands how media has changed and is changing. For a company that’s usually so forward-thinking, Currents as it stands now is more than a little disappointing. … Unlike both Flipboard and Zite, it doesn’t pull in your Twitter lists or streams from those you follow, or content from your Facebook social graph. In other words, you can push content out to these networks, but you can’t pull content in from them and view it inside your news reader. … The second element Google Currents seems to be missing is recommendations or some form of smart filtering of content, apart from the limited amount that appears in the ‘trending’ section. … Currents feels about as innovative as your garden-variety app from a traditional magazine – in other words, not very innovative at all. More than anything, it feels like a giant missed opportunity.

      RWW: “We’re not out of the woods yet, but Web publishing is starting to hit its stride. Product offerings are getting smarter, prices are getting better and, most importantly, the content is getting more interesting. We might not even be half way to the future of publishing yet, but the industry is picking up steam. – There are new ways to read, new ways to write and new ways to advertise. Publishing is a rapidly changing high-tech business now, so the tools change the content and vice versa. … Reading was the first thing that had to change before the business of Web publishing could change. … But the new rules in publishing are empowering independent content creators, too. Social media have created a new class of publishing, in which content created by everyone gets stitched together into a narrative. … The do-it-yourself publishing platforms have also become more powerful. It’s a great time to be a WordPress publisher, because it’s creating revenue streams for independent content creators and developers alike. … New publishing tools are great, but what publishing really needs is new business models. … Fortunately, things are looking up on that front, too. For one thing, thanks to WordPress and its partnership with Federated Media, ad revenue streams are now available to independent bloggers, not just mainstream sites. But there is also a whole new kind of advertisement on the horizon, one that takes advantage of the new hardware and the touchscreen sense of control. As devices get increasingly powerful, the limits on Web publishing fall away.

  • Gerrit Eicker 09:41 on 10. December 2011 Permalink
    Tags: , , , , Contact Management, , , , , , , , , , , , , , , , , , , , , Social Media Integration, , ,   

    Google Plus + Gmail 

    Google adds Plus sharing, circling, contacts to Gmail: late after Search, Apps, Reader, News; http://eicker.at/GooglePlusGmail

    (More …)

     
    • Gerrit Eicker 09:42 on 10. December 2011 Permalink | Reply

      Google: “We want to bring you a great experience across all Google products which, for Gmail and Contacts, means understanding what you care about and delivering it instantly. With that in mind, we’re introducing some new integrations with Google+ that we think will make Gmail and Contacts even better.Now when you open an email from someone on Google+, you can see the most recent post they’ve shared with you on the right-hand side of the conversation. If they’re not in your circles yet, it’s easy to add them straight from Gmail. … If you’ve spent time building your Google+ circles, you can now quickly use them to filter your mail, saving yourself from having to sift through that pile of daily deal emails and newsletters. … If your contacts have a Google profile, their contact entry in Gmail will be updated with the profile information they’ve shared with you, including phone numbers, email addresses and more. … Share effortlessly without leaving your inbox… Now you can share photo attachments with one quick click. The image[s] will be uploaded to your Google+ photos and be viewable only to the circles that you choose to share with.”

      TC: “With an automatically updated address book, Google is leveraging one of its key strengths – the 200 million+ Gmail users – in order to attack Facebook in an area where it struggles. Due to Facebook’s bungling of privacy issues over the years, many mainstream users are wary of inputting their contact information, like their home address and phone number, into Facebook. – Google, however, and especially Gmail and Contacts, are seen as utilities. It may be a bit creepy here too, but the benefits of an automatically updated address book will outweigh the risks for many of Gmail’s heaviest users.

      VB: “One other convenient and cool feature in the new update allows you to directly share a photo attachment from an email to Google+. You used to have to download an image and re-upload it to Google+, but now you will see a Share link next to an image that sends the image to Google+. – The updates will be pushed out over the next few days according to The Official Google Blog, so be on the look out for a new Circles list in your Gmail and all the other nifty new features.

      RWW: “So far, it doesn’t look like my Gmail account has received the updates. At least, it doesn’t have all of them. I do see the latest G+ update from some of my contacts that I follow, but none of the filtering or sharing features have appeared yet. Naturally, if you’re a Google Apps user, you’ll have to wait a bit longer to get the features. Google says that the features in Contacts won’t be available right away but that they’re ‘actively working’ to make them available. – Google has been promising to integrate Google+ more deeply into its other offerings. This seems like a major step in that direction. Is this a good thing, or a bad thing?

  • Gerrit Eicker 08:28 on 23. November 2011 Permalink
    Tags: , , , , , , , , Google News Spotlight, , , , , , , , , , , , , , , , , Social Media Integration, , , ,   

    Google Plus + Google News 

    Google News: Spotlight section will include articles that have been publicly +1’d by contacts; http://eicker.at/GoogleNewsPlus

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    • Gerrit Eicker 08:28 on 23. November 2011 Permalink | Reply

      Google: Over the past few months, myriad sites across the web [including Google News] have adopted the +1 button to help start conversations. But there hasn’t been an easy way for signed-in users to see what news articles your friends are enjoying – until now. – Starting today, the Spotlight section will sometimes include articles that your Gmail contacts and people in your Google+ circles have publicly +1’d. You can see their profile pictures and click through to their Google+ profiles, just like on Social Search. And of course you can +1 the stories too, expressing your opinion and optionally sharing with your circles.”

      SEL: “If you are logged in while using Google News and your friends or contacts have used the Google +1 button to like the stories in your Spotlight section, that information will show up in the Spotlight section near the article. It will even let you click on the name of your friend/contact to see their social profile on Google.”

      RWW: “Yesterday, Google converted Google Chat to be based on G+ circles rather than email addresses. Earlier this month, the +1 button came to image search. YouTube and Google Reader have both gotten complete G+ makeovers, though YouTube’s hasn’t rolled out yet. – Google Web search has treated public G+ posts as search results since soon after the social network launched. Google is insisting upon making its new social layer a pervasive, personalized filter for the whole Google experience.

      VB: “Since it’s eventually going to be part of everything Google does on the web, some have determined Google+ usage to be practically unavoidable, or at least inevitable. – ‘We think of Google+ as a mode of usage of Google,’ said Google executive Bradley Horowitz in a recent interview with VentureBeat. – He went on to say that the Google+ features around other Google products will serve as ‘a way of lighting up your Google experience as opposed to a new product. It’s something that takes time to appreciate, even internally. It’s easy to think of Google+ as something other than just Google, and I think it’ll take more launches before the world catches up with this understanding.‘”

  • Gerrit Eicker 07:59 on 30. September 2011 Permalink
    Tags: , , , , , , , , , Chartbeat, , GA, , , Google Analytics Filters, , Google Analytics Real-time, , , , , , , , , , , , Real-time Stats, Real-time Web Analysis, Real-time Web Analytics, , , , , , , , , Social Media Integration, , , , , , , , , , , , , , , Woopra   

    Google Analytics: Real-time 

    Google Analytics goes real-time, finally: What’s happening on your site right now? http://eicker.at/GoogleAnalyticsRealTime

     
    • Gerrit Eicker 08:00 on 30. September 2011 Permalink | Reply

      Google: “What’s happening on your site right now? – Currently, Google Analytics does a great job analyzing past performance. Today we’re very excited to bring real time data to Google Analytics with the launch of Google Analytics Real-Time: a set of new reports that show what’s happening on your site as it happens. … One way that I like to use these reports is to measure the immediate impact of social media. Whenever we put out a new blog post, we also send out a tweet. With Real-Time, I can see the immediate impact to my site traffic. … You’ll find the Real-Time reports only in the new version of Google Analytics. If you’re not already using the new version, you can start by clicking the ‘New Version’ link in the top right of Google Analytics. … We just turned the reports on for a number of you, and over the coming weeks, everyone will have access to Real-Time.

      Google: “We learned from some of our largest customers that they have some specific needs that the current version of Google Analytics can’t meet in their entirety. Today we’re addressing these needs by announcing a new option built for our largest customers: Google Analytics Premium. … Extra processing power – increased data collection, more custom variables and downloadable, unsampled reports – Advanced analysis – attribution modeling tools that allow you to test different models for assigning credit to conversions – Service and support – experts to guide customized installation, and dedicated account management on call – all backed by 24/7 support – Guarantees – service level agreements for data collection, processing and reporting”

      RWW: “Google Analytics, the super dominant free web analytics platform, has to date offered analytics that were roughly 24 hours behind. The wait to stop waiting has come to an end and today the company announced that Google Analytics is now rolling out real-time reporting to its users. … My prediction: Google Analytics is going to become a much bigger part of the company and a much broader offering in the future than it is today. With the recent purchase of startup Postrank, Google will be able to offer real-time social media analytics soon. As the definition of the web expands into and beyond mobile, into and beyond other newly connected devices, the Google Analytics offering will expand allong with the world’s understanding of information. It will organize all that information and now it has laid the groundwork do it in real time and for a fee.

      TC: “Google Analytics, the immensely popular suite of tools that Google offers to help webmasters track their site traffic, is getting a big boost this week: the service has launched a real-time dashboard that updates with user events as they happen. – That’s a big deal, as it brings Google more in line with popular real-time analytics products like Chartbeat, which allows you to track things like how many people are currently on your site, and how much traffic each individual article has gotten in the last few minutes. … In addition to Real-Time, today the Analytics team has also announced a premium tier for enterprise companies who want more support (and datapoints tracked) than Google offers with its free service. Google says that for an unspecified price, companies will be able to get phone support, SLA guarantees, and increased data limits.”

      VB: “For quite some time, Google Analytics has offered webmasters a free way to measure traffic of their sites 24 hours after the action occurs. But since real-time traffic startups like Chartbeat (a service we use) and Woopra came onto the scene, Google Analytics has looked slow in comparison. Thankfully, that’s remedied with these new stats tools, which include social media impact and campaign measurement.”

      LM: “Real-Time reports do not include profile filtering. That extra processing step is currently bypassed in the interest of optimizing speed. So even if you’re looking inside a filtered profile, keep in mind that no data is being filtered out of the Real-Time reports. – Let me emphasize that this doesn’t mean that all your GA data is now real-time. Some of GA’s standard reports have deep functionality that also requires too much processing to be reported instantly. You have to look in the Real-Time reports for real-time data.”

  • Gerrit Eicker 08:25 on 2. September 2011 Permalink
    Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Social Media Integration, , , , , Social Media Tools, , , Social Revolution, , ,   

    Social CRM (SCRM) 

    Gartner: The market for Social CRM [SCRM] is on pace to surpass $1B in revenue by year-end 2012; http://eicker.at/SCRM

     
    • Gerrit Eicker 08:25 on 2. September 2011 Permalink | Reply

      Wikipedia: “Social CRM is use of social media services, techniques and technology to enable organisations to engage with their customers. As an emerging discipline, interpretations of Social CRM vary, but the most frequently quoted definition is from Paul Greenberg: ‘Social CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.‘ – Social CRM is often used as a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for relevant mentions of their product and brand and react accordingly. However, this is too narrow an interpretation, as Social CRM also includes customer communities managed by the organisation themselves.”

      Greenberg: “What this means is that SCRM is an extension of CRM, not a replacement for CRM. Its a dramatic change in what it adds to the features, functions and characteristics of CRM but it is still based on the time honored principle that a business needs its customers and prefers them profitable and that same business needs to run itself effectively too. – The transformation that’s sparked the need for Social CRM seems to have occurred in 2004. It has been a social revolution in how we communicate, not a revolution in how we do business per se. All institutions that humans interact with have been affected by things like the cellphone/smartphone, the new social web tools and the instant availability of information in an aggregated and organized way that provides intelligence to the person on the street, not just the enterprise.”

      Gartner: “The worldwide social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010… Worldwide social CRM is projected to total $820 million in 2011. … Until recently, many companies have treated social CRM as a series of experiments and tactical purchases. Few have a social CRM strategy or established metrics to measure its effect on hard business results. Different departments, employees and managers implement different types of applications for different purposes… The need for integration will favor more-traditional CRM vendors that add social capabilities. Integration did not matter much when enterprises were just experimenting with social CRM… [C]ompanies are asking for the integration of social data with other customer data within sales, marketing and customer service processes, which will require the integration of social CRM with applications such as a knowledgebase for customer service, multichannel campaign management, sales force automation or e-commerce, Web content and Web analytic applications, master data management, and even back-office applications.”

      TC: “While the market is clearly competitive, Gartner says that certain factors can help differentiate Social CRM offerings, including interoperation between public social networks and internal collaborative communities, integration with established CRM products, analytics and more. – There’s no doubt that there is growth in the social enterprise in general. And there’s a lot of movement already taking place in the space. Jive just filed for a $100 million IPO, and Salesforce is making big bets on the space with Chatter.”

  • Gerrit Eicker 07:48 on 5. August 2011 Permalink
    Tags: +Realtime Search, , , , , , Google Plus Realtime Search, , , , , , , , , , , , , , , Social Media Integration, , , , , , ,   

    Google Plus Realtime Search 

    Google Realtime Search will return with and for Google Plus, including other sources; http://eicker.at/GooglePlusRealtimeSearch

    (More …)

     
    • Gerrit Eicker 07:49 on 5. August 2011 Permalink | Reply

      Mashable: “Google Realtime Search is coming back soon, and it will include data from Google+ and other social sources. … When asked about if or when Realtime Search would return, Singhal responded by saying the Google Search team is ‘actively working’ on bringing the product back. He added that the team was experimenting with adding data from Google+ and other sources. It seems as if Google doesn’t believe it needs Twitter data to deliver a compelling real-time search offering. – Danny Sullivan, the panel’s moderator and Search Engine Land editor in chief, also asked the panel why the Google+ stream doesn’t have its own search engine (it’s one of the social network’s most requested features). – ‘We are on it,’ Singhal responded.

      SEW: “Since the new Realtime search is expected to be bumped to the front page, much like Places or image data, this works as a way for Google to cross-promote its content. It also falls into the same category as the antitrust concerns currently being reviewed in both the U.S. and Europe, which are focused on whether Google is unfairly favoring its own sites and services. – Will Google realtime even matter without Twitter? As Marketing Pilgrim noted, ‘even once (if) Google+ becomes heavily trafficked, it’s likely that the postings will resemble those you find on Facebook. Google already admitted, that Facebook wasn’t very effective as a real-time news source, so how is Google+ going to be any better?‘”

      WPN: “Google Needs Twitter for Realtime Search – If you want to see up to the second results from around the world on what people are saying about any given topic, where do you go? Google+ or Twitter? – If Google really wants to organize the world’s information, maybe it needs to fork out enough money to get that firehose back. At least for a while. The early days are promising, but it’s still entirely possible that Google+ could turn into another Google Buzz or worse yet, another Google Wave. – I still can’t believe Google of all companies launched such an important strategic product without search in the first place.

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