The Robots Have Landed
Joel: Are those robots or people clicking on your site? http://j.mp/GKv0Mf Incapsula: 51% non-human; http://j.mp/GKb2Td
Tagged: Web Analysis Toggle Comment Threads | Keyboard Shortcuts
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Gerrit Eicker
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Gerrit Eicker
Google Analytics Social Data Hub
Google opens its Social Data Hub to 3rd party social networks to integrate with Google Analytics; http://eicker.at/SocialData
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Gerrit Eicker
Keyword (Not Provided)
Google SSL leads to not provided keywords for search traffic: more than 10% already; http://eicker.at/KeywordNotProvided
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Gerrit Eicker
SEL: “Google’s new encrypted search for logged in users now appears to be blocking a much higher percentage of search terms than when it initially rolled out two weeks ago. In some cases, it might even be higher than the 10% or less figure that the company initially predicted might be impacted. … Google predicted that the change would impact 10% or less of searches… However, as of October 31, we have seen a very significant increase on the Not Provided figure here on Search Engine Land. It’s not just us, either. Looking at data from several websites across industries, we see a range of 7% to 14% of total organic keywords now being blocked. … The figure is even more dramatic, however, when you consider it as a percentage of Google-driven keywords. In other words, the 12.87% figure above means that for ALL keywords from ANY search engine to Search Engine Land, 12.87% of them were blocked. … The rollout was supposed to take place over the course of several weeks. The process is still happening, and it seems as if it was suddenly enabled for more users on October 31.”
LM: “It’s not just Google Analytics that will be denied this data. By ‘enhancing’ their default user experience for signed in users, Google will be redirecting signed in users to https://www.google.com, thus encrypting the search results page. In analytics, you’ll still be able to see that these signed in users came from the organic search results, but instead of being able to see the actual keywords that they used, you’ll see all that data aggregated under (Not Provided.) … So far [October 20th], since this change launched, LunaMetrics has seen 1% of our keywords clumped into (Not Provided.) A client with substantially larger organic search volume has already seen almost 2% of their organic keywords represented as Not Provided. We shall see how far-reaching these changes actually are in a few weeks when they’re rolled out completely.”
Naylor: “The online SEO community was up in arms after Google announced that signed-in users would get the encrypted search results as standard on google.com, meaning that all the referring keyword data would be lost in any analytic package. – Short term, this is unlikely to cause a too much of an upset and most people are saying they are only seeing 2-3% of all searches coming through with the (not provided) keywords.”
Mark8t: “As the change gets rolled out worldwide, you will start to see an increasing number of ‘Keyword Not Provided’, so you will need to become more creative. I would strongly recommend if you have not already to get a Google Webmaster Account, as Google notes: You ‘can also receive an aggregated list of the top 1,000 search queries that drove traffic to their site for each of the past 30 days through Google Webmaster Tools (GWT). This information helps webmasters keep more accurate statistics about their user traffic’. … In my view, although it may take more time, if you focus on content data, trends with keywords [as opposed to exact data] and other tools available, the impact will be somewhat lessened. The reality is, there is no point in crying over split milk, it’s done. Now it’s time to come up with creative solutions to keep moving forward.“
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Gerrit Eicker
LM: “Google SSL Search: Update on (not provided) keywords – Matt Cutts’ estimation that SSL search would only affect single-digit percentages of searchers is still holding true (in aggregate). But as you can see from the numbers above, the number of signed-in Google users that reach your site will vary greatly depending on your industry. The silver lining in this is at least we’re able to easily measure the effects of SSL search using Google Analytics and a couple of advanced segments.“
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Gerrit Eicker
Google Search and the Price of Privacy
Google goes SSL for its search; http://eicker.at/GoogleSSL – Sullivan: Puts A Price On Privacy; http://eicker.at/PriceOfPrivacy
Gerrit Eicker
Google SSL
Google is making search more secure: starts encrypting search (and referrals!) via SSL; http://eicker.at/GoogleSSL
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Gerrit Eicker
Google: “We’ve worked hard over the past few years to increase our services’ use of an encryption protocol called SSL, as well as encouraging the industry to adopt stronger security standards. For example, we made SSL the default setting in Gmail in January 2010 and introduced an encrypted search service located at https://encrypted.google.com four months later. Other prominent web companies have also added SSL support in recent months. – As search becomes an increasingly customized experience, we recognize the growing importance of protecting the personalized search results we deliver. As a result, we’re enhancing our default search experience for signed-in users. Over the next few weeks, many of you will find yourselves redirected to https://www.google.com [note the extra ‘s’] when you’re signed in to your Google Account. This change encrypts your search queries and Google’s results page. … [W]ebsites you visit from our organic search listings will still know that you came from Google, but won’t receive information about each individual query. They can also receive an aggregated list of the top 1,000 search queries that drove traffic to their site for each of the past 30 days through Google Webmaster Tools. … As we continue to add more support for SSL across our products and services, we hope to see similar action from other websites. That’s why our researchers publish information about SSL and provide advice to help facilitate broader use of the protocol.”
ATD: “Google said today it will soon use SSL encryption by default to improve security for signed-in search users, following SSL usage across the industry in Gmail, and on Twitter and Facebook. (You can see when a company is using SSL when a URL starts with ‘https.’) When SSL is used, Web site owners will get less information about what search terms visitors used to find them. Google said the move is a recognition of the increasingly customized and personalized nature of search.”
LM: “Now, if you were training at an SEO event like I was on the 17th and then was out of the office [and largely offline] on the 18th or if you live under a rock somewhere, you might not have heard Google’s official announcement that they will no longer be providing keyword data for organic search results if the user is signed into their Google account. – It’s not just Google Analytics that will be denied this data. … If you’re an SEO who uses the keywords report to prove the validity and efficacy of your work, you’re screaming and gnashing your teeth by this point. If you’re a causal analytics user, you may be asking the question ‘why do this?‘ … You can still see every single keyword that sent traffic through paid search, whether the user is signed in or not – just not organic search. Are users who click on paid search results less safe than users that click on organic results? … So far, since this change launched, LunaMetrics has seen 1% of our keywords clumped into (Not Provided.) A client with substantially larger organic search volume has already seen almost 2% of their organic keywords represented as Not Provided. We shall see how far-reaching these changes actually are in a few weeks when they’re rolled out completely.”
Gerrit Eicker
Google Analytics: Flow Visualization
Google introduces Flow Visualization for Google Analytics: visitors flow and goal flow; http://eicker.at/GAFlowVisualization
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Gerrit Eicker
Google: “[A]t Web 2.0 Summit [we] unveiled the release of ‘Flow Visualization’ in Google Analytics, a tool that allows you to analyze site insights graphically, and instantly understand how visitors flow across pages on your site. Starting this week, ‘Visitors Flow’ and ‘Goal Flow’ will be rolling out to all accounts. Other types of visualizers will be coming to Google Analytics in the coming few months, but in the meantime, here’s what you can expect from this initial release. … The Visitors Flow view provides a graphical representation of visitors’ flow through the site by traffic source (or any other dimensions) so you can see their journey, as well as where they dropped off. … Goal Flow provides a graphical representation for how visitors flow through your goal steps and where they dropped off. Because the goal steps are defined by the site owner, they should reflect the important steps and page groups of interest to the site. In this first iteration, we’re supporting only URL goals, but we’ll soon be adding events and possibly other goal types. … These two views are our first step in tackling flow visualization for visitors through a site, and we look forward to hearing your feedback as all users begin experiencing it in the coming weeks. We’re excited to bring useful and beautiful tools like these to help you understand your site, so stayed tuned for more!”
SEL: “Path analysis has historically been a feature that provided little insights on user behavior, mainly because visitors behave in such non linear ways that it is hard to learn something from their paths, even when looking at aggregated data. The best option to path analysis has been to analyze micro conversions, i.e. looking at each page and trying to learn if the page has fulfilled its objective. However, the visualizations below bring some interesting approaches that will be very helpful for web analysts. … As some might recognize, the visualization used on this feature is very similar to the one created by Charles J. Mainard shown below. This image, created in a 1869 to describe Napoleon’s disastrous Russian campaign of 1812, displays several variables in a single two-dimensional image…”
LM: “I need Red Bull. Seriously, I can’t keep up with all the new features and announcement coming from Google Analytics lately. In the last few months, they’ve released a new interface, real-time data, multi-channel funnels, Google Analytics Premium, Google Webmaster Tools integration, plot rows, site speed report, new mobile reports, social media tracking, and now Flow Visualization. You can read their official announcement, but ours is much more informative [and we have video!]. … Navigation Flow: provides a graphical representation of your start/end nodes, and the paths to or from your site that your visitors follow. When you create a navigation flow, you have the option to identify a single page by URL, or to create a node that represents a group of pages whose URLs match a condition, for example, all pages whose URL contains a particular product identifier like shirts or jackets. … Sometimes, things are best explained with video. This is one of those times, so sit back, relax, and enjoy this brief tour through this new feature.“
Gerrit Eicker
Google Analytics: Real-time
Google Analytics goes real-time, finally: What’s happening on your site right now? http://eicker.at/GoogleAnalyticsRealTime
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Gerrit Eicker
Google: “What’s happening on your site right now? – Currently, Google Analytics does a great job analyzing past performance. Today we’re very excited to bring real time data to Google Analytics with the launch of Google Analytics Real-Time: a set of new reports that show what’s happening on your site as it happens. … One way that I like to use these reports is to measure the immediate impact of social media. Whenever we put out a new blog post, we also send out a tweet. With Real-Time, I can see the immediate impact to my site traffic. … You’ll find the Real-Time reports only in the new version of Google Analytics. If you’re not already using the new version, you can start by clicking the ‘New Version’ link in the top right of Google Analytics. … We just turned the reports on for a number of you, and over the coming weeks, everyone will have access to Real-Time.”
Google: “We learned from some of our largest customers that they have some specific needs that the current version of Google Analytics can’t meet in their entirety. Today we’re addressing these needs by announcing a new option built for our largest customers: Google Analytics Premium. … Extra processing power – increased data collection, more custom variables and downloadable, unsampled reports – Advanced analysis – attribution modeling tools that allow you to test different models for assigning credit to conversions – Service and support – experts to guide customized installation, and dedicated account management on call – all backed by 24/7 support – Guarantees – service level agreements for data collection, processing and reporting”
RWW: “Google Analytics, the super dominant free web analytics platform, has to date offered analytics that were roughly 24 hours behind. The wait to stop waiting has come to an end and today the company announced that Google Analytics is now rolling out real-time reporting to its users. … My prediction: Google Analytics is going to become a much bigger part of the company and a much broader offering in the future than it is today. With the recent purchase of startup Postrank, Google will be able to offer real-time social media analytics soon. As the definition of the web expands into and beyond mobile, into and beyond other newly connected devices, the Google Analytics offering will expand allong with the world’s understanding of information. It will organize all that information and now it has laid the groundwork do it in real time and for a fee.”
TC: “Google Analytics, the immensely popular suite of tools that Google offers to help webmasters track their site traffic, is getting a big boost this week: the service has launched a real-time dashboard that updates with user events as they happen. – That’s a big deal, as it brings Google more in line with popular real-time analytics products like Chartbeat, which allows you to track things like how many people are currently on your site, and how much traffic each individual article has gotten in the last few minutes. … In addition to Real-Time, today the Analytics team has also announced a premium tier for enterprise companies who want more support (and datapoints tracked) than Google offers with its free service. Google says that for an unspecified price, companies will be able to get phone support, SLA guarantees, and increased data limits.”
VB: “For quite some time, Google Analytics has offered webmasters a free way to measure traffic of their sites 24 hours after the action occurs. But since real-time traffic startups like Chartbeat (a service we use) and Woopra came onto the scene, Google Analytics has looked slow in comparison. Thankfully, that’s remedied with these new stats tools, which include social media impact and campaign measurement.”
LM: “Real-Time reports do not include profile filtering. That extra processing step is currently bypassed in the interest of optimizing speed. So even if you’re looking inside a filtered profile, keep in mind that no data is being filtered out of the Real-Time reports. – Let me emphasize that this doesn’t mean that all your GA data is now real-time. Some of GA’s standard reports have deep functionality that also requires too much processing to be reported instantly. You have to look in the Real-Time reports for real-time data.”
Gerrit Eicker
Twitter Web Analytics
Twitter introduces Twitter Web Analytics: helps website owners analyse Twitter’s imapct; http://eicker.at/TwitterWebAnalytics
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Gerrit Eicker
Twitter: “Twitter Web Analytics, a tool that helps website owners understand how much traffic they receive from Twitter and the effectiveness of Twitter integrations on their sites. Twitter Web Analytics was driven by the acquisition of BackType, which we announced in July. – The product provides three key benefits: Understand how much your website content is being shared across the Twitter network – See the amount of traffic Twitter sends to your site – Measure the effectiveness of your Tweet Button integration … Twitter Web Analytics will be rolled out this week to a small pilot group of partners, and will be made available to all website owners within the next few weeks. We’re also committed to releasing a Twitter Web Analytics API for developers interested in incorporating Twitter data in their products.”
TC: “[A]t TechCrunch Disrupt, Twitter is debuting a brand new publisher analytics platform to help sites understand data around the Tweet button and sites using the t.co wrap. While the platform is still private, Twitter says it will be launched to the public soon. …Twitter is driving 100 million clicks per day to sites across the web, with 95 percent of links on Twitter wrapped in T.co. So clearly with both inbound and outbound traffic, Twitter is seeing massive traction for sites. … But while many third-party apps have tried to measure Twitter’s traffic for publishers, the best analytics always come from the source. This new product for publishers will decipher and make sense of all the inbound and outbound traffic from a publisher sites via the Tweet button and from links. … Of course, many people use Google Analytics and other platforms for their social media analytics from Twitter, Facebook and others. Luckily, you’ll be able to incorporate these in-depth Twitter analytics from your platform of choice, as Twitter will be releasing an API for this analytics platform. – The best part – all of this will be free for publishers. A few select publishers are currently testing the platform as well.”
RWW: “In August, Twitter took a big step toward cleaning up its analytics data by turning on its t.co short link wrapper for all tweeted links longer than 19 characters. T.co is still not fully implemented yet, but when it is, content providers on any platform will finally be able to accurately measure their referrals from Twitter. Prior to t.co, publishers would see different referrers if the clicks came from Twitter.com, Twitter’s client apps, third-party apps or bounced off some link shortener first. – That’s a very long tail, making Twitter referrals hard to measure. As a result of the confusion, Twitter was often discounted and discredited as a traffic referral source. But now that all tweeted links will go through t.co first, all clicks on Twitter links will come from one referrer. In short, Web publishers are just beginning to realize Twitter’s full traffic potential. – With the launch of Twitter Web Analytics, publishers will now be able to accurately measure the impact of Twitter in both inbound and outbound directions. With over 100 million active users, a number that has grown by 105% just this year so far, publishers and Twitter users are about to find out for sure about the value of this service.“
Gerrit Eicker
Google Analytics: New Source Starts New Session
Google Analytics now starts a new session when any traffic source value for a user changes; http://eicker.at/GASession
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Gerrit Eicker
Google: “Beginning today [August 11, 2011], there will be a small change [sic!] in how sessions are calculated in Google Analytics. We think this update will lead to a clearer understanding of website interactions. We also want to explain how these changes might impact your reports. … Currently, Google Analytics ends a session when: More than 30 minutes have elapsed between pageviews for a single visitor. At the end of a day. When a visitor closes their browser. – If any of these events occur, then the next pageview from the visitor will start a new session. – In the new model, Google Analytics will end a session when: More than 30 minutes have elapsed between pageviews for a single visitor. At the end of a day. When any traffic source value for the user changes. Traffic source information includes: utm_source, utm_medium, utm_term, utm_content, utm_id, utm_campaign, and gelid. – As before, if any of these events occur, then the next pageview from the user will be the start of a new session.”
Kaushik: “A minor version of the butterfly effect occurred, one small change in a part of the system caused a few other smaller changes in other parts of the system. Some people freaked out. Others wondered what the fuss was all about. Still others wondered what they were going to eat for lunch. :) … Change is always hard to accept, especially when it comes with even the slightest impact on status quo. But if there has to be progress in life, then change is just the thing that puts us in a higher, more optimal orbit. It makes a better existence possible. – Go give the new data and reports a try. Thinking in a new way will require effort and brain power. But real happiness is worth it.”
Whitaker: “As with any model, it’s not so much about being ‘right’ or ‘wrong’, but whether the model is useful. Does your model help you understand your customers a little bit better and make smarter decisions? If there is a better model then you should change to that one. – Ironically, the data causing higher visit numbers was there all along! It was just hidden due to the way Google Analytics used to count visits, pageviews, etc. Anyone remember 0 visits? … Finally, I am not a huge fan of visit-based metrics anyway. Who cares if your dear customers take 1 or 2 visits before placing an order? The main thing is that they accomplished their goals during each visit, i.e. browse in the first visit, have a cup of tea, then buy in the second visit.“
Gerrit Eicker
Datenschutz vs. Google Analytics
Laut FAZ will Hamburgs Datenschutzbeauftragter gegen die Nutzung von Google Analytics vorgehen; http://eicker.at/Datenschutz
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Gerrit Eicker
FAZ: “Der Hamburger Datenschutzbeauftragte Johannes Caspar hat die monatelangen Verhandlungen mit Google über die Software ‘Google Analytics’ abgebrochen. ‘Leider mussten wir zu dem Ergebnis kommen, dass Google unseren Datenschutzanforderungen nicht entsprochen hat’, sagte Caspar am Montag der F.A.Z. ‘Wir müssen deutlich sagen: Was Google anbietet, reicht nicht.’ … Caspar will in Kürze abermals den Düsseldorfer Kreis mit den Datenschutzproblemen bei GA befassen. Da die Aufsichtsbehörden gegen Google selbst nicht vorgehen können, wollen sie nun prüfen, ob und wie sie gemeinsam gegen Betreiber von Websites vorgehen, die weiterhin GA einsetzen. Auf sie könnte dann ‘ein empfindliches Bußgeld‘ zukommen, sagte Caspar. Auch ein Musterprozess gegen ein größeres Unternehmen wird erwogen.”
GWB: “Beim Datenschutzbeauftragten von Google Deutschland weiß man von einem Abbruch aber nichts. Google Analytics ist nach der Bewertung von anderen europäischen Datenschutzbeauftragten mit dem Europäischem Datenschutz konform. So gibt es auch Behörden die dies einsetzen. … Die Problematik um die IP-Adresse betrifft aber eine Reihe weiterer Tools. So kann Facebook mit seinem ‘Like’-Button alle Besucher einer Webseite tracken ähnliches gilt für Twitter, wenn dieses dynamisch eingebunden wird. Ein weiteres Problem ist Akismet, was viele Blogs – wir übrigens nicht – einsetzen. Hier werden zahlreiche Angaben beim Kommentieren an einen Server in den USA übertragen und dort gespeichert. Ähnliches gilt übrigens auch für das Plugin WordPress.com Stats was ebenfalls viele Blogger verwenden.”
MG: “Im Mai 2010 hat Google versucht den Datenschützern entgegen zu kommen und veröffentlichte (ziemlich versteckt) einen Code-Schnipsel mit dem die Google Server veranlasst werden, die IP zu anonymisieren und außerdem stellte Google für einige Browser ein PlugIn bereit, mit der jeder User der Erstellung eines Profils widersprechen könnte. … Es bleibt nun abzuwarten, ob die Datenschutzbehörden Ernst machen und (exemplarisch?) Nutzer von Google Analytics mit Bußgeldern sanktionieren oder ob Google doch noch einlenkt.“
Google: “Every day, millions of people share and engage with content online. But most sharing doesn’t happen on the site where it was published, it happens throughout the social web. Marketers and publishers are looking for a comprehensive view of all interactions with their content – on and off their site – and so we’re working hard to make this happen. – To enable our customers to discover who’s sharing, voting and bookmarking their content on the social web, cross-network measurement needs to become easier. So today we’re inviting social networks and platforms to integrate their activity streams with Google Analytics. Through these integrations, marketers and publishers will be able to discover off-site engagement, optimize their engagement within each social community, and measure the impact of each social channel and its associated digital investment. … To make integration easy for social networks and platforms we’ve created a social data hub – it’s based on widely deployed, open web standards such as ActivityStreams and PubsubHubbub. A number of partners are already working with us to improve measurement of social actions – including Delicious, Digg, Diigo, Gigya, LiveFyre, ReadItLater, Reddit, TypePad, Vkontakte, and of course, Google+, Blogger and Google Groups.”
Google: “Plug your social data into Google Analytics – As the number of social networks and activities performed grows, there’s no comprehensive way for marketers and publishers to see the big picture of how social behavior really impacts their brand, let alone understand how these social actions lead to engagement or true return on investment [ROI] of their content. – That’s why we’ve developed the social data hub – so any network can integrate their activity streams – like +1, votes, and comments – into Google Analytics Social Analytics reports, which will be available next year.”
Google: “The social data hub is a free platform that social networks and other social platforms can use to integrate their activity streams- like +1, votes, and comments-with Google Analytics. – Enable your social network to be visible to marketers, publishers and analysts using Google Analytics – Promote a broad, comprehensive and inclusive picture of the global social media landscape – Advance accessible measurement of all social media platforms and activities … To integrate your social network with Analytics, you need to meet the following criteria: You operate a Social Network/Platform – You own the social data and/or are legally able to share it with Google.”
Google: “Google Analytics will provide a social reporting suite so marketers and publishers can see how their content is being shared or interacted with off their site. This will include visibility into social actions such as voting, commenting and sharing amongst other reports helping marketers tie social activity back to engagement and conversion. The social data hub will supply the data needed to enable these Google Analytics reports.”
WMG: “In other words, the platform vendors did little if anything to tie the output of their platforms with anything specific or practical enough (probably, because they couldn’t yet do so) to be meaningful. While Facebook may drag their feet implementing and interfacing with Social Data Hub, Twitter already has been using Google Analytics to track every important action, and it’s not a stretch to see Twitter adopting the Social Hub, and eventually, Facebook will have to, as well, because advertisers and publishers will demand it. – Which, as Lovett says, is good for all of us. Will it be good for the vendors? That all depends.”
SEW: “While social media integration into analytics packages is relatively new, there are a few enterprise-level analytics software that already offer users the ability to integrate not only social sharing sites, but also information about apps in their respective stores. Webtrends, for one, allows users to enter their usernames and passwords for various social sites and app stores directly into the software and data from those respective sites are seamlessly integrated into reports. … Is this a good idea or a bad idea for social networks? How would you use integrated social analytics in your day-to-day analytics reports?”
WPN: “I couldn’t help but notice that Facebook and Twitter are not on that list.“